Perficient Reviews & Provider Details

Perficient's sales team and relationship managers were fantastic and we felt like they understood our needs. Review collected by and hosted on G2.com.

We had a very detailed plan captured in JIRA, however, the signed agreement didn't contain the level of detail that was in JIRA and anything that wasn't legally binding was omitted from the project. Leaving a lot of scope, including customer login ability as out of scope. Review collected by and hosted on G2.com.

Perficient provided Insite Commerce implementation consulting services. Review collected by and hosted on G2.com.

The leadership team was good to work with from the beginning. They wanted to make sure we formed a partnership & seemed to genuinely want to determine what the best implementation would be to meet our needs. They did a good job of keeping us from only thinking of how things have always worked & considering new possibilities. They have been flexible on setting up ongoing support contract needs, understanding we want to migrate away from full reliance on an external party. Review collected by and hosted on G2.com.

I worked with Perficient at Lowes corporate headquarters to create an employee-facing portal called the Integrated Workspace Environment (IWE). It was a pretty complex job - we had about 20 different systems that employees were logging in an out of on a daily basis to assist customers in the retail stores. IWE was designed to be a one-stop site, pulling in all information into one location. Review collected by and hosted on G2.com.

Perficient was great at taking work off Lowe's shoulders, and providing expertise that Lowe's lacked. Perficient also introduced Agile methodology to Lowes, which changed the way projects were run. They worked fast and efficiently, and when things weren't correct or there was a misunderstanding, Perficient worked with Lowe's to clear that up. Perficient was also able to see other areas within Lowes to help improve, which was a nice addon. Review collected by and hosted on G2.com.

Their initial audit and project (when they were Ameex) was solid - it was executed well, and they covered what I was expecting and went above and beyond. Their ongoing support afterwards was good to start, but fell apart as time went on. Review collected by and hosted on G2.com.

We used them for ongoing support from August 2021 - November 2022, until I raised concerns about communication speed. At that time, I was asked to double hours and that I would get better support from a dedicated team. Fast forward to Feb 2022, and we didn't see any improvement on my concerns and I couldn't get the time tracking I repeatedly asked for, as well as numerous issues with each code push.

With Perficient taking over as the new company after buying Ameex, things devolved quickly. Despite multiple conversations with my account manager, nothing changed, even after bumping up hours to have more dedicated resources. I was also told that some months were slow "due to the merger" which raised my concerns greatly about whether or not I was getting the hours I was paying for.

Towards the end, there was also what felt like a lot of gaslighting of my concerns, and outside of an initial project, I cannot recommend Perficient for ongoing support. I've asked multiple times to talk to my AM's direct manager, but have been prevented from doing so. At this point I'm disputing our most recent invoice. Review collected by and hosted on G2.com.