Perceptive Content Pros and Cons

I like the ease with which our customers can complete a document and have it linked directly to their account. This software also makes it very easy for me as a staff member to scan and link a document to a customer account if needed. Review collected by and hosted on G2.com.

If a front-line staff member does not scan a document into the system correctly that document can get lost in the system and not link correctly. This is user error though and not a computer glitch. Review collected by and hosted on G2.com.

It is simple to use and easy to tailor to your companies needs. Review collected by and hosted on G2.com.

There are differences between the web-based experience and app-based experience. Review collected by and hosted on G2.com.

I like that I was able to figure out how to use the product without a tutorial. It replaced our old system (can't recall the name) and is far superior. It uploads documents quickly and accurately. Review collected by and hosted on G2.com.

When a sheet gets hung up in the scanner and I retrieve it sometimes the app won't recognize that I've resolved the issue and I have to restart it to be able to move forward. Review collected by and hosted on G2.com.

ImageNow is an easy way to route documents through to other departments to quickly and efficiently complete a task. Review collected by and hosted on G2.com.

ImageNow can sometimes freezer up when trying to print a document, but I think that is an internal error. Review collected by and hosted on G2.com.

It works well with Peoplesoft and Blackbaud CRM Review collected by and hosted on G2.com.

The way the screen scraper works with Blackbaud CRM Review collected by and hosted on G2.com.

What I like best about ImageNow is the incredible amount of flexibility that it affords our organization. Due to the ease in which it allows us to develop customized workflows, I'm always confident that I can design and build a solution that meets the needs of practically any business challenge thrown at us.

In addition, it's abundantly clear that Perceptive / Lexmark truly understands the needs of modern day business by the plethora of options and configurations that it makes available. I truly feel that no matter how complicated a process may seem, it can be accommodated (and vastly improved) by the product. Review collected by and hosted on G2.com.

There are many intricate pieces that work in conjunction to form the ImageNow product and there are a number of services and options that are somewhat vague in their functionality. Context-sensitive help within the application would go a really long way in helping administrators understand all available functionality. Review collected by and hosted on G2.com.

This software is capable of handling content from a wide variety of sources - including Email, Document scans, and electronic forms. It's also capable of integrating into other software used at my work place such as JD Edwards and SAP. Review collected by and hosted on G2.com.

Setting up this software with other software I use was somewhat problematic and required the assistance of my IT department to be get it up and running correctly. I do not recommend this software for users who do not consider themselves technologically savvy if they plan to use it with other software. Review collected by and hosted on G2.com.

It provides end-to-end solution for data management and providing that data whenever needed in smart representable way, as if it is smart enough to know which data is to show when.

With this software it is easy to keep track of all micro data necessary for today's business management where micro management is not possible without this tool. Review collected by and hosted on G2.com.

Its data capturing and data retrieving speed is sometimes create a problem in case of big data management. Review collected by and hosted on G2.com.

What I like best is the amount of flexibility that it grants our organization. It allows us to develop customized workflows at ease-so I'm always confident that I can design and build a solution that meets the needs of any business challenge that presents itself. Review collected by and hosted on G2.com.

There are many intricate pieces that work in conjunction to form the ImageNow product and there are a number of services and options that are somewhat vague in their functionality. Context-sensitive help within the application would go a really long way in helping administrators understand all available functionality. Review collected by and hosted on G2.com.

It was very easy to integrate our EPIC System with Lexmark - ImageNow. The software and support was very helpful during these rough times and the staff was always available to assist. We had numerous scanners pointing to various points along the way (HIM Scan folders/ PB Scan folders, card scans, etc.) and it was just very easy to configure and optimize. Review collected by and hosted on G2.com.

occasionally, we would run into issues with the paths crossing (HIM going to PB and vice versa), however overall it was an easy fix. nothing really to dislike Review collected by and hosted on G2.com.