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Process Street Reviews & Product Details

Jason B.
JB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Process Street?

This product stands out as one of the finest we have ever utilized, and considering the wide range of products I regularly employ, that is no small feat. Having experimented with numerous alternatives, I can confidently assert that this particular product is truly exceptional. I wholeheartedly recommend it, especially for those seeking a solution that enables meticulous step-by-step procedures. However, I must point out one significant flaw: it may pose a challenge if you heavily rely on reusable "sub-processes."

The merits of Process Street are too numerous to enumerate comprehensively. In addition to the outstanding product itself, the team behind it deserves special mention. They consistently exhibit excellence and receptiveness (with the exception of one minor item, which I find rather amusing). Their responsiveness and helpfulness are beyond compare. Having explored various alternatives such as Tallyfy, Monday, and countless others, I can confidently state that Process Street is truly awe-inspiring.

The recent introduction of conditional logic, allowing the creation of if/then flows within the process, is a remarkable addition. However, I would greatly appreciate the ability to "link" processes together to form intricate logic flow trees, as opposed to merely launching another feed with a run link. If such a feature were implemented, it would significantly enhance the overall functionality. By enabling the sharing of variables between feeds, it would eliminate the need for a convoluted quest replete with dozens of variables.

Furthermore, I must commend the ability to make real-time updates to processes, which automatically propagates the changes to all active processes. This feature is truly invaluable for making on-the-fly adjustments and maintaining the utmost efficiency. Review collected by and hosted on G2.com.

What do you dislike about Process Street?

The primary concern revolves around the absence of a reusable "process library" for sub-processes that are required in multiple processes. Let's consider a scenario where there are three products, each necessitating the same credit card process. However, the remaining steps differ. Ideally, a process library would house a standardized "Bill Customer Credit Card" process, allowing any new process to link to this sub-process whenever necessary. This approach would eliminate the need to individually edit over a hundred processes whenever a change is made to the sub-process. Given the multitude of similar processes we encounter, this limitation becomes a substantial hindrance. While there is a temporary solution known as a "Run Link," where one process triggers another, the lack of association between these processes prevents the creation of a coherent timeline. Consequently, an intricate web of interconnected subprocesses ensues, making effective management an arduous task. Despite repeatedly raising this concern, the proposed resolution merely suggests utilizing the run link, resulting in cluttered PS dashboards strewn with dozens of interwoven processes. Frankly, this situation is far from ideal.

Nevertheless, it is important to emphasize that despite this drawback, the product boasts an abundance of extraordinary features. Even though this one issue may create some complications for me, I cannot overstate the indispensability of this product for running my business. It is truly remarkable. In particular, its ability to provide comprehensive step-by-step guidance is unrivaled, particularly for outsourced individuals. However, it is crucial to acknowledge that, like any tool, its effectiveness relies heavily on the author's ability to craft clear and concise processes. Failure to do so can easily result in the creation of convoluted and bewildering procedures. Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

Everything with our business, it does it all!

If there was a chatGPT model that could be trained against our process, so then the staff could ask it what process to run based on the tasks they are trying to complete, or it would appear right within zendesk... MG, that would be absolutely amazing! Just imagine finding the perfect process with ease. Though, with all the subprocesses involved, I'd be a bit wary of it trying to launch a subprocess on its own. Nonetheless, we use this incredible tool for everything!

Picture every single aspect of your business seamlessly flowing through this fantastic solution. Customer sign-ups, onboarding, employee onboarding, support tasks, even complex endeavors that require meticulous step-by-step guides. It's like having a Q/A and cross-checking powerhouse at our fingertips. We've gone above and beyond by building custom interfaces to their API and directly integrating it into our zendesk system. As zendesk is used, it automatically launches Process Street, passing along custom variables such as contact names and ticket numbers. This way, all the essential data is readily available when the processes kick off. It's truly impressive to witness how much effort has been poured into this product.

