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I like the fact that I get to track my teams internal and external activity and engagement. Prodoscore integrates with all of the business tools that we use. Review collected by and hosted on G2.com.
I have not experience any dislikes with the product. Review collected by and hosted on G2.com.
44 out of 45 Total Reviews for Prodoscore
Overall Review Sentiment for Prodoscore
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Simplicity. Working with Jessie has been great. He guided thru our first session of how to use the tool and add/remove people. Running an office with both remote and offsite employees, I really feel like i have a sense of what my staff is doing. Review collected by and hosted on G2.com.
it was a challenge adding a second domain and allowing me to see that new domain. Review collected by and hosted on G2.com.
I like how irrespective of the device we use, the data gets collected, the other tools we use are agent based which collects data for laptops only. This helps us show our performance when we respond to emails or chats off-hours using our phones, which still gets captured, plus the team incorporated our suggestions in no time and enabled the feature requested for better analysis.
I like the support I receive from Lucia Carillo, she is available anytime for any question and makes the issue addressing effortless, and has great knowledge about the tool. Review collected by and hosted on G2.com.
It is too expensive for what is provided, there is a lot that could be provided in the analysis reporting. There isn't much insight into data given to us, other than the basic comparison, neither is there any custom integration readily available that will help us to utilize the raw data. We have integrated other tools with Zoho analytics to feed data directly into the dashboards, but Prodoscore needs certain customization to be enabled based on customer requirement and do not have an API to connect the data easily. Review collected by and hosted on G2.com.
I like that Prodoscore gives us the ability to gamify important sales processes and promote best practices to the team using positive reinforcement. Review collected by and hosted on G2.com.
I am cautious of our teams perception Prodoscore and work to avoid any sentiment that our management uses this tool to spy because we dont trust our teams. Review collected by and hosted on G2.com.
The ability to monitor incoming and outgoing messages, chats, etc. We are able to ensure that our messaging is correct and our employees are providing proper guidance to our clients. Review collected by and hosted on G2.com.
The actual score is a bit difficult to dial in correctly. We have had some issues with some of the connections between Prodoscore and some of the software services we use. While the Prodoscore team attempts to resolve these issues, it can be problematic. Additionally, we've had some trial and error getting the formulas correct to ensure that our most desired activities are weighted the most. Review collected by and hosted on G2.com.
I like the ease of use of Prodoscore. I also enjoy working with the team members and getting personalized service. We utilize their connections with Bullhorn, Outlook and Vonage currently. Review collected by and hosted on G2.com.
I believe we have joined the platform in the beginning stages of their partnership with Bullhorn so we are helping them build out some of the details. This costs a little bit of time but we are ultimately getting the product where we need it to be. Review collected by and hosted on G2.com.
Prodoscore offers a nice Microsoft and Phone system integration- this ensures that activities are not double counted for employees. There is also a nice heirarchy that can be built into prodoscore so that managers and directors only have access to individual teams. Review collected by and hosted on G2.com.
I would love the ability to connect different phone systems for different user groups. In addition, I'd like to be able to make custom user group names instead of having to use the pre-populated user groups provided. As a company that isn't a sales focused organization, and is currently using it for more operational empoloyee data, its tough to get a full picture look at efficiency as custom integrations would be a hefty task. Review collected by and hosted on G2.com.
Customer Service is fantastic. The tool is easy to implement and extremely helpful for the entire organization from top to bottom. Review collected by and hosted on G2.com.
Prodo is growing and there are some challenges along the way. We are a unique company so it would be impossible to meet all of our needs perfectly. Review collected by and hosted on G2.com.
The navigation is simple and easy to use. I like how each tool, timestamp, and reporting work together, and the visual representation of the information is well thought out. Review collected by and hosted on G2.com.
We are currently having issues with our dynamics integration as part of our Demo. With the limited time of the demo account, this does cut into our ability to evaluate the usefulness. Some of the markers identified as productivity in the scoring do not align with productivity by our KPI definition. So adjustments will need to be made to the scoring algorithm that is not exactly intuitive. Review collected by and hosted on G2.com.
