--- title: parcelLab Reviews meta_title: 'parcelLab Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 273 reviews by the users' company size, role or industry to find out how parcelLab works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 273 scale: '5' date_modified: '2026-07-09' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # parcelLab Reviews **Vendor:** parcelLab **Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking) **Average Rating:** 4.6/5.0 **Total Reviews:** 273 ## About parcelLab parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience. ## parcelLab Pros & Cons **What users like:** - Users appreciate the **ease of use** of parcelLab, finding the return process straightforward and well-organized. (54 reviews) - Users appreciate the **real-time tracking efficiency** of parcelLab, enhancing satisfaction and streamlining the post-purchase process. (43 reviews) - Users appreciate the **real-time tracking updates** from parcelLab, enhancing transparency and customer satisfaction post-purchase. (40 reviews) - Users value the **streamlined communication** of parcelLab, enhancing organization and keeping customers well-informed effortlessly. (36 reviews) - Users appreciate the **real-time, detailed tracking updates** from parcelLab, enhancing transparency and customer satisfaction. (35 reviews) - Customer Support (23 reviews) - Helpful (21 reviews) - Communication (20 reviews) - Communication Efficiency (19 reviews) - Real-time Updates (19 reviews) **What users dislike:** - Users express frustration over **tracking issues** , including limited information on older orders and frequent logouts. (18 reviews) - Users note the **limited functionality** for advanced features, impacting personalization and analytics in their communication efforts. (13 reviews) - Users desire more **advanced personalization and analytics features** in parcelLab for better optimization and communication. (13 reviews) - Users note **limited customization options** in parcelLab, often needing assistance for deeper personalization and advanced features. (11 reviews) - Users find the **complexity** of parcelLab challenging, as navigating features and customization often requires assistance. (8 reviews) - Users find the **UX improvement lacking** , expressing frustration over editability, tracking, and inconsistent interfaces. (8 reviews) - Complex Implementation (7 reviews) - Difficult Learning Process (6 reviews) - Difficult Settings Management (6 reviews) - Users experience **integration issues** with parcelLab, facing slow support and limited local assistance during implementation. (6 reviews) ## parcelLab Reviews ### 1. Parcel Lab: very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2026 **What do you like best about parcelLab?** the ease of use of the parcel lab system **What do you dislike about parcelLab?** that you cannot control all the statuses **What problems is parcelLab solving and how is that benefiting you?** we manage to monitor the orders ### 2. Easy Way to Check Many Different Sources **Rating:** 4.5/5.0 stars **Reviewed by:** Rui M. | Backoffice, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about parcelLab?** Easy to check many different sources tracking orders **What do you dislike about parcelLab?** sometimes page get stuck and even reloading, needs to sign in again **What problems is parcelLab solving and how is that benefiting you?** tracking orders **Official Response from Julia Henry:** > Hi Rui, Thank you for the review! 😊 We’re glad to hear that parcelLab makes it easy to check tracking information from many different sources. Bringing together tracking data from multiple carriers and systems into one place is exactly what parcelLab is designed for, helping teams quickly track orders without switching between different websites. Thank you as well for mentioning your experience with page refresh and login. Platform stability and security are important to us, and we continuously work on improving performance so tracking information and order details remain easy to access throughout the day. It’s great to know that parcelLab helps you track orders more efficiently. Providing centralized order tracking and clear shipment information is exactly how parcelLab supports teams in managing the post-purchase experience. 😊 Thanks again and kind regards, Julia ### 3. The usefulness of Parcellab **Rating:** 5.0/5.0 stars **Reviewed by:** hashim a. | client executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about parcelLab?** Being able to find the right information to do my job and how reliable it is. **What do you dislike about parcelLab?** It would sometimes crash when I need to change the clients email address. **What problems is parcelLab solving and how is that benefiting you?** Changing the clients information when they have already placed the order and being able to find out if the client has opened the email or not. **Official Response from Julia Henry:** > Hi Hashim, Thank you for your review! 😊 We’re glad to hear that parcelLab helps you find the right information to do your job and that you find the platform reliable. Having quick access to accurate order and customer information is an important part of managing the post-purchase experience for support teams. Thank you for mentioning the issue you experienced in the past. We’ve continued to improve stability around updating customer details, including changing a client’s email address, to keep these workflows smooth and reliable. It’s great to know that parcelLab supports updating client information after an order is placed and gives visibility into whether a client has opened an email. Helping support teams manage customer information and communication clearly throughout the post-purchase experience is exactly what we aim to deliver. Thank you again and kind regards, Julia ### 4. its pretty easy and practical **Rating:** 4.5/5.0 stars **Reviewed by:** Walid T. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about parcelLab?** I like how it could be proactive in communication and reduced service inquiries **What do you dislike about parcelLab?** Actually i haven't faced any issues while using it. **What problems is parcelLab solving and how is that benefiting you?** i like how it tracks the order of the customer and be clear and responsive about it **Official Response from Julia Henry:** > Hi Walid, Thank you for the review! 