Video Reviews
Changed the way our company uses assets
Great Functionality at a Great Price
1,053 PhotoShelter for Brands Reviews
Overall Review Sentiment for PhotoShelter for Brands
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I like how multiple channels for the brand have their own pages and you're able to access files from across teams. Review collected by and hosted on G2.com.
I dislike the fact that there isn't a more viable option for applying metadata for videos. Review collected by and hosted on G2.com.
PhotoShelter is inuitive and easy to use. Review collected by and hosted on G2.com.
No real downside! The hardest thing, which is a me problem, is that I tend to toggle from gallery to library and back and the usage (single click vs. double click) is slightly different. Review collected by and hosted on G2.com.
Photoshelter is easy to use. It's been a great way to organize our photos so we can find what we need quickly for social media, print, media, or our website. And they don't rest on their laurels. They keep improving it. I like that they keep their users in the know about features without bogging down my email too much. Review collected by and hosted on G2.com.
I wish there was a way other than a quick link to send someone a packet of photos without them seeing everything else that is we have open in our Photoshelter. Review collected by and hosted on G2.com.
Backend management with permission groups and passwords is convenient with a couple of caveats.
SSO integration
Download of different resolutions (i wish there was the option to crop before downloading)
Compared to some of the alternatives, price wasn't terrible. However unless you need a lot of permissions, SSO etc, you might be better off stepping away from the Brands platform since their consumer platform is cheaper and provides unlimited storage. Review collected by and hosted on G2.com.
There is no support for downloading images from a mobile browser even though it shows a download button. That is a huge issue depending on your workflow and how you deliver photos to clients. Fileflow app is an option, but that only works great for regular users and forces them to create an account even though it constantly signs me out.
Within folders (Collections), you can inherit permissions but not add additional permissions to that folder like you can on galleries. So I can give a department access to a collection of multiple team collections, but I can't add permissions of a specific team to just their collection. The only way to do this is to not inherit any permissions and manually add permissions at every level. This also makes a mess of their shared galleries list.
FTP access is one way.
The home page needs some redesign. The website, in-general, feels a little outdated with information constantly being cut off.
The general response to issues like this has been very superficial that they've shared my concerns.
Overpriced for storage, seats etc.
There isn't a way to provide a seat (backend access to upload/manage content to someone with only access to specific folders. It's an all or nothing feature. Contributor is an option, but it doesn't give them ownership over the content.
They are very slow to implement new features compared to some alternative web-based platforms we've worked with in the past. Don't assume a feature is going to be improved or changed anytime soon.
The lightroom plugin isn't as good as a previous plugin we used with smugmug. No option to synchronize specific folders or download content. If you make changes on photoshelter, you have to sync your entire library to update anything.
Update: LR Plugin is still an issue. I'd expect to use a web interface to upload photo content rather than having a lightroom synced library. Last update I heard from them was they recognize there's an issue with the plugin but no timeline for improving it.
Features and improvement have started to improve over the last year or so. A big one for usability was AI search being included. They've improved reporting, crop ability on download (I wish I could create custom crop presets for the end user). Mobile experience has improved a bit that it is possible to download, but there is a bug where I go to search and the ability to type in text is poor. Most of the time it won't bring up the keyboard to actually type.
I'm torn on the platform. They've tried to add integrations, but every single one seems to cost a decent amount of money rather than just be a feature of the service. They do continually raise their prices each year due to the 'added features' Review collected by and hosted on G2.com.
It's file organization features and tagging system is great for creating a comprehensive photo archive. Sharing the photos is easy and accessible to everyone in the organization. It was easily integrated within our organization and team. Review collected by and hosted on G2.com.
There is a slight learning curve in regards to meta-tagging. Review collected by and hosted on G2.com.
Ease of organization and sharing throughout the university. Review collected by and hosted on G2.com.
New update makes it harder to see as many catalogs on your screen. Review collected by and hosted on G2.com.
PhotoShelter for Brands is an experience for the user! It allows for organization and hosting collections of so many different things. Media has never been so amazingly implemented into a company. Review collected by and hosted on G2.com.
The one that I would critique about PhotoShelter is the Support Center. I wish there was a way to call or use live chat when I run into questions! Review collected by and hosted on G2.com.
What I enjoy best with PhotoShelter is their customer service. Anytime I have a question or need help with my account I can send an email and get an answer the same day. I really like the fact that the developers of the DAM are continuing to improve the customer experience, and I really enjoy the webinars they host to see how others are utilizing the service and to explain upcoming changes. Review collected by and hosted on G2.com.
One of the bigger downsides is the cost. It can be quite expensive to add any extra members to the Library staff (Editors or Taggers). Review collected by and hosted on G2.com.
I really like the ease of making sure photos and albums are organized. The search function with the AI helps too. Review collected by and hosted on G2.com.
Honestly, have not run into any issues that I can remember. Review collected by and hosted on G2.com.
Photoshelter is user-friendly and intuitive, users can easily navigate through it. the search capabilities are for me one of the best features. It is a good tool to collaborate on a daily basis with the team. Review collected by and hosted on G2.com.
The pricing needs to be adjusted to make it more affordable to small businesses Review collected by and hosted on G2.com.
