What I value most is the ability to design the dashboard in the way that’s most useful for me as a user. Review collected by and hosted on G2.com.

After setting an activity away from the system, the user should be able to pre-select their activity, rather than having to select it afterward. Review collected by and hosted on G2.com.

ProHance offers transparent insights into productivity and time usage, making it easier to enhance efficiency and manage performance effectively. Review collected by and hosted on G2.com.

At times, I find ProHance somewhat restrictive, particularly when it comes to tasks that demand more flexibility and are not easily captured by the tracking system. Still, I recognize that its primary purpose is to promote transparency and boost productivity. While ProHance excels at providing visibility, I believe there is room for improvement in accommodating less structured work. Review collected by and hosted on G2.com.

I like ProHance for its reporting method and dashboard, which shows all the details for all the time we spend, whether in our own tools or in customer tools. The initial setup was very easy thanks to our internal team and the support from the ProHance team was helpful during the installation part. This support was appreciable. Review collected by and hosted on G2.com.

So a couple of times, it's not capturing the time. Many users were facing this issue, and it was taking time to resolve it. So if we got the resolution on Friday, then it will be a great help. Review collected by and hosted on G2.com.

The implementation support and the quality of the data received from the tool were both excellent. Review collected by and hosted on G2.com.

The online dashboards are difficult to work with. In the end, we pulled their data into our own BI tools so we could build custom dashboards that better fit what we needed. Review collected by and hosted on G2.com.

The work time module is excellent and provides many necessary insights, which are very useful for day-to-day operations. Review collected by and hosted on G2.com.

Customisation options for the report are missing. If that gets added, it’s going to become my all-time favourite. Review collected by and hosted on G2.com.

It helps to monitor work hours, application usage, attendance, and productivity trends in real time. Review collected by and hosted on G2.com.

Some users report that activity tracking can incorrectly mark them as idle or inactive even while working, especially in roles involving reading, or non-keyboard tasks. Review collected by and hosted on G2.com.

I appreciate that ProHance captures the required information without disturbing anyone. I find the volume tracking feature useful. It's also great for finding the AHT for performance against requests. The customization options help our organization, making the setup straightforward and without challenges. I've been using it since 2015, and it's been a good experience. Review collected by and hosted on G2.com.

I'm not sure how to improve it, but ProHance is not helpful with subjective work. Review collected by and hosted on G2.com.

This application is very useful for streamlining business efficiency, and it also helps take care of employee welfare through effective time management. Review collected by and hosted on G2.com.

At times, the timesheet data shows zero for most of the sub-activities. Review collected by and hosted on G2.com.

What I like best about ProHance is its ability to provide clear, real-time visibility into productivity and operations. It helps teams stay organized, track performance, and identify areas of improvement quickly. The dashboards are intuitive, and the analytics empower both employees and managers to work more efficiently. It’s a great tool for driving accountability and transparency across the board. Review collected by and hosted on G2.com.

What I dislike about ProHance is that it can sometimes feel a bit rigid in how it tracks activity. For roles involving creative thinking, research, or multitasking, the time-tracking metrics may not accurately reflect productivity. Additionally, the frequent pop-ups or screen captures might feel intrusive to some users, and the system can occasionally cause performance lag on lower-end machines. Better integration with other tools and more flexibility in reporting would make it even stronger. Review collected by and hosted on G2.com.

I love how ProHance gives complete visibility into productivity while empowering smarter, data driven decisions. Review collected by and hosted on G2.com.

At times the interface feels a bit complex, and simplifying navigation could make it even more user‑friendly. Review collected by and hosted on G2.com.