😊 We’re glad to hear that parcelLab feels easy and practical to use, and that proactive communication is helping reduce service inquiries. Keeping customers clearly informed about their order tracking with proactive updates is an important part of a good post-purchase experience. It’s great to know that clear, responsive order tracking is benefiting both you and your customers. Helping customer service teams and shoppers track orders easily while improving communication and reducing support requests is exactly what we aim to deliver. Thanks for sharing your experience with parcelLab! Kind regards, Julia ### 5. no shipment calls more sales calls **Rating:** 5.0/5.0 stars **Reviewed by:** Zach K. | customer support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about parcelLab?** Very good parcel tracking site, which is good for customer. **What do you dislike about parcelLab?** Sometimes it should be more self-explanatory, but all in all it is not bad. **What problems is parcelLab solving and how is that benefiting you?** Almost no shipment related calls more times for sales and technical services **Official Response from Julia Henry:** > Hi Zach, Thank you for your review! 😊 We’re happy to hear that parcelLab provides a very good order tracking page for your company and that the order tracking experience is beneficial for your customers. Clear order/package tracking is important in the post-purchase experience and helps customers stay informed about their orders. We appreciate your feedback about making things more self-explanatory, and we’ll keep that in mind as we continue improving usability. It’s great to know that better package tracking for your customers has led to almost no "Where is my order?" calls, giving your team more time to focus on sales and technical services. That’s exactly the kind of impact we aim to deliver through a strong post-purchase experience. Kind regards, Julia ### 6. User-Friendly and Invaluable for the Long Term **Rating:** 5.0/5.0 stars **Reviewed by:** Hany E. | Customer service consultant, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about parcelLab?** Being User-Friendly and very useful on the long term. **What do you dislike about parcelLab?** nothing at the moment to be honest, it is all good **What problems is parcelLab solving and how is that benefiting you?** it makes the tracking soo easy if compared with any other tool **Official Response from Julia Henry:** > Hi Hany, Thank you for the great review! 😊 We’re happy to hear that you find parcelLab user-friendly and valuable for the long term. Making tracking easy and intuitive is a key part of improving the post-purchase experience, so it’s great to know parcelLab stands out compared to other providers. It’s especially rewarding to hear that easy tracking is making a real difference for you over time. Thanks again for your trust in parcelLab. We’re glad to support you with simple, reliable tracking as part of a strong post-purchase experience. Thanks again and kind regards, Julia ### 7. User-Friendly Platform with Branded Tracking, Real-Time Updates & Returns Portal **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about parcelLab?** user-friendly platform, the platform excels at turning tracking updates into branded, engaging experiences, offering real-time updates and a comprehensive returns portal **What do you dislike about parcelLab?** limited customization but other than that it is good **What problems is parcelLab solving and how is that benefiting you?** solves critical post-purchase challenges for the e-commerce businesse **Official Response from Julia Henry:** > Hi, Thank you for the review and for sharing your experience! 😊 We’re glad to hear that you find parcelLab to be a user-friendly platform that turns tracking updates into branded, engaging experiences. Providing real-time updates, clear tracking information, and a comprehensive returns portal is central to delivering a strong post-purchase experience for e-commerce businesses. We appreciate your feedback on customization. parcelLab is built to support a wide range of branding, messaging, and workflow customization options, and many teams use it to tailor tracking updates and returns experiences to their specific needs. Our team is always happy to help explore additional customization possibilities. It’s great to know that parcelLab is helping solve critical post-purchase challenges by improving communication, returns, and tracking. Supporting e-commerce businesses with a reliable, flexible post-purchase experience is exactly what we aim to deliver. Thanks again and kind regards, Julia ### 8. It is friendly and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Karolina R. | customer services representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about parcelLab?** It is easy to navigate and find the information It helps brands stay in touch with customers throughout the delivery journey, offering proactive updates and tracking info. This reduces customer frustration and helps brands manage expectations. Real-time tracking updates ensure that customers are always in the loop, which helps to reduce customer service inquiries about the status of their orders. **What do you dislike about parcelLab?** While the platform is very powerful, users sometimes mention they’d like more self-service options rather than relying on parcelLab support for certain customizations. **What problems is parcelLab solving and how is that benefiting you?** It automates and personalizes post-purchase communication, keeping customers updated with real-time delivery status, delays, and any potential issues. Benefit: This proactive communication builds trust, reduces customer anxiety, and often leads to fewer customer service inquiries, as customers feel more informed and in control of the process. ### 9. Very good experiece with parcel lab, very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Julio F. | Customer service agent, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about parcelLab?** It is easy to find what you are looking for and it works smoothly **What do you dislike about parcelLab?** Sometimes it takes a minute to load the website **What problems is parcelLab solving and how is that benefiting you?