Compare this with other toolsSave it to your board and evaluate your options side by side.
Save to board

Phreesia Reviews & Product Details

Profile Status

This profile is currently managed by Phreesia but has limited features.

Are you part of the Phreesia team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

Phreesia Media

Phreesia Demo - How patients and staff use Phreesia
Phreesia makes care easier every day with tools for intake, access, payments and more. Patients use Phreesia on their own mobile device, a PhreesiaPadX, or an Arrivals kiosk to facilitate 170 million visits a year—that’s 1 in 7 visits across the U.S.
Phreesia Demo - Appointment Accelerator
Appointment Accelerator is an automated, text-based solution designed to fill open slots on your schedule in under 5 minutes—all without your staff needing to lift a finger or manage a time-consuming waitlist.
Phreesia Demo - Patient Intake
Save staff five minutes per visit by letting patients check in for their visit anytime, anywhere on their own device. Ask the right questions at the right time by customizing intake for each visit based on appointment type, age, chief complaint and more.
Phreesia Demo - Payments
Get paid faster with unlimited E&B checks and digital payments before, during and after the visit. Collect 15x more with flexible payment options, including digital bills, card on file with autopay, mobile wallets and self-service payment plans.
Phreesia Demo - Surveys
Collect feedback directly from patients and gain insights to improve your organization. Increase Google reviews by 50% by automatically prompting patients to share positive experiences and get real-time alerts to quickly remedy issues.
Phreesia Demo - Referrals
Convert 3x more referrals with Phreesia. Organize, manage and track every referral (even the faxed ones!) on a central hub, automatically check eligibility and benefits before scheduling, and send automated messages to prompt patients to schedule.
Product Avatar Image

Have you used Phreesia before?

Answer a few questions to help the Phreesia community

Phreesia Reviews (43)

Reviews

Phreesia Reviews (43)

4.1
43 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and efficient patient intake process, which significantly reduces check-in times and enhances workflow. The intuitive interface and responsive customer support contribute to a positive experience, making it easier for practices to manage patient interactions. However, some users note a learning curve for new features, particularly for less tech-savvy patients.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Hospital & Health Care
AH
Small-Business (50 or fewer emp.)
"Phreesia adds a lot of value to a medical practice's workflow"
What do you like best about Phreesia?

When we signed on with Phreesia, we could not have asked for more friendly account reps - from sales, to implementation, to support - all great people, all willing to help accommodate our workflow and how the Phreesia services fit Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

The web UI is sometimes a little slow to load, but other than that, the service has definitely improved and streamlined our workflow Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market (51-1000 emp.)
"Secure payment gateway for Healthcare sector"
What do you like best about Phreesia?

This tool is user friendly while validating patient payment. Easy steps need to follow while searching patient intake Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

While searching payments sometimes it gets hang. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Mid-Market (51-1000 emp.)
"When it works it’s great. Bug fixes would be greatly appreciated"
What do you like best about Phreesia?

Communicates with the insurance relatively quickly to show what is and is not active. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

That it's not contracted with more insurance types so show active. I would like to see an option per facility that they can enter in what insurances they do and do not take Review collected by and hosted on G2.com.

Gretchen S.
GS
Front Office Manager
Mid-Market (51-1000 emp.)
"Outgoing Front Office Manager"
What do you like best about Phreesia?

The ease of use with the dashboard has given Front Office staff and Billing real time tools to obtain accurate information to "get it right the first time" when attaching insurance to services. Working with Phreesia far exceeded our expectations - they were able to make changes quickly and have been true partners to our organization Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Not a huge issue, but we had asked about this shortly after implementation when we had a user in error logged in as someone else who had jumped in to work at a station and we noted a user could be logged in multiple times in multiple places. We would like to have controls which would only permit the user to log in 1 x and not be able to go over to another workstation and log in a second time - permitting them to be logged in two places. For example with our EMR we are able to have it "force out" the log in on the other workstation if the team member logs in from another workstation to prevent multiple log in per user at any one time. If that was corrected - we are not aware of it and missed it. Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Mid-Market (51-1000 emp.)
"Increased speeds and collections"
What do you like best about Phreesia?

The check in time has been significantly reduced. Prior to Phreesia, there were constant complaints from the providers about the delays in check in. With Phreesia, I haven't heard any complaints about that. We increased our collections as well. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

I wish more information would transfer over into our EHR. This would reduce errors in data entry. Review collected by and hosted on G2.com.

SO
Small-Business (50 or fewer emp.)
"Phreesia is life changing for a medical practice"
What do you like best about Phreesia?

Benefits eligibility and pre-visit check in Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Payment plans do not transfer into Centricity Review collected by and hosted on G2.com.

Cherice S.
CS
Front Desk Staff- Thimble Shoals Family Medicine
Mid-Market (51-1000 emp.)
"The Phreesia Experience "
What do you like best about Phreesia?

You are able to set up a payment plan for the patient Or the patient can set up the payment plan when they pre register For a doctor's appointment as well as the patient being able to a screenshot Their insurance card and uploading it to the system instead of the doctor's office scanning the card in. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

There are really no downsides when it comes to using Phreesia. I love using the system at Work because it makes checking in a lot easier. Review collected by and hosted on G2.com.

KS
Small-Business (50 or fewer emp.)
"Great Customer Service"
What do you like best about Phreesia?

Good communication if they are having issues. Any issues with customer service are responded to quickly and usually fixed the same day. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

No complaints with the product or the team. It would be nice to see better integration of clinical information with our emr but from what I understand those issues are not on the Phreesia side. Review collected by and hosted on G2.com.

Gladys k.
GK
Laboratory Technician
Hospital & Health Care
Mid-Market (51-1000 emp.)
"Excellent patients intake platform."
What do you like best about Phreesia?

It automatically loads in my system and my patients are reliable to be seen on time and not have to wait to fit out paperwork. Also I am able to send patients their electronics forms to fill out online before their appointment. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

so far I have not experienced any drawback while using this software. Therefore, I recommend this platform as good and great in patient's management. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
EH
Mid-Market (51-1000 emp.)
"Ease of Implementation"
What do you like best about Phreesia?

Integration with our EHR and implementation. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Recently, we are having issues with our customer service. Review collected by and hosted on G2.com.

Questions about Phreesia? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity over 3 years ago

What is patient intake software?

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

10 months

Perceived Cost

$$$$$
Phreesia Comparisons
Product Avatar Image
Luma Health
Compare Now
Product Avatar Image
Epic
Compare Now
Product Avatar Image
eClinicalWorks
Compare Now
Phreesia Features
Workflow Management
Interoperability
Digital Intake Forms
Tablets and Kiosks
Payment Collection
Form Workflow
Patient Data Transfer
HIPAA Compliance
Insurance Credentialing
Patient Feedback Management
Product Avatar Image
Phreesia