While there haven't been any recent improvements that directly benefit us, out of the box, it has everything you need, except for the lack of subprocesses and process linking. So, I'm marking it as "I don't know" if it's heading in the right direction because I don't want to say "no." I'm genuinely content with the product, but I am disappointed that they haven't recognized the importance of a subprocess library. Truth be told, it's probably not essential unless you dive deep and consolidate all your processes into one. However, once you reach that point, you'll become so hooked and dependent that canceling won't even be an option because our entire company relies on it. Perhaps they know this and that's why they haven't addressed my requests for a subprocess library.

The question of "price" is a tad confusing. Are you inquiring if it's priced high or low? Instead, I would suggest rephrasing it to something like, "On a scale of 1 to 7, with 1 being overpriced and 7 being perfectly priced, how do you rate the current pricing?" Personally, I find the current price to be quite expensive. However, I feel immensely blessed and grateful that, because we supported them from the very beginning, they have honored the processes we signed up for. It brings me great joy to say that Process Street is one of those rare companies that truly value their customers who have been there from the start. Thank you for that! Nevertheless, my suggestion would be to introduce a more comprehensive pricing plan to showcase the awesomeness of this tool. If the cost exceeded $415 a month, I might hesitate as it pushes the limit for me. Any SaaS product that exceeds $300 a month for a small team of fewer than 10 people is a significant ask. Once you cross the $499 mark, things get a bit crazy, and the value needs to be truly outstanding. Considering that it took nearly 12 months for one dedicated employee to create all our processes, paying that amount on top of their salary would be quite the commitment. Personally, I would propose the following pricing structure:

FREE - Builder Plan: This new plan allows you to build everything but not run it, giving you the chance to explore and set everything up. Once you're ready to use it, you can start paying.

$100 - Start-up

$299 - Pro

$499 - Enterprise

In conclusion, Process Street is an exceptional tool that brings immense value to our business. Its comprehensive functionalities and continuous support for early adopters like us make it a standout solution. With some minor improvements, a subprocess library, and a revamped pricing plan, I have no doubt that Process Street will continue to Review collected by and hosted on G2.com.

Process Street Overview

What is Process Street?

Process Street is the world's first Process Management Platform powered by AI. We help teams share their core processes, and then transform them into powerful no-code workflows. Start with employee onboarding to set up new hires for success, then build all sorts of workflows like customer implementation, content approvals, and tenant screening. Manage your team wiki and company handbook 100% free. Join Salesforce, Colliers, Drift, and 3,000+ others who use Process Street today.

Process Street Details
Product Website
Languages Supported
English
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Product Description

Process Street is a modern process management platform, helping teams share their core processes, then transform them into powerful no-code workflows.


Seller Details
Company Website
Year Founded
2014
HQ Location
San Francisco, US
Twitter
@processstreet
2,759 Twitter followers
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®
Description

Process Street - the world’s first AI-powered process management platform. We help teams share their core processes, then transform them into powerful no-code workflows. Start with employee onboarding to set up new hires for success, then build all sorts of workflows like customer implementation, content approvals and tenant screening. Manage your team wiki and company handbook 100% free. Join Salesforce, Colliers, Drift and 3,000+ others who use Process Street today.


Michael D.
MD
Overview Provided by:

Recent Process Street Reviews

MS
Marina S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great experience!"
It makes our life easier and helps on keeping track of my projects, in an easy way to implement and integrate with our tools. The costumer support ...
MM
Marissa M.Small-Business (50 or fewer emp.)
4.0 out of 5
"Helps Keeps me organized"
It reminds me when i have tasks to do or if i am late on a task. We manage almost 200 properties so sometimes things can slip through the cracks. P...
Nicki K.
NK
Nicki K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Tick the compliance boxes, make sure everything is done right EVERY TIME, what more could you want?"
I LOVE that I don't need to worry about whether or not I've done everything when onboarding a client- I just follow the checklist! It's even helped...
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Process Street Media