** It provides specific information about the tracking and status of the parcels **Official Response from Julia Henry:** > Hi Julio, Thank you for the great review! 😊 We’re happy to hear that parcelLab is very user friendly, works smoothly, and makes it easy to find exactly what you’re looking for. Clear navigation and reliable performance are key in supporting a strong post-purchase experience. Thanks for sharing your note on load time. We’re continuously optimizing performance to ensure tracking and order information is available as quickly as possible. It’s great to know that you appreciate specific information about tracking and package status. Delivering clear tracking details and package status updates is exactly how we help support teams and customers stay informed throughout the post-purchase experience. Thank you again! Kind regards, Julia ### 10. Tracking Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about parcelLab?** ParcelLab is one of the most important tools used by our CS agents. The automatic notifications keep helping in reducing the amount of contacts received, especially the possibility of resending and changing the email in case the customer made a previous typo. **What do you dislike about parcelLab?** No downsides, the only thing would be the current timeout being too little. **What problems is parcelLab solving and how is that benefiting you?** Up to date notifications for customers. This has lowered the tracking related queries received by our CS agents. ### 11. Easy Way to Check Delivery Details **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about parcelLab?** To check any details about any deliveries **What do you dislike about parcelLab?** maybe the design can be better and more dynamic **What problems is parcelLab solving and how is that benefiting you?** Check everything about shipment **Official Response from Julia Henry:** > Hi there, Thank you for taking the time to share your experience with parcelLab. We are glad to hear the platform makes it straightforward to track delivery details and stay on top of your shipments — that is exactly what we set out to build. Your point about the design is well taken. Making the interface more dynamic and visually engaging is something our product team actively thinks about, and feedback like yours helps us prioritize the right improvements. We appreciate you being part of the parcelLab community and look forward to earning an even better experience for you. Kind regards, Julia ### 12. Adaptable, great and fast service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about parcelLab?** There was no feature for which the development team could not find a solution. Integration in the front end is incredibly simple, but still highly customisable. Data on deliveries and returns in the backend is useful and offers great BI insights. Our customer support team greatly appreciates the ability to view the progress of an order directly in PL in a kind of feed and regularly (on a daily bases) uses the option of subsequently extracting labels for returns. The work has become much easier at this point. **What do you dislike about parcelLab?** Sometimes you have to click your way through the menus to get where you want to go. The filters could work a little more intuitively. For example, you have to select a filter and then activate it in a second step by clicking on a slider. **What problems is parcelLab solving and how is that benefiting you?** - easy to admister and set up returns portal for lots of channels including returns label generation - out of the box customer communication for different carriers - source of information for customer support - BI ### 13. Really supportive team that have a wonderfully simple tool **Rating:** 5.0/5.0 stars **Reviewed by:** Steve E. | Senior IT Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about parcelLab?** It's not over-engineered. They've taken what a business truly needs and have created that. There is little in the way of configuration from a front end approach and it's surprisingly refreshing. That way you get what is important not what you think you want. Don't get me wrong, they still have the ability to support some edge case reporting requirements and will take feedback on board. The implementation was seamless and very straight forward. Initially our CSR and logistics team weren't keen on managing yet another system to cater for logistics and customer content. Until they had a demo. And PL, even though the implementation was complete, still supported onboarding of our staff with training and further training if required. **What do you dislike about parcelLab?** We are probably quite a bit different from their normal customers, and while it was still our fault in how we migrated data over prior to go live, a more formal implementation plan may have been helpful. I am probably being overly critical though. It was raised, we ignored and we had to scramble for 2 days to meet our deadline. ParcelLab still supported us through that integration piece. and we hit the goal. **What problems is parcelLab solving and how is that benefiting you?** A single source of managing customer comms from carriers, specifically for WISMO. Also analytics around days to me promise. ### 14. Workload reduced with this tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Arturo Adrian L. | First line bilingual chat and phone agent., Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about parcelLab?** When i first came in almost 6 months ago my parcel lab was not working, whenever we got it active, it made my job simpler, as i can look at more deeply into tracking informations, communications sent to customers, etc. I would love to be able to leave notes for the carriers i dont know if that could be possible from parcel lab. **What do you dislike about parcelLab?** Sometimes not working, my access gets denied every now and then, and i do depend a lot on parcelab to report missing parcels. **What problems is parcelLab solving and how is that benefiting you?** Whenever a package is states as delivered, we can claim it so carrier can review, that helps us if the package is not supposed to be delivered anymore they can resend that back to our warehouse. We can also resend notifications to different emails from the customers, providing more accurate information about the tracking. ### 15. Good tracker for packages **Rating:** 5.0/5.0 stars **Reviewed by:** Angeles S. