Pendula Pros and Cons

The ability to seamlessly integrate with major platforms like Salesforce and automate workflows. It is user-friendly, and the 2-way SMS functionality has significantly boosted our customer engagement. Review collected by and hosted on G2.com.

I am only speaking for the current pilot version my company is using: It would be more convenient if live flows could be edited or updated directly, instead of needing to pause them. Review collected by and hosted on G2.com.

The way in which you can orchestrate a customer journey through the platform, calling in data from all manner of sources and systems, and manage multiple customer touch points with ease Review collected by and hosted on G2.com.

There could be more done to really make the platform on-brand; so better theming or skinning of the product (but this is by no means a deal breaker) Review collected by and hosted on G2.com.

The people, their staff know their product and provide timely resolutions to any issues we encounter. Review collected by and hosted on G2.com.

There isn't alot, at this point it would be the activity reporting which is already on the roadmap. Review collected by and hosted on G2.com.

- The simplicity around building flows

- Having so many different data suites

- Platform is always making updates and upgrades for better use Review collected by and hosted on G2.com.

There is nothing I dislike about Pendula. Review collected by and hosted on G2.com.

Can be integrated with Salesforce

Send bulk SMS/Emails to Clients

Can be scheduled

Can be triggered based on responses Review collected by and hosted on G2.com.

Unable to control active experience, such as stop/cancel

All users have a same mobile number which is difficult to track 1:1 SMS responses Review collected by and hosted on G2.com.

The automated setup system helps beginner coders create messaging systems easily. Review collected by and hosted on G2.com.

There's nothing I can think of to comment on that I dislike at the moment. Review collected by and hosted on G2.com.

It was very easy to implement the solution for our company. There was no need to look for tech specialists. It is also good to give our clients the full attention of a real human being over a chatbot Review collected by and hosted on G2.com.

It has been a struggle to manage break times when the team is off to lunch. We are trying to figure out the best way around this but so far it has been really unmanageable Review collected by and hosted on G2.com.

I like the applications flexibility. It can do multiple things at the same time. And all of this is customisable. We can design a lot of workflows and messaging systems as per our requirements Review collected by and hosted on G2.com.

The application has a too many of options to work with. At times this acts as a downside to the application. Also the application enhancements, i do not see one too many enhancements being applied to this Review collected by and hosted on G2.com.

The user interface was very simple and required very little training. The company has simplified the process. Review collected by and hosted on G2.com.

The cost is an added expense. It's a great tool when used efficiently. Review collected by and hosted on G2.com.

The product's journey builder is very easy to use, and very comprehensive. We found the companies customer care and enablement outstanding. As a salesforce user, we found that Pendula took the time to understand our set-up, along with our business, and was, therefore, able to provide us with meaningful advice on campaigns that did lead t very meaningful results. Review collected by and hosted on G2.com.

Some of the list pages are annoying. Having said that, the team have been very responsive and continuously improving those pages. I am clutching at straws here. Most problem areas and there are not many, are improved promptly. Review collected by and hosted on G2.com.