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Platform One Reviews & Product Details

SG
Junior Project Manager
Business Supplies and Equipment
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Platform One?

I enjoy the possibility to collect impressions at different stages of a client’s journey. It has provided us with a full picture of how clients engage with our brand and this has become very useful when handling data. Review collected by and hosted on G2.com.

What do you dislike about Platform One?

Sometimes one cannot pinpoint certain demographic features or customer segments within the reports. This hampers its ability to support the organisation’s improvement work by preventing targeted identification of user groups’ needs. Review collected by and hosted on G2.com.

What problems is Platform One solving and how is that benefiting you?

Compared to how it was before, Platform One has removed the problem of isolated feedback collectors. Now all the information concerning customers and employees is grouped, it is easier to see patterns and nuances. Review collected by and hosted on G2.com.

Platform One Overview

What is Platform One?

Platform One provides customer experience, employee experience, product experience, brand experience and insight communities all in one place for ease of access, understanding, action and improvement. Capture feedback and drive loyalty at every customer touchpoint. Empower your team with the tools they need to quickly identify and resolve both individual case and systemic business issues. Go beyond your annual, static employee feedback survey and gather data in the moments that truly matter.

Platform One Details
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Product Description

Platform One provides customer experience, employee experience, product experience, brand experience and insight communities all in one place for ease of access, understanding, action and improvement. Capture feedback and drive loyalty at every customer touchpoint. Empower your team with the tools they need to quickly identify and resolve both individual case and systemic business issues. Go beyond your annual, static employee feedback survey and gather data in the moments that truly matter.


Seller Details
Year Founded
1992
HQ Location
Sydney, AU
LinkedIn® Page
www.linkedin.com
113 employees on LinkedIn®

KresLynn K.
KK
Overview Provided by:

Recent Platform One Reviews

TT
Tibisay T.Mid-Market (51-1000 emp.)
4.0 out of 5
"Gather feedback in such a range of interactions"
It provides a comprehensive picture of the general public’s attitude towards the business. I found the sentiment analysis particularly useful to as...
SG
Selcuk G.Mid-Market (51-1000 emp.)
4.5 out of 5
"Fostering deeper customer engagement"
I enjoy the possibility to collect impressions at different stages of a client’s journey. It has provided us with a full picture of how clients eng...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Good application if you're looking for a CX solution"
Design Usability Out of the box solutions
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Platform One Media

Platform One Demo - Build a thriving community
Segment your member base and interact with smaller groups and individuals to drive participation.
Platform One Demo - Insights that deliver action plans for real change
Capture feedback and drive loyalty at every customer touchpoint. Empower your team with the tools they need to quickly identify and resolve both individual case and systemic business issues.
Platform One Demo - Everything you need (without the overwhelm)
Looking for an easier way to get a handle on your customer experience? You’ve found it. Our programs cut through the noise and allow you to focus on what will drive the greatest impact….and your bottom line.
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Have you used Platform One before?
Yes

2 out of 3 Total Reviews for Platform One

4.2 out of 5
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Platform One Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
TT
Head of PR
Logistics and Supply Chain
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Platform One?

It provides a comprehensive picture of the general public’s attitude towards the business. I found the sentiment analysis particularly useful to assist me in familiarizing myself with the underlying emotions within the feedback. Review collected by and hosted on G2.com.

What do you dislike about Platform One?

The program that Platform One lacks in is the ability to go further into the details of the partitions. It can be hard to determine causes of problems or the effectiveness of our feedback efforts. Review collected by and hosted on G2.com.

What problems is Platform One solving and how is that benefiting you?

Platform One simplifies the process of getting feedback from many different sources. Some of the advantages include the fact that it becomes easier to centralize all the data and this is useful when doing an initial survey. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Platform One?

Design

Usability

Out of the box solutions Review collected by and hosted on G2.com.

What do you dislike about Platform One?

Customer Support

Transition process

Additional tools Review collected by and hosted on G2.com.

What problems is Platform One solving and how is that benefiting you?

Feedback collection Review collected by and hosted on G2.com.

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