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about parcelLab?** It's easy to navigate and understand, it makes really easy to check all the information about the parcel we are investigating. It allows to resend important emails to the customer and also to change the detail of the email address if there's a typo. I have to use almost always, in every interaction I have. **What do you dislike about parcelLab?** The claim for missing items doesn't allow to choose exactly which item is missing. Unclear information regarding post-action follow-up, although it might be more an internal issue. Not possible to change the appearance of the system to a dark mode, not all options available (forbidden disclaimer) **What problems is parcelLab solving and how is that benefiting you?** Resending email notification, check the details of the parcel (weight), claim of lost packages so the company can claim the refund for those. It helps to get a better view of the tracking ### 16. Excellent for Delivery Purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about parcelLab?** This program is really great for delivery purposes. **What do you dislike about parcelLab?** I appreciate everything about parcellab. The ease of implementation is especially noteworthy. **What problems is parcelLab solving and how is that benefiting you?** There are no issues with parcellab, but I believe the program could still be improved. **Official Response from Julia Henry:** > Thank you for your review! 😊 We’re glad to hear that parcelLab works really well for you and that the ease of implementation stood out. Making the post-purchase experience better is very important to us. We also appreciate your openness about future improvements. We’re always working to evolve parcelLab and enhance the post-purchase experience even further, so feedback like this helps us continue improving. Thanks again for sharing your thoughts and for using parcelLab! Kind regards, Julia ### 17. Administrative user **Rating:** 5.0/5.0 stars **Reviewed by:** Nayera M. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about parcelLab?** I find it easy, fast, and convenient to use swift customer support and great integration with our other systems. **What do you dislike about parcelLab?** Nothing that I faced so far considered a dislike. **What problems is parcelLab solving and how is that benefiting you?** Easy to track the returned shipments and issue refunds **Official Response from Julia Henry:** > Hi Nayera, Thank you for the review! 😊 We’re happy to hear that parcelLab is easy, fast, and convenient to use, and that swift customer support and smooth integration with your other systems are working well for you. Making post-purchase processes simple and connected is a key focus for us. It’s great to know that parcelLab helps you easily track returned shipments and issue refunds. Streamlining returns, tracking returned shipments, and supporting efficient refunds are all important parts of delivering a strong post-purchase experience. Thanks for sharing your experience with parcelLab! Kind regards, Julia ### 18. parcelLab is great for keeping up with tracking orders! **Rating:** 5.0/5.0 stars **Reviewed by:** Kia H. | Senior Resolution Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about parcelLab?** It helps keep tabs on shipped orders for better management. **What do you dislike about parcelLab?** Nothing that I've noticed since using it **What problems is parcelLab solving and how is that benefiting you?** It helps to better log and find shipped orders. I no longer need to use multiple systems to track when an order ships. ### 19. parcelLab **Rating:** 3.0/5.0 stars **Reviewed by:** Martha B. | Data Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about parcelLab?** I love that we have the ability to tweak the amount of updates we send our consumers regarding their packages. It's also easy for our CS team to make updates to an address that they are creating a return on if the customer used a non validated address.One of our main support people (Matt McGinnis but is no longer our dedicated person) provided us with phenomenal support, I can't say enough great things about him. **What do you dislike about parcelLab?** There's room for improvement on the new portal - your filters in the tracking page need broken down a bit. If a support ticket needs filed, it takes weeks, sometimes months just to get a resolution, while you get asked repetitive information. I think you should focus on boosting your support a bit to help your customers with their needs. **What problems is parcelLab solving and how is that benefiting you?** we needed a way to provide more detailed tracking info to consumers -PL has solved this for us! Keeping customers informed cuts down on transactions our customer support team has to handle **Official Response from Rafael Figueroa:** > Thanks so much for your thoughtful review! We’re really happy to hear that our platform has helped reduce workload for your customer support team. And we couldn’t agree more—Matt is amazing! We’ll be sure to share your kind words with him. We also really appreciate your honest feedback on the portal filters and support response times. We hear you, and we’re actively working on making these areas better. Your input is super valuable in helping us improve, so thanks for sharing! If you need immediate assistance, please don't hesitate to contact me directly at customer-success@parcellab.com . ### 20. A nice app, still in progress of develop **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian O. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about parcelLab?** I like it is quite simple, not that much of a complicated system. **What do you dislike about parcelLab?** It seems like we could be a little straighter forward with the way we lookup tracking numbers for returns, also on our end the claim system is not working properly, and we have been working to get it solved but it seems like so far it hasn't been resolved yet. **What problems is parcelLab solving and how is that benefiting you?** We can more effectively track the returns from the customers, and we can determine if this could be a valid missing return case. ### 21. A useful platform that keeps colleagues and, by extension, customers well informed. