very scalerable
many features
great support Review collected by and hosted on G2.com.
not intuitive
very complex
not trustworthy company
We are a small business operating in the field of sustainable consultancy.
We started using Process Street in 2018.
On the one hand the software is very powerful, on the other hand it is highly complex and very difficult to get used to it and to unlock all it's potential.
While working with it, we became more comfortable and integrated it more in more in our companies processes, and even in the processes with clients.
But this was a big fault.
Firstly it is very difficult to remember all the many options of how it works if you do not work with it at least on a weekly basis.
So if you are a small or mid size company like us that can not assign an employee specifically for this software - hands off from process street.
But the main reason why we decided to walk away from it, or better walk away from the company Process Street, was their product policy or better said customer exploitation policy thats work as follows:
1. Start as a small company and refine your product from the feedback of your customers / beta testers.
2. Grow, launch more services and make your customers become dependent on your software
3. Once your customer base is big enough and your revenues fly, rise the prices abruptly and exorbitantly.
And that's how Process Street executed that strategy:
1. They deleted the free plan that gives you the option to pause the service.
2. And they rose the pro plan from 30 USD per month and member to 415 USD (+1200 %) incl. more members.
3. They forbid companies like hours who paused not to get back to their old plan (with one member) and so forced us to join the new plan.
Though they offered us to stay in the old plan when we don not pause we decided to cancel.
This was a hard decision because we invested hundreds of hours in developing our processes with that software
But THE basic prerequisite of all business relations is trust.
And Process Street prefers the short term maximisation of gains to reliability and partnership.
Though it is a great software, we recommend don't trust them and stay away. Review collected by and hosted on G2.com.
Video Reviews
407 out of 408 Total Reviews for Process Street
Overall Review Sentiment for Process Street
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Process Street is awesome because you can tweak it to fit your team’s vibe and make everything run smoother. It keeps everyone on track, so you don’t have to stress about missing steps or messing things up. Plus, the automated checklists and real-time updates make it super easy to stay organised and get stuff done. Review collected by and hosted on G2.com.
Nothing. There is nothing I do not like about Process Street. Unless it ceases to exist. Review collected by and hosted on G2.com.
It reminds me when i have tasks to do or if i am late on a task. We manage almost 200 properties so sometimes things can slip through the cracks. PS keeps me accountable for items i would probably otherwise forget. Review collected by and hosted on G2.com.
Sometimes it gets a bit repetitive i have found. Review collected by and hosted on G2.com.
The best thing about Process Street is that we can create detailed checklists with documentation and then combine human tasks with automated tasks via the Zapier integration. It's the perfect blend of human and automation.
We've built our entire podcast and media production business around using Process Street to standardize our processes. It allows me to run a remote company and know that the work is getting done without looking over everyone's shoulder all the time. We use it every day all day long.
Also, the customer support is responsive and helpful! Review collected by and hosted on G2.com.
The Data Set feature is new and needs some work on the user interface. It's not easy to navigate the tables compared to a solution like Airtable.
I'd also like to see better guest management. We add a lot of guests, and we have many people in dropdown fields that I would love to be able to hide so we don't accidentally assign tasks to a guest rather than an internal team member.
But these are minor complaints. Review collected by and hosted on G2.com.
1) I love how Process Street's Conditional Logic feature simplifies our workflows. We can set up specific actions based on different conditions, which keeps everything running smoothly and efficiently.
2) The Wand feature is like magic! Automatically inputting information into fields has streamlined our processes and reduced the time spent on manual data entry. It's incredibly efficient.
3) I appreciate the great customer support provided by Process Street. Their team is always available to answer questions and provide guidance, making the platform user-friendly and efficient. Review collected by and hosted on G2.com.
I find the setup for linking processes in Process Street somewhat confusing and tricky. The setup process is not very intuitive; it can be hard to create seamless connections between different workflows. Review collected by and hosted on G2.com.
It makes our life easier and helps on keeping track of my projects, in an easy way to implement and integrate with our tools. The costumer support works great and is really helpfull. I use it almost every day. Review collected by and hosted on G2.com.
So far so good, don't have anything to dislike. Review collected by and hosted on G2.com.
Process Street is a product that every company should have. It is great for daily tasks, checklists, and reminders. It automatically starts new checklists or tasks. I do not have to think about it a lot; Process Street does it for me. It is very easy to use, and the support team is fantastic. Review collected by and hosted on G2.com.
I love everything about Process Street, there is nothing to dislike. Review collected by and hosted on G2.com.
Highly configurable for routine cross-functional tasks. We use it on a daily basis for internal processes. Implementation can start quickly due to its very lightweight version control, and updates can be rolled out to tasks that were already kicked off. Review collected by and hosted on G2.com.
Need some time to get used to the interface. Review collected by and hosted on G2.com.
It's very easy to modify and individualize your workflows. If something isn't working or is clunky you can remove or edit it to better fit your needs. Review collected by and hosted on G2.com.
If you have something that is only used 30 percent of the time you still have to do it or put an extra option that it wasn't needed instead of having if then optional steps. Review collected by and hosted on G2.com.
The processes are easy to follow, accessible to all staff so we are all doing the same thing. Review collected by and hosted on G2.com.
Some of the automations can be a bit tricky to manage Review collected by and hosted on G2.com.
I've been using precess.st for many years, and it has consistently proven to be an outstanding tool. The ease of use is impressive, making it simple to navigate and utilize its wide range of features. Implementation was straightforward, and the application integrates seamlessly with other tools I use. The customer support team is responsive and helpful, ensuring any issues are promptly addressed. The developers continuously improve the platform, adding new functionality that enhances the user experience. I highly recommend precess.st to anyone looking for a reliable and innovative solution. Review collected by and hosted on G2.com.
My only minor gripe is that the interface could be a bit more modern, but it's a small issue compared to the overall performance. Review collected by and hosted on G2.com.