Planet DDS Dental Suite Reviews

The cost for a great platform like this really made sense for my multiple practices. Not to mention the level of support is great. We also get a ton of built in features that competitors as similar pricepoints do not offer. Review collected by and hosted on G2.com.

The platform itself feels a bit dated and could be improved which I know they are working on! Review collected by and hosted on G2.com.

We are still beginning our long journey of implementation of Denticon but my experience so far has been wonderful. I've gotten to meet many subject matter experts across the PDDS organization as well as connect with other DSO's that have implemented the system to learn from. I appreciate the time and dedication the entire team has shown myself and our organization thus far and look forward to bringing this project to fruition Review collected by and hosted on G2.com.

We are coming from a propriety system with our developers in-house so anytime we need something new, we can build it ourselves. That will likely be the biggest learning curve for our staff. While Denticon has a great Feature Request system to log our wants/needs it isn't the same as sending an internal request to our own team. But the benefits of Denticon still far outweigh this small downside. Review collected by and hosted on G2.com.

One of the many things I love about Denticon is that it is Cloud based, which is crucial for our 10 location DSO. Patient information is shared across the enterprise and the reporting is outstanding. Review collected by and hosted on G2.com.

It would be helpful if a pin board was developed to help hold an appointment to be rescheduled, instead of save and paste. Review collected by and hosted on G2.com.

The portal is easy to use and smooth.

The information related to dental billing is available on one single platform. Review collected by and hosted on G2.com.

Font and UI can be improved, rest everything is good Review collected by and hosted on G2.com.

We love having access to images from anywhere. Love the cloud updates so our backup/disaster recovery is much easier. We have very few imaging related IT calls any more. Review collected by and hosted on G2.com.

We have no dislikes about Apteryx Imaging. So far with over 25 practices using it our teams are loving it. Review collected by and hosted on G2.com.

In the last 10 years of using Planet DDS, we have grown from 2 to 11 locations. The ease of use of the product is unmatched. The conversion process is seamless, and the support team is phenomenal. Review collected by and hosted on G2.com.

I wouldn't change a thing! Denticon works great for us. Review collected by and hosted on G2.com.

“I have truly enjoyed working with Planet DDS because of the attention given to users. The help desk and ticket request is phenomenal service that is easy to use with a quick response time. I also can very much appreciate that even if the answer is not known to the Planet DDS rep, they don't make stuff up but honestly say, record the problem and escalate and then keep in touch and follow up with me.” Review collected by and hosted on G2.com.

turn around time on feature requests that I've submitted to have. Review collected by and hosted on G2.com.

“Prior to converting to Planet DDS, IT was a constant headache and we frequently had to pause operations so we could "restart the server." A phrase over the radio, that all staff came to dread. Since moving to Planet DDS, we have been able to reduce by 60% our monthly IT fees and limit the amount of downtime in the office due to computer issues to almost none.” Review collected by and hosted on G2.com.

Training the ledger is difficult with new staff and the internal Statements that print are hard for patients to understand. Review collected by and hosted on G2.com.

I truly enjoy working with Denticon. I'm excited about upcoming enhancements and love the ability to interact and request improvements that will benefit every dental office Review collected by and hosted on G2.com.

There is no Auto Blue Book. Ins Posting is more time consuming. Review collected by and hosted on G2.com.

“I have been working with Planet DDS since 2009. I have appreciated their willingness to work closely with clients to make sure that Denticon can be maximized within the individual DSO. The improvements that Planet DDS have made over the last 10+ years have been impressive. I am sure I will be a client of Planet DDS for many more years to come.” Review collected by and hosted on G2.com.

Sometimes development of new features, or integrations with other systems requires long wait times. Review collected by and hosted on G2.com.