Being able to source, design, purchase and store swag from one platform. Love the production samples and the customer service. Review collected by and hosted on G2.com.
Swag pricing is a bit higher than competitors and the back end user/ordering experience is a little clunky and not as intuitive as we would like. Would like to see higher quality vendor work and quicker turnaround options. Review collected by and hosted on G2.com.
Video Reviews
Super Easy Swag Management
349 out of 350 Total Reviews for Printfection
Overall Review Sentiment for Printfection
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Branded products planning and management is always something that feels like a non-issue for a smaller organization... until it becomes a huge issue as the company grows. Printfection has been my vendor of choice at multiple growing startups to improve our swag game, plan orders and manage inventory, and delight stakeholders both internally and externally. The client success team is world-class and the support we receive is top notch across the entire swag lifecycle. Review collected by and hosted on G2.com.
The UI looks relatively unchaged over the past few years. Thankfully the functionality is solid and stable, but I'm looking forward to the Printfection team innovating new simpler workflows and solutions. Review collected by and hosted on G2.com.
I love that Prinfection staff works with you and is incredibly helpful from start to finish. That partnership is invaluable. Also, the swag selection is great and if Printfection doesn't have it, the team will find it for you! Review collected by and hosted on G2.com.
Not really a criticism, but it takes a little while to learn how to work in the Printfection platform. Anything new takes time to learn but I love that the platform has so many options, as simple as sending a card with our swag which our previous swag company did not have that capability. Review collected by and hosted on G2.com.
Their staff is always friendly and professional! It's very easy to order new items, and their design team is quick to turn things around and responsive to feedback. Our support team uses Prinfection on the daily to send thank you or promotional items to our customers, right from Zendesk! Review collected by and hosted on G2.com.
Sometimes it's hard to navigate between items, campaigns, and kits to make sure everything is set up right. They don't email invoices directly to you, you have to generate them in a report. So expense reporting can be a multi-step process. Review collected by and hosted on G2.com.
The customer service at Printfection was outstanding from start to finish. Their team, led by Brooke, was friendly, responsive, and always ready to assist. They guided us through every step of the process, ensuring we felt supported and confident in our decisions. Review collected by and hosted on G2.com.
If there’s one area for improvement, it’s the availability of certain items sourced from other vendors. Popular items can sometimes be out of stock or experience slight delays in delivery. Review collected by and hosted on G2.com.
Printfection has allowed us to streamline our gifting and swag processes. As a remote organization, prior to Printfection, all of our swag was housed at an associate's home and they had to pack and ship all of our orders by hand. Printfection has saved us so much time and made our processes more efficient. Our CSM and Merchandising lead are top not and provide us the best support. We were able to easily implement and integrate Printfection into our organization. Review collected by and hosted on G2.com.
The interface could use a few more "bells and whistles" to make it slightly more modern, but overall I don't have anything negative to say about Printfection or the platform. Review collected by and hosted on G2.com.
Great swag selection, amazing customer support throughout each step. The team helps you through the process and is incredibly fast and responsive. They will brainstorm with you to solve your need, and do great research for unique swag solutions. Was up and running within a day. Printfection has eliminated our border customs issues to ZERO. The ability to ship on tight deadlines is great (it does cost more, but it is guaranteed) Review collected by and hosted on G2.com.
It can be a bit pricey at times (not all the times, just now and then). You get what you pay for though. While shipping across borders is expensive, we no longer have any customs issues. So that's a service you are paying for. When our inhouse shipping used to send things across the border, we usually gave up when they were held at customs. Review collected by and hosted on G2.com.
Printfection was able to serve as one source of SWAG products, fulfillment, and delivery on a global scale. We had approximately 20 countries in which to deliver SWAG for a Go-Live event and were dreading having to stand up local solutions. This made it much, much easier to manage. Their team helped me select products, establish timelines, and explained challenges with customs internationally. They also responded quickly to new requirements throughout the project. Their team was great to work with! Review collected by and hosted on G2.com.
I don't really have things that I disliked. If anything, I would say that it was a requirement to have a subscription despit utilzing Printfection for more of a one-time large event. So, along with the costs for the products, fulfillment, shipping, etc. there was an added subscription fee. Review collected by and hosted on G2.com.
I LOVE working with Printfection, they are always my go to print vendor for all of my event marketing needs. Review collected by and hosted on G2.com.
They are not the cheapest in te business, but I am strong believer that you get what you pay for. Review collected by and hosted on G2.com.
It's easy to set up orders to ship out to events or directly to prospects/customers. The Customer Support team is responsive and helpful. Review collected by and hosted on G2.com.
I wish they had a more updated look for their giveaway landing pages. They have a basic design but do not look modern. Review collected by and hosted on G2.com.
Printfection stores my inventory and sends it out. They will help me mock up anthing I want if they can find a vendor that has the options. I get a response within 24hours. They have the nicest bunch of people working for them to help you out with any needs. You are told if it isn't something that can't be done and a reason for it. They don't string you along. I can create a store and have items chosen to have available to any who receives the link. I can also put a price cap on the store so you can't go above it. Review collected by and hosted on G2.com.
I have instances that I need to be able to have people pick between a range of items. The items have a set number that are available, from 0-5. For example, I can choose 0 to 5 polo shirts. I have another platform I use for that because it is not something that is available. Review collected by and hosted on G2.com.
