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Pure Chat Reviews & Product Details - Page 10

Pure Chat Overview

What is Pure Chat?

Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today!

Pure Chat Details
Languages Supported
Arabic, German, English, Persian, French, Hindi, Italian, Japanese, Korean, Russian, Spanish, Swedish, Chinese (Simplified)
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Product Description

Pure Chat is website chat, simplified. To sign up free, visit the site or download our WP plugin.


Seller Details
Seller
Pure Chat
Year Founded
2012
HQ Location
Scottsdale, AZ
Twitter
@PureChat
1,528 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

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Overview Provided by:

Recent Pure Chat Reviews

Mandip Singh P.
MP
Mandip Singh P.Mid-Market (51-1000 emp.)
4.0 out of 5
"Incredible Chat Solution"
Visitor information is the best part. If someone visit our website then we forcly chat with the customer and we get all details of the visitor (lik...
Nabab S.
NS
Nabab S.Mid-Market (51-1000 emp.)
4.0 out of 5
"Awesome tool for e-commerce live chat system"
I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive and allows for customization, improvin...
Harsh D.
HD
Harsh D.Small-Business (50 or fewer emp.)
3.0 out of 5
"It was good"
I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was relatively easy.
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Pure Chat Media

Pure Chat Demo - Use Pure Chat's live chat software to engage your website visitors
Customize your chat widget to match your brand using our redesigned editor
Pure Chat Demo - Pure Chat operator dashboard
A simple, easy-to-use command center for operators
Pure Chat Demo - Android and iOS apps available
Use Pure Chat's mobile app to chat on the go
Pure Chat Demo - Real-time visitor analytics
See who is on your website, set up visitor alerts, view visitors' page history and more
Answer a few questions to help the Pure Chat community
Have you used Pure Chat before?
Yes

205 Pure Chat Reviews

4.3 out of 5
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205 Pure Chat Reviews
4.3 out of 5
205 Pure Chat Reviews
4.3 out of 5

Pure Chat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Pure ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Johnny W.
JW
Digital Marketing Manager
Computer Hardware
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Easy to install on our web site and easy to use. Easy to manage metrics. Easy roast! Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Not the prettiest or the most fpohisticsted, but you get what you pay for and we pay nothing! Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Web enabled chat for our international customers Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Easy teachable way to communicate with others at work. it's FrEE and allowed people to reach out to us when needed. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

most people had to learn how to use it although it was easy to use. since it was free most people didn't mind Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

It made it easier to chat with co workers Review collected by and hosted on G2.com.

Jessica P.
JP
Sales Representative
Automotive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

The ease of use is perfect for communications. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Sometimes repose time seems dragged out. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Customer satisfaction and ease of use for both parties really adds value to communications. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Pure Chat?

I like the ability to live chat with clients and the ability to send links and documents as needed. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

There is nothing I have run into that I do not like. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

PureChat provides real time chatting with clients to help resolve the issues as quickly as possible. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

It is an easy and fast way to connect with customers. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Cannot add screenshots or photos to chat Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Real time chat is preferred by many customers who prefer to shop online Review collected by and hosted on G2.com.

Rachel B.
RB
Director, Customer Success
Public Relations and Communications
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Pure Chat?

I like how easy it is to engage with our web visitors - Just a couple clicks and you're already engaging with your prospects. The tool is simple and straightforward to use. Intuitive design and user-friendliness means no confusion and very little training needed.

It's helpful to be able to see the geographical locations of the prospects on your site, as well as where they entered your site (which page or link lead them to you) along with previous visit information. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I do wish that Pure Chat was able to pull in more information about our site visitors, such as their email addresses/names. This would make it easier to engage with our prospects after they've left our site, and integrate with other marketing campaigns and offers. Review collected by and hosted on G2.com.

Recommendations to others considering Pure Chat:

Pure Chat is incredibly simple and straightforward to use, once installed you'll be able to use it and feel comfortable in no time, with almost zero training. It's very budget friendly and allows us to engage with site visitors and turn them into product demos and sales. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

We use Pure Chat so that we can engage with our site visitors and answer questions in a live, no pressure setting. Once initial conversations occur on Pure Chat, we've been able to convert some of those visitors into product demos and sales. Pure Chat has also allowed us to monitor our site traffic after marketing campaign launches, so we can see in real-time how it's being affected. Review collected by and hosted on G2.com.

NT
Recruiter
Consumer Goods
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pure Chat?

When it comes to Pure Chat, they are just not any kind of online chat. They have features that really add specialty to those who are recruiting that make our jobs a bit less stressful. A great feature is the location box which allows you to see what area chatters are located in when they engage. Also, if they are registered, their names auto populate, you can see if they are on their mobile device or PC, and when they are actively typing a message. Other features include previous messages so you can see where they left off if they suddenly disconnect from the chat. For my most liked feature, the review display when you close out the chat box. They offer the simple, smiley face emoji or the sad face emoji to rate your chat. With all the features they have and yet keep it very user friendly and simple for both sides of the conversation is a big plus. I would recommend any business, small or big to add Pure Chat to your websites for better communication, promptness, and productivity. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

There is not anything I dislike about Pure Chat. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

There a lot of people out there looking for jobs. As a recruiter, they have quit questions about applications, how to get started, and if this is something they may be interested in but not sure and this is where Pure Chat kicks it up a notch for new hires. Review collected by and hosted on G2.com.

Verified User in Security and Investigations
US
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Very straightforward in use great connectivity tool to interact with customers. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I did not dislike any of the tools and found that if the company was larger we would be able to fully utilize this application. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Connectivity problems are solved with purechat. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

I can type the msg with additional characters or stickers. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

I dont like The autocorrect that fills the word when I notice. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

It's a good way for communication and not bothering others Review collected by and hosted on G2.com.

Verified User in Retail
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pure Chat?

Easy to download and sign up. Easy to use. Review collected by and hosted on G2.com.

What do you dislike about Pure Chat?

Can be a little confusing. Lots of options. Review collected by and hosted on G2.com.

What problems is Pure Chat solving and how is that benefiting you?

Contacting large groups of people at once. Review collected by and hosted on G2.com.