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about parcelLab?** For me, the greatest advantage of parcelLab is the clarity and convenience with which the delivery information is communicated and received. **What do you dislike about parcelLab?** I'm afraid that I don't really dislike something about parcelLab. **What problems is parcelLab solving and how is that benefiting you?** For me, the main problem that parcelLab is currently addressing is providing better visibility into the delivery journey. ### 22. Excellent platform and product, backed by solid support team **Rating:** 4.0/5.0 stars **Reviewed by:** Andy T. | Senior Logistics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about parcelLab?** Ease of use, solid support from the team, and availability of information on demand, accessibility. **What do you dislike about parcelLab?** Filtering options on tracking page could be more intuitive and easier to use. Somewhat convoluted requirements when bringing on additional services/lanes to get them live with comms. **What problems is parcelLab solving and how is that benefiting you?** Managing full suite of customer communications, and helping to keep them upto date with their parcel location and status. Helps manage customer expectations, ultimately reducing customer contacts, and improving customer sentiment. ### 23. Review. **Rating:** 4.5/5.0 stars **Reviewed by:** Angel Abraham V. | Costumer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about parcelLab?** It is a really useful tool on my day-to-day work, very helpful to find parcels and lost packages **What do you dislike about parcelLab?** Sometimes it shows a couples of options for the same order **What problems is parcelLab solving and how is that benefiting you?** It helps me to find quicker and easier the lost packages that i need to know about from my work ### 24. Quick and efficient with a user friendly interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Omar H. | Customer service., Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about parcelLab?** Very quick with a friendly user interface. Allows me to track many orders and to also check the history of processing with the dates and time. It is even so accurate that it gives you the exact hour and minutes so that I can investigate thoroughly even when time differences are so short. It is really a life saver! **What do you dislike about parcelLab?** So far, I have not experienced any drawback! **What problems is parcelLab solving and how is that benefiting you?** To track orders/returns from major shipping company like DHL, GLS, Hermes and DPD. ### 25. Parcellab is a highly professional post purchase platform with great support. **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel O. | Head of Logistics and Delivery Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about parcelLab?** Parcellab makes monitoring of carrier performances really easy. Also there are plenty of helpful analytic tools. The notifications sent out to our customers are much more professional than with our former provider. Parcellab offers great support and customization whenever it is needed. **What do you dislike about parcelLab?** There is nothing at the moment what would come into my mind as any dislike. **What problems is parcelLab solving and how is that benefiting you?** We are using Parcellab mainly for sending notifications to our customers and for overwatching and analyzing our carriers performances. ### 26. simple and fast implementation, reliable operation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about parcelLab?** flexibility during implementation, response time to requests **What do you dislike about parcelLab?** I'm using the portal rarely since our implementation is running smoothly, therefore it seems to me that UX is constantly changing which is a bit annoying **What problems is parcelLab solving and how is that benefiting you?** provide tracking information to customers, reduced wismo requests ### 27. Very easy interface to navigate and an amazing tool for tracking multiple deliveries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about parcelLab?** The ability to track parcels from multiple couriers and multiple customers at the same time. The user interface is very nice and easy to navigate. Compared to my old system of tracking parcels this is years ahead. I use this platform on a daily basis multiple times and it resolves my customers queries much quicker now. This was implemented in to my company recently, has made a world of difference! Haven't had to contact customer support yet as everything runs smoothly. **What do you dislike about parcelLab?** There is limited searching function, i.e. I can only search by tracking number, email and name of customer. Would like more options such as order numbers, account numbers etc. **What problems is parcelLab solving and how is that benefiting you?** The ability to track multiple parcels at once. Before this I would have to go into each indiviudal order and get the tracking number then search directly on the courier website, which took forever when dealing with multiple queries ### 28. Enhanced version of ParcelLab **Rating:** 5.0/5.0 stars **Reviewed by:** Yassmin B. | Sr. Quality Evaluator, Enterprise (> 1000 emp.) **Reviewed Date:** January 01, 2025 **What do you like best about parcelLab?** That it's being currently developed, it's being now connected to other platforms and implemented to make it easier to access. I use it daily in my work, almost in each single system check. It has a user-friendly interafce. Supporting customers is actually better now. **What do you dislike about parcelLab?** That some data might be missing. Some errors encounter without an explanation of error type. **What problems is parcelLab solving and how is that benefiting you?** ParcelLab helps our team in knowing the status of each regiestered return through our website and it's linked to our internal tool. We can also find related documents needed that are sent on ParceLlab. ### 29. Simple, effective tracking and customer updates. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about parcelLab?