Phreesia Reviews & Product Details

ability to facilitate a quicker check in process for patients. With a new location opening, we will have roughly 30-40 patients checking in each hour, this process will help the front desk staff and patients tremendously. Review collected by and hosted on G2.com.

Reminder calls for those that are able to receive reminders. Review collected by and hosted on G2.com.

Veradigm PM provides no good patient facing or registration solution and Phreesia seemlessly integrates one with eHR Review collected by and hosted on G2.com.

Currently do not have any issues Review collected by and hosted on G2.com.

No longer using Phressia, which is benefitting in itself Review collected by and hosted on G2.com.

1. Configuration is good, but not perfect. Be prepared to review everything that is built for your practice with a VERY fine toothed comb as more often than I would prefer, forms that I requested to be built were either built incorrectly, or matched with the wrong appointments, or did not input into the Athena chart like requested, or there were duplicates. It became a very frustrating and laborous process to ensure our forms were correct.

2. They will try to upsell you on everything, and I recommend you read the fine print before you commit to a new add-on. While some of the features were really useful for us, like self scheduling (which allowed us much more customization for our practice compared to Athena), we are now locked into using the product because of a clause in our contract. We only used self scheduling for covid testing blitzes and now we don't use it. But we have to keep paying. Okay, fine, I understand it is in the contract. Just pay very close attention to what you sign.

3. Make sure to read your contract VERY carefully and make note of your effective date on your order form. Your contract will automatically renew after 12 months or what they call your "initial term". But keep in mind, your contract will have 2 phases - Phase 1 which is an evaluation phase where you can decide if you like the product, and Phase 2 is your committed term where you pay monthly fees. BUT DON'T GET BLINDSIDED - your 12 month intial term is both Phase 1 and Phase 2. Don't make the mistake I did where I assumed our 12 month term was 12 months of paid usage that began in Phase 2. We are now locked into a contract with a product we do not want to use for another year.

4. No one from the team will inform you of your contract renewing. Yes I understand in the contract is states it will automatically renew, but this is poor customer service in my opinion.

5. Your monthly fee is based off of the number of providers in your practice. However, be aware - in Athena, anyone you put in as a "provider" needing their own schedule is considered a "provider" by Phreesia. I put these in quotations becasue let's say you wanted to have an MA have their own schedule because they do things like blood draws, and you don't want to muddy up your actual Provider's schedule. Or maybe you build more providers in Athena because you want to be able to have multiple people sign encounters instead of only allowing one scribe to sign and an actual provider sign (for example, I am an RN and the only way I could co-sign an encounter is if I am built in Athena as a "provider". Perhaps this is more of an Athena issue, but it still impacts Phreesia workflows). Anyways - when you make an MA or an RN as a provider in Athena, Phreesia will try to charge you for that. At one point, they wanted to charge us for 11 providers, when we only have 2 actual providers - an MD and an NP. It doesn't make financial sense from a practice standpoint to pay $60 per provider per month when you are only actually billing for the work of 2 providers. So take a close look at the structure of your practice and determine if this is the right choice for you. Fortunately, Phreesia has been willing to work with me and they haven't charged me for 11 providers, but it has required a lot of explanation to the Phreesia team and also requires us to figure out work arounds in Athena to make things work for us. It is incredibly complicated.

6. Daylight savings time. Oh boy. Our practice is located in Arizona, and we do not change because of Daylight Savings Time. However, last winter our communications to patients from Phreesia regarding any appointment times scheduled were showing as an hour ahead of actually scheduled. We had patients showing up before we even opened our doors. And this happened even though we were configured in Athena as Arizona time. I had to make a case and work with their internal team to resolve this, and it took some time to fix. They may have resolved this issue for other practices, but keep a note if this might pertain to you.

7. Touch base calls - these are not fun. You will be assigned a customer service representative that will go over analytics with you, however I felt more often than not that I had to continually explain why our self check in rates were low. Much of our practice clientelle are Medicare patients. They are elderly. They don't know how to use a cell phone or computer to check into their appointments. Our team helps them with this. It gets exhausting to constantly have to justify your low check in rates with someone from Phreesia.

8. Overall - Phreesia does have functionality that helps where Athena falls short. And it may be great for your practice! However, Athena is working on addressing these shortfalls in their Fall release, and I believe their Spring release in 2023. We look forward to these releases so that we can have our workflows in one platform, and no longer use Phreesia. This software might work for you, but I encourage you to keep note of the above when you consider signing. Review collected by and hosted on G2.com.

Insurance verification is very helpful. Phreesia identifies policies and confirms if they are active, if there is a secondary insurance pulling, and if the insurance has a PCP listed, it will show that as well. It helps us streamline our verification system. Phreesia is also helping us with our collections rate. It sends the parents emails if there's a balance from their visit, and if there is a balance on the account when they get their pre-registration, it asks for payment before they even arrive at the office. Review collected by and hosted on G2.com.

Phreesia has been very beneficial in collecting past-due balances. The option to set up payment plans or send a payment reminder is great Review collected by and hosted on G2.com.

Helped us pivot during COVID to make our patients feel safe, interfacing with our EHR. Review collected by and hosted on G2.com.

Document all conversations with them. Review collected by and hosted on G2.com.

No serious benefits: most competitor products aid in check-in workflow in a far greater capacity. Review collected by and hosted on G2.com.