The functionality of the tool met all our needs that other tools do not. It has a simple to use interface for set up, flexibility to prepopulate and default values when creating jira issues, provides for individual user authentication into Jira if needed (or a single named integration user) and provides a great user interface for creating, finding/associating, and viewing Jira information. The reporting capabilities are also better than other connectors as the Jira data is copied into custom objects in Salesforce, giving the ability to report on Jira issues just like any other salesforce data. Review collected by and hosted on G2.com.
Would be great if we could use SSO to Jira to authenticate, but not the end of the world that we can't Review collected by and hosted on G2.com.
36 out of 37 Total Reviews for Peeklogic Connector: Salesforce & Jira | NetSuite | Azure DevOps
Overall Review Sentiment for Peeklogic Connector: Salesforce & Jira | NetSuite | Azure DevOps
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This tool has saved my customer success and product teams a ton of time over the last few months. Being able to seamlessly connect JIRA and Salesforce together and the automation that allows our Salesforce custom object to create JIRA tickets has been a game changer for us! Review collected by and hosted on G2.com.
Nothing that I dislike, but with how quickly Salesforce deploys changes, not of the how to videos are up to date with the newest UI. We had to poke around a bit to find the right screens to complete our integration. The app is fantastic! Review collected by and hosted on G2.com.
The integration is super intuitive, and it automates Account/Contact/Product/Opprtunity data syncing between both platforms, which saves a ton of time and money comparing to other solutions on the market (like, 3rd party ETL tools). It makes managing sales orders, invoices, and customer data much more efficient, so everything stays in sync without extra efforts. It works in almost real time. It supports backward sync what is crucial for us. Review collected by and hosted on G2.com.
Honestly, there's nothing I dislike so far! Review collected by and hosted on G2.com.
Using this app, we can create Jira issues from Salesforce Opportunities and check the status updates of the created Jira issues in Salesforce almost in real-time. This allows us to integrate tasks that require technical support for Salesforce Opportunities.
We have established and started using a more detailed workflow process through this app as follows:
1. We can immediately create Jira issues from Salesforce Opportunities, allowing us to escalate any technical support needs right away.
2. To facilitate this feature, we easily resolved it by creating a Formula Object in Salesforce to ensure the field formats match with those in Jira.
3. The fields in Jira are instantly synchronized through the Peeklogic Jira Connector, making it easy to connect with Salesforce Objects.
4. When creating a Jira issue, we manually map each field and add read-only settings to ensure that the information synchronizes with Salesforce Opportunity data. We also configured fields that can be filled out by the requester.
5. When the Salesforce Opportunity information is updated, we can automatically synchronize the information with the created issue using Salesforce Flow and the Peeklogic Jira Connector APEX available in Flow.
6. We can now view Jira information from the corresponding Opportunity almost in real-time. Review collected by and hosted on G2.com.
So far, there is nothing I dislike. just good Review collected by and hosted on G2.com.
The best part of this tool is how flexible it is. You can create Jira issues on the salesforce side manually via a form that you customize according to your object configuration. Or you can set issues up to be automatically created when certain conditions occur. The peeklogic team is really responsive and super helpful when it comes to answering all of our questions. But it's an all around great tool so we don't need a ton of assistance. Review collected by and hosted on G2.com.
Nothing at the moment. Maybe more engaging tutorial content for how to use the many different features. It would help to have video content in this regard. Review collected by and hosted on G2.com.
Easy to set up and use. Great support from the team! Review collected by and hosted on G2.com.
If you have multiple Jira instances you want to connect to the same Salesforce instance, it requires an additional managed package installed. Review collected by and hosted on G2.com.
Peeklogic have exceptional support team. Whenever we've encountered an issue or had a question, their support team has been incredibly responsive and helpful. They consistently provide quick answers and effective solutions, ensuring that our operations run smoothly without interruption.
Peeklogic's team is highly receptive to implementing new requests. They take our feedback seriously and added features that meet our specific needs. Their commitment to customer satisfaction is truly impressive.
it's easy to configure from an admin side, making setup and ongoing management an easy task. Review collected by and hosted on G2.com.
Please provide two way syncing option in free version Review collected by and hosted on G2.com.
We installed Peeklogic JIRA Connector in our JIRA instance and it works as expected. We are able to link SF cases to JIRA tickets, and our JIRA users (developers mainly) can have an overview of the SF cases linked to their tickets (user stories, bugs for example).
Peeklogic is also very helpful in the onboarding, and help to configure flows and automations involving both JIRA and Salesforce.
I recommend! Review collected by and hosted on G2.com.
Not easy to use at first sight.
Administration is quite heavy (actions of duplication could help, or even better allow to apply a configuration to multiple objects). Review collected by and hosted on G2.com.
Peeklogic is easy to install, there on-boarding process is very smooth without any issues. I must say one of the best support team with good technical team Review collected by and hosted on G2.com.
User Interface Configuration is little overwhelming Review collected by and hosted on G2.com.
The quick support they have, they're always available to help us Review collected by and hosted on G2.com.
Maybe I would improve the developer's documentation. Review collected by and hosted on G2.com.
- Easy to install
- Great customer service and support team
- Good interface in Salesforce Service Cloud! Review collected by and hosted on G2.com.
- Nothing, does what it promises
- Took a bit of time to get payment agreed, but not really a fault on Peeklogic Review collected by and hosted on G2.com.