** Parcel Lab provides detailed and real-time tracking updates, which help keep customers informed throughout the delivery process. The ability to customize notifications and branding within the tracking emails enhances customer experience and maintains brand consistency. Integration with multiple carriers is also a major advantage. **What do you dislike about parcelLab?** Integration takes some initial setup, but once configured, it runs smoothly. Some features require deeper customization, but the platform is flexible and scalable. **What problems is parcelLab solving and how is that benefiting you?** ParcelLab has allowed us to provide both branded and white-label communications, ensuring a seamless customer experience. It has also helped us consolidate updates for multiple items into a single communication, making tracking clearer and more efficient for our customers. ### 30. PARCELLAB REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** miguel angel p. | AGENT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about parcelLab?** WE GET TO TRACK THE PACKEGES AND INDETIFY THE CARIER AND REPORT WHE WE HAVE AND ISSUE **What do you dislike about parcelLab?** IS NOT UP TODAY THERE FOR IS NOT ON THE REAL TIME SOMETIMES THE LATEDS UPDATE IT IS FROM SEVERAL DAYS AGO **What problems is parcelLab solving and how is that benefiting you?** TO ASURE THE TRAKING OF THE PACKEGES AND WE CAN CLAIME WHEN THE PAKEGES IS LOST IN TRANSIT ### 31. ParcelLab- does tracking and email updates better than SAP **Rating:** 5.0/5.0 stars **Reviewed by:** Zeke Q. | Head of Sales & Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about parcelLab?** It's swifter and more accurate with logistics updates than our ERP system (SAP). **What do you dislike about parcelLab?** Integration with LTL and Parcel Carriers takes some time, automatic outbound emails for logistics status updates are not sending until the integration is complete. **What problems is parcelLab solving and how is that benefiting you?** It is solving automatic tracking and delivery updates for our customers; it benefits us by reducing headcount and agent admin work required to manage an outbound sales order. ### 32. Go-to portal for ecommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about parcelLab?** Parcel Lab is the go-to portal for managing communications within ecommerce as optimizing logistic services. The people from customer success are extremely kind and supportive. Easy to integrate with existing logistic processes and couriers. **What do you dislike about parcelLab?** Somewhat late in reply to some requests, but they understand priorities when there are some. **What problems is parcelLab solving and how is that benefiting you?** customer emails, expected delivery date ### 33. Very helpful.But a bit hard to navigate for new users! **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony A. | Customer service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about parcelLab?** The easy tracking option either with order number or tracking number I like how you can use the order number as well. **What do you dislike about parcelLab?** A little hard to navigate for new users. **What problems is parcelLab solving and how is that benefiting you?** ParcelLab helps find the exact location of a parcel and is very accurate ### 34. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about parcelLab?** I love how easy to use the platform is. I can manage multiple campaigns all in one space and scheduling upcoming events are seamless. **What do you dislike about parcelLab?** Nothing to dislike about Parcel Lab. I have no complaints. **What problems is parcelLab solving and how is that benefiting you?** The ability to see all transactional emails is useful. ### 35. A wonderful experience and a successful company that offers many advantages. **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed A. | Team leader, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about parcelLab?** What I like best about parcellab is how it centralizes and simplifies order tracking and customer communication. It makes it easy to provide timely updates, resolve issues quickly, and enhance the overall customer experience. **What do you dislike about parcelLab?** While parcellab offers many features, some users might find that it lacks the level of customization they need for specific requirements. Difficulty accessing some order. **What problems is parcelLab solving and how is that benefiting you?** It helps you find all your requests. It clarifies all customer data. it makes it easy to know all the details about your order. ### 36. Efficient Post-Purchase Experience with Outstanding Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about parcelLab?** ParcelLab has been awesome for us! It has really changed how we handle the whole post-purchase process. Our customers stay updated all the time, which has cut down on those 'where’s my order?' messages a lot. I set up custom notifications pretty easily, and customers seem to like knowing exactly what's happening. It works well with our Shopify store—no complicated setup—and it connects to all the carriers we use, so that was a win. The dashboard gives us some pretty detailed insights about our shipping performance that we never even thought to look at before, which has actually helped us improve our shipping process in itself. **What do you dislike about parcelLab?** ParcelLab has a lot of great features, but it can be a little on the pricey side, which might be challenging for smaller businesses. For us, it’s not an issue, but I can see how it could be a barrier. Also, there’s no free trial available from what I can see and was not offered one during onboarding, which makes it tricky for new customers to see the value before committing. It would be even better if they could add more integrations with other customer service tools to make the platform even more flexible. **What problems is parcelLab solving and how is that benefiting you?** ParcelLab has really been a great help within the business with tracking and deliveries. The real-time updates and proactive communication keep our customers in the loop, which cuts down on those where's my order? questions. It’s also great for quickly sorting out any delivery issues that come up. I especially like that we can personalize the post-purchase messages—it turns a boring tracking update into something that feels branded and engaging. For us, it’s led to fewer support requests, smoother logistics, and happier customers. The analytics are also a nice touch, giving us insights to tweak our shipping and returns based on real results. ### 37. Clear and helpful with further potential for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Liam T. | Strategic Projects Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about parcelLab?