Process Street Demo - Simple Process and Workflow Management Platform powered by AI.
Simplify and Streamline with Process Street, Empowering Your Team with AI and Chat GPT for Effortless Recurring workflows and Procedures
Process Street Demo - Transforming Workflows with AI and Chat GPT
Seamlessly Create Dynamic Workflows for Optimal Efficiency and Innovation
Process Street Demo - Customize AI-Powered Workflows
Assign Tasks, Stay Updated, and Meet Deadlines with Real-time Notifications and Automated Due Dates
Process Street Demo - Create and store tables of data to use in your Workflow runs
Data Sets: Accelerate Workflow Building, Enhance Accuracy, and Maintain Consistency with Customizable Tables of Data
Process Street Demo - Enhance Project Visibility and Productivity
Track Progress, Organize with Saved Views, and Identify Issues with Ease. Export Data for Further Analysis with a Click
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406 out of 407 Total Reviews for Process Street

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Process Street Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for Process StreetQuestion

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MM
Property Services Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Process Street?

It reminds me when i have tasks to do or if i am late on a task. We manage almost 200 properties so sometimes things can slip through the cracks. PS keeps me accountable for items i would probably otherwise forget. Review collected by and hosted on G2.com.

What do you dislike about Process Street?

Sometimes it gets a bit repetitive i have found. Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

Again, it serves primarily as a reminder for our tasks as to related to move ins, move outs and lease renewals. Review collected by and hosted on G2.com.

Blake O.
BO
Founder & CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Process Street?

The best thing about Process Street is that we can create detailed checklists with documentation and then combine human tasks with automated tasks via the Zapier integration. It's the perfect blend of human and automation.

We've built our entire podcast and media production business around using Process Street to standardize our processes. It allows me to run a remote company and know that the work is getting done without looking over everyone's shoulder all the time. We use it every day all day long.

Also, the customer support is responsive and helpful! Review collected by and hosted on G2.com.

What do you dislike about Process Street?

The Data Set feature is new and needs some work on the user interface. It's not easy to navigate the tables compared to a solution like Airtable.

I'd also like to see better guest management. We add a lot of guests, and we have many people in dropdown fields that I would love to be able to hide so we don't accidentally assign tasks to a guest rather than an internal team member.

But these are minor complaints. Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

Process Street solves both project management and our documentation of standard operating procedures. Finding these two solutions in one application is huge for our business.

It allows me to document a process once and know that the team will follow it in a systematic way. This is critical for a remote company where it's not as easy to walk over to somebody's desk and ask a question.

I also love how Process Street lets you cascade changes to workflow templates to the existing workflow runs. This means that our processes stay standardized across multiple projects and clients. Review collected by and hosted on G2.com.

Chennee Mei M.
CM
Transaction Coordinator
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Process Street?

1) I love how Process Street's Conditional Logic feature simplifies our workflows. We can set up specific actions based on different conditions, which keeps everything running smoothly and efficiently.

2) The Wand feature is like magic! Automatically inputting information into fields has streamlined our processes and reduced the time spent on manual data entry. It's incredibly efficient.

3) I appreciate the great customer support provided by Process Street. Their team is always available to answer questions and provide guidance, making the platform user-friendly and efficient. Review collected by and hosted on G2.com.

What do you dislike about Process Street?

I find the setup for linking processes in Process Street somewhat confusing and tricky. The setup process is not very intuitive; it can be hard to create seamless connections between different workflows. Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

By using Process Street, we've been able to streamline our SOPs, making them easily accessible and understandable for all team members. This has reduced errors and enhanced overall performance. Review collected by and hosted on G2.com.

MS
HR Officer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Process Street?

It makes our life easier and helps on keeping track of my projects, in an easy way to implement and integrate with our tools. The costumer support works great and is really helpfull. I use it almost every day. Review collected by and hosted on G2.com.

What do you dislike about Process Street?

