Pendula Pros and Cons

The best thing about Pendula is definetly their top notch customer service. Everytime we had a question or needed help our representative has been incredibely responsive and friendly. Although the Salesforce integration wasn’t straightforward, we had guidance through every step of the process. They made sure we were set up correctly and didn’t leave us hanging at any point, which made a potentially frustrating experience much more manageable.

Once everything was set up, Pendula proved to be a reliable and user-friendly platform. The messaging flows are straightforward, and they’ve made it much easier to keep our communications organized and consistent. Review collected by and hosted on G2.com.

While the Pendula is great overall, there are some areas for improvement. The integration with Salesforce, as mentioned, took some effort—it would be nice if that process could be smoother in the future.

Also, the messaging flows could use more advanced features, like a “loop” function to repeat certain actions. This would make automation much more powerful and flexible. Review collected by and hosted on G2.com.

I appreciate how easily Pendula integrates with our Salesforce platform, making it simple to execute and automate our marketing strategies based on client responses. The excellent customer success team has been crucial in helping our team learn and effectively utilise all of Pendula's features. Review collected by and hosted on G2.com.

I wish that I could do a trial of the flow and I wish that it had a built in character counter. Review collected by and hosted on G2.com.

As a systems administrator, I find Pendula’s seamless integration with Salesforce significantly enhances my ability to manage bulk messaging efficiently. The platform allows me to create flows similar to Salesforce reporting, which is incredibly useful. I can easily track the number of recipients and use flow triggers to schedule and activate various functionalities. These features streamline my operations and ensure consistent communication with both customers and staff. The user-friendly interface and robust automation capabilities make Pendula an indispensable tool in my daily workflow. I frequently use it as a System Administrator and train other usrers to use Pendula. I find Pendula’s seamless integration with Salesforce and user-friendly interface made the implementation process straightforward and well-supported. I have been in contact with Pendula various times to clarify some doubts and they have been really responsive and helpful rpoviding clear guidance whenever needed. Review collected by and hosted on G2.com.

One area for improvement is the ability to see the specific recipients of bulk messages. While I can check the number of recipients, it would be beneficial to have a feature that allows exporting a report of the recipients who will receive the message. This would help in identifying any discrepancies with Salesforce data and ensure more accurate communication Review collected by and hosted on G2.com.

Pendula is easy to use, customisable and opens up endless possibilities for communications across the employee and customer life cycles. The team at Pendula is extremely helpful and is always exploring ways to enhance the product based on customer feedback. Review collected by and hosted on G2.com.

There is an initial learning curve when first using the tool, however the Pendula team provide you with help each step of the way where required and there is an abundance of user guides and help options to guide you on correct use of the tool. Review collected by and hosted on G2.com.

Software/Platform is very reliable, but if something isn't quite right, you know you'll be backed and supported in a timely manner by quality people. Peace of mind is important. Review collected by and hosted on G2.com.

The UI has some shortcomings, but suggestions for improvements are always taken seriously and we can see changes are being made to improve the usability of the product. Review collected by and hosted on G2.com.

- Incredible service and support response

- API Integration with HubSpot

- Segmentation based on SMS responses

- Continuous product development and optimisation

- Easy to use with drag-and-drop functionality for SMS campaign pathways

- Quick process to set up and implement static campaigns Review collected by and hosted on G2.com.

- Currently only available to send SMS in Australia

- Limit to one mobile number per tenant (however I believe this is something they are roadmapping for the future) Review collected by and hosted on G2.com.

Their SMS Flow system is simply amazing: easy, highly customizable, and ready to connect to external platforms and CRMs. Support is always ready to jump into action quickly when we have any doubts. No issues with the app so far.

Our Implementation Consultant, Josh helped us on every step of our setup, taking the extra time to explain us every step, even so the app is quite simple to understand and configure. Review collected by and hosted on G2.com.

Honestly, it's been great since day one. I can't raise any complaint. Review collected by and hosted on G2.com.

The ease of creating flows via drag and drop functionality. Also the Pendula team flexibilty to make the tool work the way my business works (not working they way they need us too like some of their competitors). Review collected by and hosted on G2.com.

There is nothing that has been a problem to date. Review collected by and hosted on G2.com.

Pendula is simple to setup and integrate with Salesforce. Its simple and intuitive interface allows you to easy identify records and send out customised communications to your customers. You can easily setup conversation paths and push information from customers responses back to Salesforce. Review collected by and hosted on G2.com.

There are some small aspects of the GUI that need fixing such as remembering your filters as you navigate pages Review collected by and hosted on G2.com.

Pendula works great for managing bulk messages. It's easy to use, and the support team has always been responsive whenever I needed help. Automating and scheduling messages has made communication more consistent and saved me time. Review collected by and hosted on G2.com.

One area for improvement is the learning curve when first using the tool, though there’s plenty of help available to guide you through it. It would also be helpful to have a feature for viewing specific recipients of bulk messages Review collected by and hosted on G2.com.