** Parcellab offers a fast, intuitive, and clear overview of all deliveries in real-time. **What do you dislike about parcelLab?** The analytics could offer opportunities for personal customization, and exporting all datasets would be very helpful for conducting missing analyses in external programs. **What problems is parcelLab solving and how is that benefiting you?** An ERP provides a less clear and delayed overview of deliveries, which Parcellab addresses. ### 38. Feedback & comments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about parcelLab?** Being able to claim packages, locate by order # and tracking accuracy. **What do you dislike about parcelLab?** We cannot track with address. This would help in case customers are making duplicate accounts and can help us track those order #. If a discount is sent by parcellab, it would be helpful if it showed in too. **What problems is parcelLab solving and how is that benefiting you?** It helps track the approximate location the order is at and navigating through the app is so much smoother and faster. ### 39. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Nadia S. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 01, 2025 **What do you like best about parcelLab?** I recently used Parcel Lab, and I couldn't be happier with my experience! The product is of exceptional quality, just as described, and has exceeded my expectations. **What do you dislike about parcelLab?** Everything is clear, well-organized, and ready to use without issues. The instructions are straightforward, and all components are in excellent condition. I feel confident moving forward without any concerns—everything has been thoughtfully prepared for a seamless experience. **What problems is parcelLab solving and how is that benefiting you?** To achieve this, we use tools like parcelLab to highlight any potential errors in an order with a clear red line. This proactive approach helps us quickly identify and address issues, ensuring we can resolve them efficiently and provide you with the best possible service. ### 40. Solid piece of kit for any business shipping goods beyond the city postal service **Rating:** 4.0/5.0 stars **Reviewed by:** Rory T. | Resolutions Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about parcelLab?** I'm a big fan of the UI, its nice and simple, easy to navigate, and all the most important info is right on the manin page, no need for digging through submenus or opening 3 extra dinows just to find what step an order is at. Really great UX overall, definitely a top tier tool in it's class. **What do you dislike about parcelLab?** I have yet to run into any meaningful downsides. **What problems is parcelLab solving and how is that benefiting you?** parcelLab keeps all the info we need to track shipments in one simple place. No extra submenus or new tabs or long loading times while an old UI digs through a database. ### 41. Good but space for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about parcelLab?** Ability to see all the transaction emails sent to customer **What do you dislike about parcelLab?** Cannot import this to our CRM platform (Sprinklr) **What problems is parcelLab solving and how is that benefiting you?** I need to have visibility on what customer sees for order tracking. ### 42. i use it in my work to track the orders. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about parcelLab?** actually, ParcelLap is very useful as it is extremely accurate about tracking the orders whether through the delivery or the return, it gives you all the details you need, and also sends the customers all the notifications that are important to be updated regarding their orders, I also must mention the easiness of implementation, the site is very easy to use, as everything is clear and nothing complicated, parcel-lap also have great customer service, they are always responsive and helpful, I can see that there are many amazing features and characteristics like the frequency of use, also the ease of integration. **What do you dislike about parcelLab?** there is nothing I dislike about parcel-lap. **What problems is parcelLab solving and how is that benefiting you?** i helped me to track the order more precisely with accurate information, also save time for us by automatically notifying the customer about the order updates. ### 43. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about parcelLab?** This is one of the best tool i can use in my day to day , and it help me **What do you dislike about parcelLab?** There are instances when you struggle to grasp new concepts quickly. Additional training or learning resources might be beneficial for you **What problems is parcelLab solving and how is that benefiting you?** Your frequent absences have been noticed and are impacting team performance and workflow. ### 44. ParcelLab portal (Insights and engagement) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about parcelLab?** the portal is easy to use and it gives lots of insights for the company **What do you dislike about parcelLab?** Utilization depends on the usage. It requires good knowledge and onboarding on the tool **What problems is parcelLab solving and how is that benefiting you?** ParcelLab is following lifecycle of orders. It gives insights on communication performance (click rate, read rate, etc.) ### 45. ParcelLab helped us to close the customer experience gap and have a shipping global view **Rating:** 5.0/5.0 stars **Reviewed by:** Eloi F. | LOGISTICS MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about parcelLab?** All the extra touch points we have with the customer that helps to give an extra customer care. **What do you dislike about parcelLab?** I miss the accountability in our case and also the proactivity on detecting technical issues **What problems is parcelLab solving and how is that benefiting you?