New Graphical Interface looks very nice Review collected by and hosted on G2.com.
As a user of the TMS software P44, I can highlight the attractive design of the platform, but also my organization has really experienced some significant shortcomings that may make it less appealing to potential customers.
One of the primary issues of P44 is that it is unresponsive to customer demand. My organization notes that despite requests from users for certain features and functionality, the software company has been slow to implement changes or address concerns. This lack of responsiveness can be frustrating for customers like us who rely on the software for their day-to-day operations.
Another issue with P44 is the poor implementation process. We have reported difficulties in integrating the software with their existing systems, which delayed and failed to provide value on time to our supply chain operations. This was particularly problematic for us since we need to move quickly and efficiently to meet customer demands and have extremely limited operational resources to baby sit the operation of the system.
In addition to these issues, we can highlight P44's disregard for the requirements of its users. Despite claims from the company that it offers a "customer-first" approach, we have been left feeling ignored and unheard when it comes to their specific needs and concerns. This lack of diligence can lead to frustration and dissatisfaction with the product.
Finally, My Organization experience d that P44 takes too long to solve system tickets. This can be a significant problem for customers who need timely solutions to problems that arise. We suggest that the company needs to do more to address these issues and improve its responsiveness to customer needs.
Overall, our experience to review P44 suggests that while the software may be visually appealing, it falls short in key areas that are important to customers. The company needs to be more responsive to customer needs, improve its implementation process, and pay closer attention to the requirements of its users. If these issues are not addressed, it may be difficult for P44 to retain its current customer base and attract new business in the highly competitive TMS software market. Review collected by and hosted on G2.com.
639 out of 640 Total Reviews for project44
Overall Review Sentiment for project44
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Open to sharing data between other platforms so that we don't need to integrate everywhere. This is impossible for us as a Freight Forwarding business. They do not bill us for untracked shipments. We use them every day with a big load of shipments. We recently created a second API connection for our customer requirements. Review collected by and hosted on G2.com.
Sometimes it takes a bit longer than we would like to receive an answer from a ticket. But, our account manager replies extremely fast. Review collected by and hosted on G2.com.
The best thing about project44 is the customer service associated with the technological development.
They have technical skill and quick support are very helpful to tackle daily issues.
Throughout the IT implementation, onboarding of carriers, training and daily follow up and support, project44's teams remain available and keen to help solving any issue. Review collected by and hosted on G2.com.
There is nothing to dislike, but there is one particular aspect that could be improved . My regular usage of project44 VOCs under different tennants obliges the registration of different emails. It would be welcome a simpler way to switch between diferent tennents using the same corporate email, and unfortunately it is not yet possible Review collected by and hosted on G2.com.
P44's ability to integrate with SAP and being a preferred partner was a big "+" in our decision to use P44. We like the key data we are able to show our customers with respect to their shipments. One key element that we see as crucial for our customers is the ability to see live tracking, and we are thankful SAP followed through with adding this funtionality. Review collected by and hosted on G2.com.
I'll break my response into two parts. The implimentation portion, and the post go-live.
With respect to the implimentation it seemed challenging because we had to work through SAP who then communicated to P44. This linkage between two parties was clunky. When working through the implimentation much of the information we wanted to share with the carrier and brokers we were onboarding was withheld (and yes we requested the info) and was very frustrating. In addition many times the information our SAP contact was referencing didn't align with what our carriers and brokers were receiving.
Post implimentation analyzing the performance of our system (GTT) is not as customer friendly as expected. I would recommend SAP GTT and P44 should have a joint dashboard to analyze the symetry of the systems, and help address errors.
The mobile tracking application has been challenging to deploy consistently across our carriers.
P44's support staff not having any presence in North America presents certain challenges. The support staff has done a really good job supporting us. It is tough to overcome the time difference. Review collected by and hosted on G2.com.
Tracking loads from inception to arrival at the receiver has become a standard service. Now that Amal Dey is Gerdau's Customer Service Rep, providing this service to customers has become a less daunting task. Having Amal as our Point of Contact has made carrier integrations and troubleshooting issues simpler to resolve. This allows us to focus on the value P44 offers versus outstanding help desk tickets. Review collected by and hosted on G2.com.
The revolving door of customer service reps when we had questions became an issue, as we felt we were constantly having to update the new contact on our needs, and answers to questions did not have clear answers. Review collected by and hosted on G2.com.
The attention to detail regarding our business needs is impeccable. The in-depth overview of reporting is not utilized enough on our end but is very detailed and will provide our team with a wealth of information. The customer support is top notch with immediate responses and continued review until resolved. Review collected by and hosted on G2.com.
At present, there are no issues that I can highlight with P44. The willingness to work with businesses is a testament to their continued success. Review collected by and hosted on G2.com.
I live in the fast lane of logistics and supply chain management, where visibility and accuracy are non-negotiable. Enter Project44—a tool that’s as indispensable as my morning coffee. It doesn’t just help me track shipments; it transforms how I approach end-to-end supply chain operations.
Project44 excels in offering a live, bird's-eye view of shipments. Knowing exactly where everything is at any given moment not only keeps my stress levels in check but also lets me make informed decisions swiftly.
Shipment tracking is pin-point precise, ensuring no shipment falls into the dreaded “black hole.”
The platform is intuitive and doesn’t require hours of training. My team was up and running almost immediately.
Whether it's my ERP or TMS, Project44 plugs right into my existing systems without skipping a beat. The integration process was painless, and the synergy between tools has been a game-changer.
The Project44 support team is top-notch, always ready to help resolve any hiccup in record time.
For operations professionals who demand precision, clarity, and a little less stress in their lives, this app delivers in spades. Sure, there’s room for improvement, but it’s a rare gem that consistently proves its worth. Review collected by and hosted on G2.com.
While the tool is undoubtedly robust, smaller businesses might find the pricing on the higher side...Apart from this minor or no drawback...I REALLY LOVE THE APP AND ITS OFFERINGS. Review collected by and hosted on G2.com.
The ability to track shipments in real-time in one place and having a single platform to monitor all shipments allows real-time visibility, making it easier to make informed decisions. Review collected by and hosted on G2.com.
There is not much to dislike, there have been some gaps in data, however, the support team has been on hand to resolve as and when these issues appear. Review collected by and hosted on G2.com.
The system allows for real-time tracking of shipments, making it easy to spot any issues like missing tracking details or incorrect addresses during transit. It ensures fast and accurate access to all the critical data needed for smooth deliveries. Review collected by and hosted on G2.com.
Some of the menus and filters are more comprehensive than before and provide clearer results. While this level of detail might be challenging for new users at first, it will become easier over time. Review collected by and hosted on G2.com.
Last year, our review stated that we would like to have more fuzzy data accpeted, and that is now possible. There are constant improvements with the product. Our support rep is always helpful. Review collected by and hosted on G2.com.
Easier tracking for non-US carriers. Currently, if a carrier is not registered with the FMCSA we cannot track. Review collected by and hosted on G2.com.
Easy to use products (Yard Visibility and Delivery Tracking)
Great Implementation Team which helps from the day 1 to the last minute
Great After Sales Support Team which solves every problem and guides us. Review collected by and hosted on G2.com.
There are no issues with the product. Of course we had issues in the implementation phase which are solved in a short time. Review collected by and hosted on G2.com.
