Post Affiliate Pro has top-notch customer service. Each time I reach out, either through email or their excellent 24-hour live chat, I receive a quick and friendly reply. They even offered to help me change the font and colors on the affiliate sign up page when I couldn’t do it myself. That was a huge weight off my shoulders! The tracking software is very accurate. It is a little complicated for someone who is not a techie, such as myself. And I’d say it takes a little time to learn how to use it, but there are a lot of helpful tutorials to walk you through the process. In my experience, any questions left after watching them can be answered by reaching out to the online chat agent. All in all, I give Post Affiliate Pro high marks for their superb customer service and affiliate tracking software. Review collected by and hosted on G2.com.
So far the email contact and live chat have worked well, but it would be nice to speak to someone from customer service on the phone if there is a problem that needs to be fixed right away. Review collected by and hosted on G2.com.
What I like the most is how customizable and complete the tool is.
I was interested in a tool that would allow me to have several groups of commissions per product, working with percentage and fixed amounts and user escalations as well, and this tool allows me to do so.
Also very satisfied with the attention and support. Efficiency, speed and help with any questions. Review collected by and hosted on G2.com.
At first it becomes complex to use due to the number of options you can configure, you need at least a month to master the tool. Review collected by and hosted on G2.com.
Their customer service and affiliate tracking software is top-notch. I am very impressed by Post Affiliate Pro's excellent customer service and affiliate tracking software. That was a huge burden off my shoulders! The tracking software is very accurate. The integration of affiliate pro into services is such that it's not difficult to communicate with our company’s affiliates through their social networks, or share content so they can review it whenever they want. Review collected by and hosted on G2.com.
We're just starting to use it, but I have no complaints so far. A recommendation: The tutorials should be based on the most up-to-date version of our tool. Since I come from a non-technical background understanding certain features take time for me. Review collected by and hosted on G2.com.
I enjoy the built-in automation capabilities as far as communication with our affiliates. It takes a lot of my workload off of me. Review collected by and hosted on G2.com.
I dislike there isn't an ability to integrate with Zapier. I had to rework my onboarding process and actually don't use Post Affiliate Pro's application page due to the limited integration. Review collected by and hosted on G2.com.
The platform is feature-rich. You can tell that the clients have been heard and that specific solutions have been implemented to resolve bespoke integrations and then rolled out to everyone. Review collected by and hosted on G2.com.
Sometimes it is difficult to find the specific switches to turn on or off certain functionality. Although the knowledgebase is comprehensive, it doesn't go down to field-level help at times. Review collected by and hosted on G2.com.
The support team behind PostAffiliatePro is hands down the best asset. They are basically always available over chat & email to resolve any issues.
Compared to our previous affiliate system (iDevAffiliate) support is minimal & generally offline when they say they are online. Review collected by and hosted on G2.com.
With hundreds of features & settings there is certainly a learning curve behind PAP. The user interface in general could be cleaned up a little as it feels a little dated/clunky. Review collected by and hosted on G2.com.
Easy to manuever system, simple onboarding process that takes you through the entire system and great support. Review collected by and hosted on G2.com.
the UI is a little bit old school, which may deter some people but it does not make the actual features any less usable Review collected by and hosted on G2.com.
Very easy to set up and get my affiliates going quickly. Review collected by and hosted on G2.com.
There isn't much I don't like, it took me some time to figure everything out but it's been great! Review collected by and hosted on G2.com.
Done for you integration
Affiliate account and panel
Consolidated reports for me
Very responsive technical support Review collected by and hosted on G2.com.
Some of the learning videos are very old.
The look of the website can be made more modern Review collected by and hosted on G2.com.
The free integration service. They will set up integrations for you that are maybe harder to configure Review collected by and hosted on G2.com.
The amount of features can be overwhelming at first, but the support is knowledgable and will help quickly. Review collected by and hosted on G2.com.