Perficient Reviews & Provider Details

Their initial audit and project (when they were Ameex) was solid - it was executed well, and they covered what I was expecting and went above and beyond. Their ongoing support afterwards was good to start, but fell apart as time went on. Review collected by and hosted on G2.com.

We used them for ongoing support from August 2021 - November 2022, until I raised concerns about communication speed. At that time, I was asked to double hours and that I would get better support from a dedicated team. Fast forward to Feb 2022, and we didn't see any improvement on my concerns and I couldn't get the time tracking I repeatedly asked for, as well as numerous issues with each code push.

With Perficient taking over as the new company after buying Ameex, things devolved quickly. Despite multiple conversations with my account manager, nothing changed, even after bumping up hours to have more dedicated resources. I was also told that some months were slow "due to the merger" which raised my concerns greatly about whether or not I was getting the hours I was paying for.

Towards the end, there was also what felt like a lot of gaslighting of my concerns, and outside of an initial project, I cannot recommend Perficient for ongoing support. I've asked multiple times to talk to my AM's direct manager, but have been prevented from doing so. At this point I'm disputing our most recent invoice. Review collected by and hosted on G2.com.