So far so good, don't have anything to dislike. Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

It is helping with our employee onboarding, making our rapid grouth smoother and easier. Review collected by and hosted on G2.com.

JB
Internal Operation Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Process Street?

Process Street is a product that every company should have. It is great for daily tasks, checklists, and reminders. It automatically starts new checklists or tasks. I do not have to think about it a lot; Process Street does it for me. It is very easy to use, and the support team is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Process Street?

I love everything about Process Street, there is nothing to dislike. Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

It helps streamline the tasks that need to be done. It is perfect for multiple employees to work together to finish the different tasks. Review collected by and hosted on G2.com.

Raymond C.
RC
CEO
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Process Street?

Highly configurable for routine cross-functional tasks. We use it on a daily basis for internal processes. Implementation can start quickly due to its very lightweight version control, and updates can be rolled out to tasks that were already kicked off. Review collected by and hosted on G2.com.

What do you dislike about Process Street?

Need some time to get used to the interface. Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

Process Street helps us scale the services aspect of our business. The more personnel we hire, the more important it is that each person has the same context and understanding of a given responsibility, and that it is completed uniformly by any personnel. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Process Street?

It's very easy to modify and individualize your workflows. If something isn't working or is clunky you can remove or edit it to better fit your needs. Review collected by and hosted on G2.com.

What do you dislike about Process Street?

If you have something that is only used 30 percent of the time you still have to do it or put an extra option that it wasn't needed instead of having if then optional steps. Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

Making sure onboarding is done the same for every instance. Review collected by and hosted on G2.com.

Debbie R.
DR
Team leader for Property Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Process Street?

The processes are easy to follow, accessible to all staff so we are all doing the same thing. Review collected by and hosted on G2.com.

What do you dislike about Process Street?

Some of the automations can be a bit tricky to manage Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

Keeping all staff on the same page, working through flows in the same manner Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Process Street?

I've been using precess.st for many years, and it has consistently proven to be an outstanding tool. The ease of use is impressive, making it simple to navigate and utilize its wide range of features. Implementation was straightforward, and the application integrates seamlessly with other tools I use. The customer support team is responsive and helpful, ensuring any issues are promptly addressed. The developers continuously improve the platform, adding new functionality that enhances the user experience. I highly recommend precess.st to anyone looking for a reliable and innovative solution. Review collected by and hosted on G2.com.

What do you dislike about Process Street?

My only minor gripe is that the interface could be a bit more modern, but it's a small issue compared to the overall performance. Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

Precess.st has streamlined our client onboarding and project workflow processes. The intuitive interface and robust features allow us to create detailed checklists and automate repetitive tasks, ensuring that no step is overlooked. This efficiency has led to smoother onboarding experiences for our clients and more organized project management for our team. The ability to integrate seamlessly with other tools we use further enhances our workflow, making it easier to track progress and maintain clear communication. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Process Street?

It provides several features that allow you to create and manage processes, so you can keep a big library of processes well organized.

Support has always been quick, even though responses are not always great.

Configuring the processes is not as easy, but not that hard as well, they have good documentation for most things. Review collected by and hosted on G2.com.

What do you dislike about Process Street?

There are weird bugs, that happen more often than not, like processes that are marked as completed not getting removed from the task list, creating quite a bit of confusion.

The tool itself is quite heavy, if you are using it on a Mac with 8GB of memory, be prepared to face some heavy slowdowns that make it impossible for you to work on long processes.

Long processes with logic are hard to maintain and sometimes even execute, due to small bugs and poorly designed interfaces for managing the logic.

Integrations with other tools are too limited, some are best done through Zapier (which is quite expensive), than through Process Street directly.

For the price that you pay, my expectation was way higher. Review collected by and hosted on G2.com.

What problems is Process Street solving and how is that benefiting you?

It helps us with making sure our team follows the process, avoiding situations where things are forgotten or not done at all. Review collected by and hosted on G2.com.