Promo Reviews & Product Details - Page 3

Promo is a great resource that allows small companies with small budgets to compete in the digital world and ever-popular video ads. They allow for quick and easy video production at a fraction of the cost of professional videographers. You are able to customize the text, colors, logos, etc. in order to ensure your videos are on brand. Review collected by and hosted on G2.com.

I have found that the system glitches a lot... tells me that i need to reload the page but that the work i have been doing will be lost. The music options could be improved as well. I wish there was a search function within the music section and that the sound clips were searchable by tags. Review collected by and hosted on G2.com.

I like that i can completely customize the colors, logos, fonts to match my brand! I work for an agency so I have multiple clients that I am creating videos for and it's super simple to switch out the colors, logos, brands and they make it easy by allowing me to upload multiple logos. It's completely user-friendly and easy to add and remove clips, text, etc. Review collected by and hosted on G2.com.

I wish i could upload more than 5 logos. I work on many many brands so I'd like to have the option to upload more so that I don't have to delete one to make room for another. Review collected by and hosted on G2.com.

Easy to use software, I have been using this for 12 months however recently had an issue where I couldnt log in to the site. The software engineers where on to this immediately and fixed the problem susper fast. Not just that but gave me some credits as an apology for the inconvenience. I am so impressed by the support which as a small business, we need when things go wrong. Great software and company I highly recommend. Thank you Review collected by and hosted on G2.com.

Would love to be able to afford more of the premium clips however at the moment our budget is small for creating promotional videos. Review collected by and hosted on G2.com.

The platform has amazing content and the videos are super easy to edit! But the best thing for sure is the fast and efficient customer support. I made a couple of mistakes and couldn't edit my videos after publishing it (I didn't know it because it was my first time using the platform), but Tonya from customer support was SUPER helpful and helped me correcting everything. Very happy with promo! Review collected by and hosted on G2.com.

Nothing! Love everything so far. Maybe promo could provide more text styles in video editing, but besides it the platform is perfect. Review collected by and hosted on G2.com.

I signed up for PROMO in October 2018. Since that time, I can testify that Promo is the first video creating company that I've ever worked with who is genuinely set up to help their clients/users succeed! This company has truly been a great help to me, an Executive pastor of a small, 11 month old church plant trying to build our membership through social media & marketing. You see, at this point in our journey, our church can't afford big marketing schemes but PROMO is affordable. I can truly testify that they have policies in place to genuinely 'HELP YOU MARKET YOUR VISION!" I especially appreciate that PROMO allows you to pause your subscription and restart at the monthly amount. THIS HAS BEEN A HUUUUUUUGE help for our little church because there are some months that we can't afford to pay our monthly fee. And I thank PROMO for this feature. This company has been courteous, professional and so "in favor" of me as a customer. As I told them before during a Chat with them, I say again in this review, " Wow! U guys are the best-est! You're really helping us "little guys." Yes! I will boldly say that "PROMO IS DEFINITELY FOR US "LITTLE GUYS Review collected by and hosted on G2.com.

I don't like that you have to save everything in order to preview your work. I wish they had a feature where you can preview BEFORE you Save. That way, if you don't like what you "preview" you can fix it and THEN "Save." Review collected by and hosted on G2.com.

What is most helpful about Promo is their support staff. They are available 24/7 to immediately address your questions and provide helpful solutions. I recently ran into a big problem that impacted my business and I reached out to the support team who had the same sense of urgency. They resolved my issue on the spot. I'm so grateful and super satisfied with their customer service. Review collected by and hosted on G2.com.

I haven't had any downsides with Promo. Review collected by and hosted on G2.com.

The promo team is exceptionally helpful! I'd even go so far to say that they are even better than Amazon. Even though they will deploy small sales tactics, they are always available and always accurate to the customer's request. Review collected by and hosted on G2.com.

We really don't like the 3 second minimum timer for video text. With human attention spans getting shorter and shorter, 3 seconds on screen is way too long in a fast paced world. We would also change Review collected by and hosted on G2.com.

Lots of videos to choose from, easy to build. Review collected by and hosted on G2.com.

Oh man. What a terrible customer service and experience. The bugs in the system wasted so much of my time. Customer service acknowledged they were working through the bugs, but asked me to go through a process with my video I paid over $200 for, but still did not get the video at the end. I am in the process of trying to get my money back. Review collected by and hosted on G2.com.

The content is great, and the customer service is AMAZING! So willing to help with anything you need. Review collected by and hosted on G2.com.

The only issue I have had was editing the video to change the text after it was published, so that may be some kind of glitch, but otherwise it has been great. And the customer service team helped me immediately to resolve my issue. Review collected by and hosted on G2.com.

It’s so quick and easy! There’s a range of templates or you can upload your own. The amount of music choice is great and the effects you can use Review collected by and hosted on G2.com.

You can’t add more than one text box caption at a time and you can’t remove the 3 second ending so it’s not great for quick social content Review collected by and hosted on G2.com.