POINT Reviews & Product Details

I really appreciate being able to connect with Mina, the Success Manager, and having real life people support and onboarding calls. Mina was really great at helping me reach certain bench marks to implement POINT. I also really like that they have PIP, I can ask any question and it's really good at providing helpful info (it does have certain limitations on answers it can provide). I also like that for certain questions, the deeper dive, then someone came, I think a support specialist (I believe someone named Kate)

Because of Mina's support, I felt the helpful push and encouragement to get to the next step for implementation for my non-profit.

Because I could ask Pip questions at any time, I was able to save like half a day - because I'm working on pacific coast and would not be able to get someone on east coast. Review collected by and hosted on G2.com.

I would love for there to be maximums on volunteering. So, for instance, if someone tries to sign up for the whole day, that it won't let them.

I think for reporting hours - I think it would be easier if we could just click one box and go down a line. I think right now, having to do a drop down menu for each person is kind of a lot. I like how reporting hours on LA Works is. Report Attendance is it's own section (web page) and you just check each person and then at the end you click a button for all the selected individuals and either click "present" or "no show".

I do however really like that on POINT you can go back and update - for instance if I make a mistake and someone actually was present but I clicked "no show". I can go back and rectify that mistake. I love that.

I would love for there to be a way for me to separate Mondays and have volunteers need to sign up by Friday at say 5pm PT (so close the event by 5pm PT). Since I don't work over the weekends, and I check Monday sign ups again at 930am PT, I miss if people signed up. Would love if maybe Point could communicate the opportunity is closed. Weekend sign ups are a tough one for me to handle. I often miss at least 3 sign ups each week that sign up for Monday. And, at this time, since we don't have a check in station for Point and ask for no drop ins, it's a little difficult. Review collected by and hosted on G2.com.

I like that POINT has everything I need for volunteer management in one place. From the system, I can text or email my volunteers, which has automated a lot of my work as a volunteer manager. We use it daily to track volunteer attendance and hours. It was easy to implement, and customer support is always super responsive. It took about a month to fully integrate POINT into our daily habits. It is also cheaper than a lot of other products out there, and POINT shows you what they offer up-front instead of behind paywalls. Review collected by and hosted on G2.com.

There are a few specific features I’m missing, but they’re definitely not deal-breakers. For instance, an auto-refresh option on the check-in kiosk would be really helpful. Review collected by and hosted on G2.com.

POINT has greatly elevated our volunteer experience since we first started using it last summer. It makes volunteer applications, waivers, and registrations for our many events so easy! We have a ton of students who volunteer with us for school requirements and the simplicity of downloading reports to show their hours saves us so much time. No more giant spreadsheets, searching for each volunteer by row to then combine their hours -- now the teens themselves can log into POINT and download what they need right then and there! Review collected by and hosted on G2.com.

We do have some struggles with our volunteers who aren't as tech-savvy. Once we sit down with them and show them how to use it, they mostly are able to figure it out on their own.

I also wish we could have custom fields included in the shift coordinator sheets, like the ability to include emergency contact information and allergies. I loved being able to add those fields in the application so have gathered that important information, but I have to make and update my own spreadsheet to be able to share that information easily offline. Review collected by and hosted on G2.com.

What I appreciate most about POINT is how streamlined the event-based volunteer experience is. The signup flow is intuitive for volunteers, automated reminders reduce manual follow-up, and the hour tracking functionality simplifies reporting. It creates a cleaner and more professional volunteer experience compared to more manual systems. I also value that the platform is purpose-built for volunteer management rather than being a generic tool adapted for it. Review collected by and hosted on G2.com.

As we’ve expanded our volunteer management structure, we’ve found that POINT is strongest for event-based coordination but less robust for managing the full volunteer lifecycle. There is some friction when trying to integrate screening, assignment, onboarding, and long-term engagement tracking into one seamless workflow. Greater automation and deeper CRM integration would significantly enhance scalability. Review collected by and hosted on G2.com.

I really love using POINT because it helps us effectively coordinate volunteers and figure out how many people we need for each event, which is super helpful. It's incredibly easy for volunteers to sign up and find all the information they need. The calendar slides are simple but awesome.The platform is great for volunteer accountability, allowing us to track engagement and decide if someone has become inactive. I also really like the customizability of each event, which allows us to provide all the necessary info to volunteers. The templates save us a lot of time, especially since we have many recurring events. Lastly, setting up POINT was very easy and intuitive, with helpful resources available online. Review collected by and hosted on G2.com.

