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Pega Platform Reviews & Product Details

Verified User in Financial Services
EF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pega Platform?

Out of the box features of case flows, reporting, sla, openspan bot, integrations with most of the cloud applications like DocuSign, AWS services etc ..

One click mobile app conversion. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Lack of good ui, customisation is an issue, cost and producing is on thehigher side .

Pega support is not that refined. Review collected by and hosted on G2.com.

Recommendations to others considering Pega Platform:

Can solve a lot of use cases for business....but need diligence in deciding where to use it. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Automations of manual work

Building automation suites including portals hosted on pega.

Mobile apps for the desktop applications etc .. Review collected by and hosted on G2.com.

Pega Platform Overview

What is Pega Platform?

Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow. Experience the simplicity and power of the Pega Platform today: https://www.pega.com/platform-guided-tour

Pega Platform Details
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Product Description

Pega is the only industry-leading platform that allows you to build scalable, enterprise-grade CRM, Digital Process Automation, BPM, Case Management, and AI apps, all on one unified platform.


Seller Details
Year Founded
1983
HQ Location
Cambridge, MA
Twitter
@pega
45,961 Twitter followers
LinkedIn® Page
www.linkedin.com
5,520 employees on LinkedIn®
Ownership
NASDAQ:PEGA
Phone
+1 (617) 374 9600
Total Revenue (USD mm)
$1,017

Alexis D.
AD
Overview Provided by:
Connecting brands and people through social media

Recent Pega Platform Reviews

Crysthel Jane S.
CS
Crysthel Jane S.Enterprise (> 1000 emp.)
4.0 out of 5
""Navigating the Pega Platform: A User's Comprehensive Review""
I find it incredibly versatile and user-friendly, it offers powerful tools for streamlining processes and enhancing productivity. Hence, this can a...
Adarsh M.
AM
Adarsh M.Enterprise (> 1000 emp.)
5.0 out of 5
"Pega Platform Review"
Compared to other softwares available in the market pega is a low code platform which i like the most
RJ
Ruthvik J.Mid-Market (51-1000 emp.)
3.5 out of 5
"Good RPA Tool"
We have been using Pega platform to help automate the finance operations and reduce the time-consuming manual activities and processes. We found it...
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Pega Platform Media

Pega Platform Demo - App Studio Overview Page
Build apps faster for today and more effectively for the future with App Studio: the low-code solution that addresses the full scope of enterprise application needs.
Pega Platform Demo - Case Designer
Case Designer is a tool that visually models stages, steps, and processes for all case types in your application. Use it to design staged-based case types, build user forms, and seamlessly integrate with other rules in your application.
Pega Platform Demo - Pega App Factory
Pega App Factory brings business and IT together in support of the company-wide deployment of low code. With this comprehensive program management toolkit, business and IT leaders have the visibility they need to ensure every app is built with the quality and consistency of a fine-tuned assembly ...
Answer a few questions to help the Pega Platform community
Have you used Pega Platform before?
Yes

Video Reviews

270 out of 271 Total Reviews for Pega Platform

4.2 out of 5
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270 out of 271 Total Reviews for Pega Platform
4.2 out of 5
270 out of 271 Total Reviews for Pega Platform
4.2 out of 5

Pega Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Pega PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Crysthel Jane S.
CS
Junior Software Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Pega Platform?

I find it incredibly versatile and user-friendly, it offers powerful tools for streamlining processes and enhancing productivity. Hence, this can also be used by non programming people as it is easier to learn rather than using tradional programming in building applications. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

But on the other side, I've noticed that the learning curve for some of the more advanced features, will take time to master. Also there is a limitation in terms of documentation. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

It automates task efficiently which added to enhance customer engagement that benefits the user for easier and improve decision making. Review collected by and hosted on G2.com.

Adarsh M.
AM
Senior Software Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
(Original )Information
What do you like best about Pega Platform?

Compared to other softwares available in the market pega is a low code platform which i like the most Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

It is very difficult to change the code if there is any issue persists Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Mainly pega solves the problem of writing the code as everything is no code here i.e., no code to be registered, and ui type of fields need to be fragged, and dropped code work will be taken care of by Pega itself, and it is saving time of the developer by not writing the 100's of lines of code Review collected by and hosted on G2.com.

