Pega Platform Pros and Cons

Pega Marketing is a customer engagement platform that helps businesses maximize the value of every customer. Pega Marketing breaks down the barriers that separate marketing, sales, and service teams with a single solution that’s easy to implement, simple to use, and flexible to grow. It helps drive customers down our business sales funnel so we can nurture them through purchase, beyond loyalty programs, and on to recommend others. Review collected by and hosted on G2.com.

It is good marketing software for business. No issue was faced in using Pega Marketing for our company. Review collected by and hosted on G2.com.

It has easy to use tools and low code development environment which makes it very easy way of developing an application.

The upcoming requirements can simply be developed easily and a well developed product can be delivered to the customer in no time. Review collected by and hosted on G2.com.

The pega platform as a whole is competing with the popular used tool like Salesforce which is very popular among the industry people.

Also occasionally documentation issues were faced by our team while developing an application in the new version.

Few functionalities were not fully supported than the previous versions. Review collected by and hosted on G2.com.

1. Customer Support.

2. The Clipboard where all the customer information can be seen.

3. The Navigator tool which shows the flows or path followed to reach a certain end status. Review collected by and hosted on G2.com.

1. The application developed using Pega was slow though it improved after the version upgrade.

2. Difficult to implement Pega in the Agile model.

3. Application needs a significant amount of CPU power to run meaning higher ROM & RAM which increases cost. Review collected by and hosted on G2.com.

It was easy to understand and use the conversational analysis tools. Review collected by and hosted on G2.com.

I had trouble connecting my favorite systems to Qurious. Review collected by and hosted on G2.com.

Nowadays Pega is promoting low-code development through App Studio, which helps citizen and professional developers to create an application quickly. Constantly Pega has been implementing new technologies to become a more strong BPM tool in the market. Pega has come with new concept like DX API, Cosmos in the newer version of the Pega 8.x. There are few other rules which increase the performance and productivity of our development like Data Flow, Job Scheduler and Queue Processor and so on.

The best feature of the Pega is Case Management which helps business users, citizen and professional developers to capture a high-level requirement and work together to create a case life cycle. They can create an application in a short span of time and can progress the development through agile methodolgy.

The best thing Pega has introduced a Component and Component application after Pega 7.2. It helps to use as a plug and play application (built on application concept) in one or more applications based on the business requirements & specialization. Review collected by and hosted on G2.com.

Course contents are very lengthy. They should explain course content in details with the help of images and videos. Review collected by and hosted on G2.com.

Pega Claims Management is best solution to manage claims if you have any problem in managing the claims. Its benefits are high and maintenance cost is low. Its very easy to use and very Efficient. Accesibility and scalabilty is great for management of claims. I will recommend you to use this if you want to do quick work. Its very useful for Insurance Sector. In this we can easily integrate the things. Review collected by and hosted on G2.com.

Your team should be Pega Certified. We need to take help from others for deployment as some things are OOTB.

You must have someone from Pega Team to help you to develop the solution. Review collected by and hosted on G2.com.

It promotes reusability i.e. you need not configure things from scratch.

Pega is a low code app builder that allows you to design and deploy applications faster than traditional approaches; you need not be a coding expert, but you can still use this platform. I love it because of its time efficiency, easy customer dealing, and business process management. Report management provided by the Pega platform is one of its best features.

Using Pega helps you automate the work that ultimately leads to better functioning and efficiency of the application. As it provides faster development, the organization saves time and has a good share of profit. Review collected by and hosted on G2.com.

There is nothing to dislike about the Pega platform; it gives you a chance to explore endless possibilities. Still, sometimes you may encounter low response time from the cloud, which can take

more time to configure the requirements which may cause error or conflicts in the functioning of the application.One of the major dislike was that it does not provide integration capability like its competitors.As it is a costly tool so small scale companies cannot use it. Review collected by and hosted on G2.com.

It's a low code platform and easy to use to develop the application in the minimum time period. Review collected by and hosted on G2.com.

It is a little expensive compared to other tool Review collected by and hosted on G2.com.

Pega claim management is a easy tool to work on tickets, while working on claims it gives detailed information in a comfortable interface. Very user friendly tool to complete the day to day task. Review collected by and hosted on G2.com.

Little hindrance while opening multiple tickets, however they continuously working on the updates to fix the little bugs. Also we can open only minimal number of tickets at a time. Review collected by and hosted on G2.com.

Amazing software. In little time we can build complex business solutions. Same solutions we can then move to Chatbot, etc. It is equipped with AI & other latest technologies. Review collected by and hosted on G2.com.

PEGA support is very poor. Whenever we get stuck in development phase solution is awaited for many weeks from Pega team. Certification cost is vey high. Also currently it's difficult to get a PEGA developer. Review collected by and hosted on G2.com.