I would love for POINT to have admin capability on the app. I have to use the browser version on my phone because the app doesn't have the admin capabilities. That's my only qualm. Review collected by and hosted on G2.com.

POINT is very easy to navigate, with a user-friendly layout that makes it simple to move between modules. I really love the duplicate event feature and the customized templates. The groups and sub-groups are also very functional for our volunteer management program. We’re able to assign Champions by division, along with those divisional leaders, which helps keep everything organized. Review collected by and hosted on G2.com.

When emailing contacts, it would be helpful to be able to add an email contact directly from the Send Message screen. Please also add an "undo" button within the Send Message screen. Finally, it would be great if the Subject line could be extended to allow more than 50 characters. Review collected by and hosted on G2.com.

We reviewed numerous volunteer management platforms, and POINT was the most modern and user-friendly, with a much more affordable price than its competitors. Onboarding was simple & support has been great so far. We requested development of a new feature, and they followed up with me, letting me know when it was implemented only a few weeks later. Review collected by and hosted on G2.com.

A custom landing page about the organization would be nice. Instead, the homepage brings you to any open events. Review collected by and hosted on G2.com.

I love how POINT admins are always willing to take feedback to improve or enhance their interface. Many conversations we have had with the POINT staff have resulted in more integrations with other platforms we use, making connectivity as seamless as possible. We can now initiate background checks directly from the volunteer's profile, saving time from creating profiles through Checkr. POINT also updates us when the background checks are complete, saving time from searching for the volunteer's status on the Checkr website. I appreciate that POINT allows us to list events with descriptions and volunteer slots directly in the app, so people can check the app rather than email back and forth to find out what's going on within the organization. I also find it great that POINT offered more integrations and had a better app and interface for pretty much the same price. POINT was willing to work with us to hear what we needed and has continuously worked to apply as much as they could so we were satisfied with the product overall. Review collected by and hosted on G2.com.

At the moment, POINT has limited integration with Donor Perfect, which is one of the main apps we use for keeping track of our partners. It's something they are working on actively, so it's not a major issue. Also, POINT's Admin feature doesn't work well from the mobile app. Most admin tasks can only be done properly from the desktop application. Review collected by and hosted on G2.com.

I really appreciate that POINT was the most aesthetically pleasing platform we considered, which is important so volunteers enjoy looking at and using it. We love that there's an app for volunteers to track their hours and events across the organization. I also like the general interface and the usability of POINT, particularly once proper training is given. The integrations with DonorPerfect and Checkr are a great feature as well. Review collected by and hosted on G2.com.

Tracking the life cycle of a volunteer doesn't work the easiest for us. It's tough to track volunteers from start to finish - specifically if there are trainings and such that they register for and attend - it would be amazing if the application form including an integration with monday.com or another platform in which we gather registrations for training sessions. I'd like if background checks could auto-renew, and if the QR code check-in worked without the volunteer needing the app. I also struggle with duplicate accounts in POINT, which I'd love to see automatically identified and merged. For event updates, it would be better if notices weren’t sent to everyone when minor updates to the event are made. Emergency contacts being auto-filled incorrectly is another issue; POINT should flag this. At present, a vast majority of volunteer profiles have an emergency contact that is listed as themselves - POINT should flag when the emergency contact is the same and prompt an alternative response be given. The process of group tracking and group assignments feels clunky, and I'm still getting the hang of it. Filtering event sign-ups by shift is something I'm missing as we cannot export/create shift coordinator sheets for each shift, making event organization harder than it should be. When a volunteer is assigned, their data (shirt sizes, food selections etc) are not counted as part of overall responses - this is very challenging for big events that require all this data to be accurate. Lastly, the initial setup of POINT was challenging due to its complexity and would benefit from more hands-on support from customer service to mitigate the need for help down the line. I would, also, REALLY like it if age is something that was required so that our demographics could be tracked better. Review collected by and hosted on G2.com.

easy to use management system that allows multiple users to access our events. Equally it allows multiple admins to manage our events and oversee volunteer enrollment. The per user and organization tracking of hours makes it ideal to track these numbers and provide a detailed report for grantors, assisting organizations, and internal review. Review collected by and hosted on G2.com.

admin view on mobile app to allow admins to access specific features on the mobile app. Review collected by and hosted on G2.com.