Presh  M.
PM
Instructor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Pega Platform?

The software can be learnt even by business leaders and participate in the development process.

Pega has made everything accessible from the App Studio to minimize code writing and build as it is in the real world using drag and drop design visual design methodology. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Pega does have a plan to onboard clients beyond top 500 Fortune companies. However, currently Pega is only viable for top 500 companies.

My dislikes are :-

1) Too focused on BPM and neglecting CRM

2) Steep cost which means adoption is low

3) Learning curve for implementation of complex requirements

4) Low Count of Lead System Architects

5) Hard to learn and upskill beyond basics due to lack of content on internet Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Pega is the Go To Platform if there is a relatively complex business process and need to be modelled in minimum amount of time. Pega also provides consultancy services through their dedicated Consulting team.

Lately, they have integrated Generative AI into 8.8 version which is going to be very useful in adhering to the best practices in the Pega World. Review collected by and hosted on G2.com.

Anudeep N.
AN
Software Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Pega Platform?

Its a low code platform where all the required fields or properties comes with pre coded which helps to build applications faster. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

The integration to other environments and the resources to learn pega at outside market place is less compared to other technologies Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

We have a project where the physical data need to be converted to digital as a part of digitialzation and we have using pega for the digitialzation process Review collected by and hosted on G2.com.

RJ
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Pega Platform?

We have been using Pega platform to help automate the finance operations and reduce the time-consuming manual activities and processes. We found it easy to monitor the RPA execution and the consolidated data reports that it presents gives clear insights. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Pega's filtering capabilities on custom dashboards is very limited, the custom search results can be improved. It is also a bit complex to setup. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

It has benefitted us by automating our transactional, redundant tasks and cutting down our manual activities. The setup of workflows and monitoring has become easier to say the least. Review collected by and hosted on G2.com.

AS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pega Platform?

Kind of low code plateform for developing the business process workflow and capturing the complex business process flow. A good platform for application developement and it has interactive visual builder and drag and drop feature. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Without proper traing it is bit difficult to understand for SME's and customer support is bit slow. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Streamling business process management, operational efficiency and improves business process outcomes. Review collected by and hosted on G2.com.

Anup Singh R.
AR
Senior Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Pega Platform?

Pega Platform is a low-code platform that allows users to develop and deploy applications quickly and efficiently. Pega Platform is designed to scale to meet the needs of large enterprises with complex business processes. It can handle high volumes of data and transactions while maintaining performance and reliability. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Pega Platform can be expensive, particularly for small and mid-sized businesses. The licensing fees, implementation costs, and ongoing maintenance costs can add up quickly, making it difficult for some organizations to justify the investment. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Pega Platform allows businesses to streamline and optimize their business processes, improving productivity and reducing costs. It provides a unified platform for managing workflows, data, and applications, enabling organizations to work more efficiently. Review collected by and hosted on G2.com.

Mahendra B.
MB
Associate Software Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Pega Platform?

The best thing about pega platform is it is beneficial to all level of developers from juniors to senior engineers. With right set of application knowledge one can easily develop full stack application with very minimal code and that too very quickly. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

There are some disadvantages like cost of the product and even we don't have a extensive developer community to find any specific answers and tutorials. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

If u just have an overall application knowledge you can easily develop full stack application with very minimal code. It even have automated processes for ci/cd deployment which saves developers a lot of time. Review collected by and hosted on G2.com.

Suneel T.
ST
OpenText Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Pega Platform?

Pega platform is a low code platform where it is used to develop business requirements very easily and we can easily connect with multiple applications. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Application support is not up to date with current phase. Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

Traditional coding is some what difficult and pega has solved that by making low code i.e no code writing Review collected by and hosted on G2.com.

Verified User in Banking
AB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Pega Platform?

Being helpful for handling business cases for different industries, and involve the actors with smooth journey for the case lifecycle. Review collected by and hosted on G2.com.

What do you dislike about Pega Platform?

Nothing major but human brain is most intelligent due to which we feel free things are missed out like simplifying few integrations Review collected by and hosted on G2.com.

What problems is Pega Platform solving and how is that benefiting you?

It is an BPM tool, so eventually solves all problems faced related to it. Review collected by and hosted on G2.com.