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Phreesia Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

Phreesia Media

Phreesia Demo - How patients and staff use Phreesia
Phreesia makes care easier every day with tools for intake, access, payments and more. Patients use Phreesia on their own mobile device, a PhreesiaPadX, or an Arrivals kiosk to facilitate 170 million visits a year—that’s 1 in 7 visits across the U.S.
Phreesia Demo - Appointment Accelerator
Appointment Accelerator is an automated, text-based solution designed to fill open slots on your schedule in under 5 minutes—all without your staff needing to lift a finger or manage a time-consuming waitlist.
Phreesia Demo - Patient Intake
Save staff five minutes per visit by letting patients check in for their visit anytime, anywhere on their own device. Ask the right questions at the right time by customizing intake for each visit based on appointment type, age, chief complaint and more.
Phreesia Demo - Payments
Get paid faster with unlimited E&B checks and digital payments before, during and after the visit. Collect 15x more with flexible payment options, including digital bills, card on file with autopay, mobile wallets and self-service payment plans.
Phreesia Demo - Surveys
Collect feedback directly from patients and gain insights to improve your organization. Increase Google reviews by 50% by automatically prompting patients to share positive experiences and get real-time alerts to quickly remedy issues.
Phreesia Demo - Referrals
Convert 3x more referrals with Phreesia. Organize, manage and track every referral (even the faxed ones!) on a central hub, automatically check eligibility and benefits before scheduling, and send automated messages to prompt patients to schedule.
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Phreesia Reviews (43)

Reviews

Phreesia Reviews (43)

4.1
43 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and efficient patient intake process, which significantly reduces check-in times and enhances workflow. The intuitive interface and responsive customer support contribute to a positive experience, making it easier for practices to manage patient interactions. However, some users note a learning curve for new features, particularly for less tech-savvy patients.

Pros & Cons

Generated from real user reviews
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Laura W.
LW
Executive Assistant
Accounting
Mid-Market (51-1000 emp.)
"Phreesia - working or not?"
What do you like best about Phreesia?

I like that Phreesia makes it easy to accept a patient's payment when they need to check in or check out. One feature we really enjoyed while we used Phreesia was the fact that it could "talk" to our electronic health record, Greenway, and was able to import a patient's copay for that visit. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

One thing I disliked was how often Phreesia would crash. This would create major problems and anxiety while we were running a very busy medical office front desk. Another thing I disliked was that often, the information Phreesia displayed for the patient's copay was not correct and current with their insurance provider. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Small-Business (50 or fewer emp.)
"Use Difficult for Seniors"
What do you like best about Phreesia?

I can use the device easily. I am 38 yrs. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

My dad (82) cant use the device. He is not technically inclined. Even if he was his fingers are too big to use this device. During our visit to this medical office he was asked to get up three separate times to complete the procedure of using this device. My dad has a difficult time standing up from a chair and gets winded walking short distances. Three times he had to get up and down and walk back and forth just to review if the information they already had on file was correct. This device played no role in improving the effiency in this office and compromised the health and comfort of my elderly dad. Review collected by and hosted on G2.com.

AV
billing dept mgr
Hospital & Health Care
Mid-Market (51-1000 emp.)
"I LOVE PHREESIA! I WOULD WORK FOR THEM IF I COULD!!!"
What do you like best about Phreesia?

I love the ability to make healthcare easy and professional! There are so many features, I am not sure that my office even takes advantage of all that Phreesia has to offer. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Nothing really, everything is amazing! I could see some enhancement requests coming down the line, but everything is great! Review collected by and hosted on G2.com.

Ashley S.
AS
Office Manager
Medical Practice
Enterprise (> 1000 emp.)
"Phreesia Review"
What do you like best about Phreesia?

The patients are given the option to pre-check in prior to their appointment. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

There are glitches and sometimes it does not update patients. Review collected by and hosted on G2.com.

Judy S.
JS
Clinical Support Specialist
Medical Practice
Mid-Market (51-1000 emp.)
"Phreesia has ease of use "
What do you like best about Phreesia?

Phreesia has ease of use for practice and patients . I have noticed it helps keep patient accounts current and up to date . Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Phreesia online check in can be confusing to patients when asking if would like to save a card for payment . Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market (51-1000 emp.)
"Great platform "
What do you like best about Phreesia?

I use paresis daily, and I enjoy the easy interface and reporting capabilities Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

There does seem to be more outages or downtime but overall they are very good about communication and work on getting it back up quickly Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Enterprise (> 1000 emp.)
"Phreesia"
What do you like best about Phreesia?

Phreesia is a great program for registering patients. It’s a quick and convenient way to have patients check in especially when using the phreesia pads. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Sometimes the information in phreesia can be delayed. The phreesia pads also have issues connecting to networks and sometimes turning on. Using phreesia in a browser works very well. Not much I dislike about phreesia. Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Small-Business (50 or fewer emp.)
"Did not function as expected. Paid for a year and never used."
What do you like best about Phreesia?

Customer service was helpful to tell me all of the things Phreesia couldn't do. Communication was quick till we decided we weren't going to use the system. Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Software could not implement office documents as expected. The check in process was slower using this service during our testing than a manual check in with a short follow up questionare. We signed up for this service to speed up the check in process and continue to move to a paperless process. The software could not implement PDF or manipulate any documents on the hardware ( E.G. add text, check a box, provide patient consent, signature, ETC.). We never went live with the product. We paid for a year of service and never used it. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs. We also found the hardware heavy and cumbersome. If you have any elderly patients , this may not be the best choice for them. Review collected by and hosted on G2.com.

Barbara M.
BM
Practice Manager
Medical Practice
Small-Business (50 or fewer emp.)
"Practice Manager"
What do you like best about Phreesia?

Ability to interface with EMR. Improve collections in all aspects for patient collections. Verify patient insurance at time of service. Capture patient updates to demographics and certain clinical info electronically reducing paper. Ability for patients to preregister prior to appointments reducing time in office. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Would like the ability to update the pads without a cost. Wish all insurance plans could do electronic eligibility and could get very detailed info on procedures or could have chat with insurance carriers on specific procedures. Review collected by and hosted on G2.com.

Jennifer R.
JR
Practice Administrator
Medical Practice
Small-Business (50 or fewer emp.)
"Challenging but good"
What do you like best about Phreesia?

I love the automatic process for the front desk staff. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

It has been a challenge getting our patients to use the boards. We tend to have an older demographic in our specialty. Review collected by and hosted on G2.com.

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GU
Guest User
Last activity over 3 years ago

What is patient intake software?

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

Perceived Cost

$$$$$
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Phreesia Features
Workflow Management
Interoperability
Digital Intake Forms
Tablets and Kiosks
Payment Collection
Form Workflow
Patient Data Transfer
HIPAA Compliance
Insurance Credentialing
Patient Feedback Management
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Phreesia