Prey Pros and Cons

I was traveling abroad with my laptop and was concerned about tracking it if it got stolen. I thought the software would be complicated and costly, but Prey was simple to set up, easy to use, and very affordable. I spoke with a representative over the phone about my needs; they didn't try to upsell me at all. They recommended the subscription I needed - the most affordable one - and were incredibly helpful. Review collected by and hosted on G2.com.

I honestly can't think of any. There's a lot of features on Prey and I only use the most basic ones though Review collected by and hosted on G2.com.

Really easy to setup and use, we use it almost everyday to remotely restore PCs.

Helps a lot with remote management

OS support for majors distributions.

Great Customer support Review collected by and hosted on G2.com.

Lacking common RMM features but workng towars it. Review collected by and hosted on G2.com.

Being able to keep track of our devices is critical. Example: I was able to retrieve a phone left on a pharmacy counter in Hong Kong.. before we left the city. Review collected by and hosted on G2.com.

The update process is cumbersome.. one has to go to their website and manually download new versions and install for each device. Review collected by and hosted on G2.com.

There are a number of things to like about Prey.

Ease of use

Intuitive interface

Email alerts

Attractive pricing

I've used Prey professionally and personally for a number of years and have never been disappointed. I've used it to recover company assets or as evidence of wrongdoing. I've used it to monitor whereabouts of drivers. I've used it to recover my daughter's stolen laptop. Review collected by and hosted on G2.com.

I've used Prey for a number of years and I honestly do not have a downside. I've never had trouble using the program; it's always been rock solid in performance. Review collected by and hosted on G2.com.

I've used Prey to successfully recover lost and stolen equipment on two instances.

A former employee falsely claimed to have returned his company laptop. We were able to geolocate it to his home and send him timestamped photos of him still using it in his living room. He was told to bring it over within the hour or hand it to the police when they arrived. He wisely chose to return it.

In a second instance, an employee returned home from an extended business trip to find her laptop missing. We were able to place its last location in an airport terminal, and she remembered using it at a cafe while waiting for a flight. And fortunately had a credit card receipt with the name of the cafe. We reached out to the manager, who had the laptop and promised to hold it for her. When the employee returned to that city a few weeks later, she was able to retrieve the laptop, and was delighted to have it back.

In both cases, this was extremely easy to do. I use Prey myself and recommend it for my business clients. (I'm an IT consultant) Review collected by and hosted on G2.com.

I don't think this is Prey's fault, but the accuracy of the geolocation information is highly variable. Sometimes its spot on, but in some cases, its thrown off by bad info from the ISP, or perhaps misinterpreted due to the use of a VPN Review collected by and hosted on G2.com.

Quick to setup and easy to use. Makes my employees feel like they can take the devices home and if something happens we can recover it quickly. It adds a level of security that just lets me sleep at night. I get notifications all the time from google about strange logins (we do a lot on vpns and people go on vacation/visit friends etc) it's nice to cross reference it with the gear and know that someone is indeed logging in and I can ask my employees if everything is ok. Review collected by and hosted on G2.com.

Sometimes it's not the best when I reformat systems. Sometimes we give systems to interns / lend out to developers and for some reason or another we need to format the systems. When we do that the mac address is still in there but it kinda freaks out the system. So I have to add the new one then delete the old one and it takes time to update. ALSO I would LOVE to have a linux version for our servers. We have some that we lend to show, shoots, or go on lease for clients and I want to be able to put prey on so I can control what they do / and take the equiptment. It would also be nice to have a team breakdown. For example our dev phones pretty much stay in office so if I could fence them it would be good and the same with our current windows servers at the datacenter. If they move I need to know like NOW. Review collected by and hosted on G2.com.

I love the ability to track our devices. We have users in a couple different states that I can't manage in person. Having Prey installed on them helps me know that they are safe should they be stolen. Review collected by and hosted on G2.com.

Honestly the only complaint I have is that the installation and uninstall process bugs out sometimes and fails. Or the software fails to update and gets disconnected from the servers (Very rare and possbly limited to our environment). Not a big deal as I have other management software to resolve it but I would like it to be a little more stable in that regard. Review collected by and hosted on G2.com.

The ease of use and security of this software is excellent. We were able to track down a tablet that was accidentally left at an airport. It really helps with our travelling sales team to be able to find lost items. Fortunately, we have not had to track a stolen device down but it really is comprehensive. Review collected by and hosted on G2.com.

I don't really have anything negative to say about prey. They have done wonders for our company and the customer support is great. It was really easy to integrate our mobile devices to prey and so easy to implement. This was a solution of necessity and we use it frequently. Review collected by and hosted on G2.com.

I like that Prey simply works. Simple little install and then I can see all my devices in the dashboard. None of the long installers with a bunch of questions. I like that the support team is responsive. Review collected by and hosted on G2.com.

My only real complaint so far is the billing. If monthly billing were available then I'd be a happy camper. Review collected by and hosted on G2.com.

The ability to locate IT assets in a multi-platform envireonment as we have Apple and Windows assets. And the ability to lock a device if it becomes lost, stolen or the individual says they can't bring the assets back. Review collected by and hosted on G2.com.

It does not have a remote desktop function. It would be great if it had a feature similar to TeamViewer so you had all functionality in one platform. Review collected by and hosted on G2.com.