** We work with +10 different carriers so parcelLab is helping me to gain control on the shipments but also I love the proactive notification with customers to gain customer experience but also avoid time dedication to customers about shipment issues **Official Response from Anton Eder:** > It's great to hear that parcelLab is helping you gain control over shipments and providing proactive notifications to enhance customer experience. We will take your feedback into consideration to further improve our services. ### 46. perfect integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about parcelLab?** The dedication of the Parcellab team and the support during the integration. Their customer support is excellent. **What do you dislike about parcelLab?** Perhaps I expected a bit more speed in the usual integrations. The issue with users and passwords has been complicated, given that the ones we had didn't work and managing it with the carriers has been tedious. **What problems is parcelLab solving and how is that benefiting you?** We needed a unique tool for the management and control of trackings. Pacrellab is the best solution. ### 47. I like new portal **Rating:** 4.0/5.0 stars **Reviewed by:** Nikita K. | React Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about parcelLab?** I like new design. Also I like function to send email to myself when testing template changes **What do you dislike about parcelLab?** Missing functions. For example image uploading to the templates **What problems is parcelLab solving and how is that benefiting you?** I was just creating messages and templates ### 48. Great product for eCommerce sites! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Director, Systems Architecture, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about parcelLab?** ParcelLab is an excellent post-purchase experience platform that enhances customer engagement by providing real-time shipment tracking and personalized updates. Its seamless integration with e-commerce platforms and focus on branding make it a standout solution for improving customer satisfaction and loyalty. Highly recommended for businesses looking to elevate their order tracking experience! **What do you dislike about parcelLab?** The admin backoffice can be improve in terms of analytics and dashboards and multiple account setups **What problems is parcelLab solving and how is that benefiting you?** Providing an enhanced user experience for our consumers ### 49. Useful resource to track packages and send emails. Sometimes it runs a little slow, though. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about parcelLab?** It gives you easy access to the info and it also is useful to re send some emails. **What do you dislike about parcelLab?** Sometimes it gets slow, or you need to refresh the page because it won't load properly **What problems is parcelLab solving and how is that benefiting you?** It helps me out tracking parcels, claiming them when it's needed among other things required as part of my job's internal processes. ### 50. High-quality and innovative provider of transactional communication **Rating:** 4.5/5.0 stars **Reviewed by:** Marten M. | Knowledge Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about parcelLab?** parcelLab has been increadibly reliable and innovative as a partner in status update communication and tracking of customer orders. The contact I have had with the assigned parcelLab account manager and the supporting IT team has been mostly excellent and fast. The parcelLab portal is very easy to use for me and my co-workers, and integrating carriers within the system was fairly effortless and quick. I especially like the added features of Campaign Manager and Trending Late, making personalisation of communication to customers easy and enables better tracking of delays and other deviations in my organisation. I have no personal experience with implementing parcelLab within my company, but experiences shared with co-workers in the past are mostly positive. **What do you dislike about parcelLab?** I have had some experiences where technical or IT support from parcelLab has been slower than expected, leading to additional delays in implementation process for my company. parcelLab are however happy to learn from these situations and improve their service accordingly. The analytics tools provided by parcelLab in the portal give helpful data, but these are still in development and do not offer the same amount of detail that our internal analytics tools or Google Analytics can offer. parcelLab also is still developing solutions to discover potentials errors in the system or data connections, but this is not yet at a level where parcelLab will be able to discover these issues before my organisation has already discovered it. Finally, we do not have a contact person in our country, so we have no local support available. **What problems is parcelLab solving and how is that benefiting you?** parcelLab offers more ways to personalize and quickly update customer communication that my internal organisation cannot. My interal organisation focuses on centralisation and generalisation of communication, but with parcelLab we can easily create personalised experiences for our customers. The editor to change messages and templates is easy to use, even for a user like myself that has very limited knowledge of email editors and HTML code. Our internal emails all required help of developers to configure, but with parcelLab this is no longer required. Next to that, parcelLab also allows us to have a database of all historic trackings and communications that were sent out to a specific customer, internally we do not have this ability. This makes it possible for us to check a complete customer journey from beginning to end With parcelLab, we have also developed a way to replace the classical way of returning products (print your return label and put it on the return parcel) with a fully digital solution, where a printer is no longer required and just a barcode on your mobile phone is enough to process the parcel return. Without parcelLab, this would not have been possible. This also helps us achieve our sustainability goals as an added benefit. ## parcelLab Discussions - [How does the returns feature work with parcelLab?](https://www.g2.com/discussions/how-does-the-returns-feature-work-with-parcellab) - 1 comment, 1 upvote - [How long does it take to setup an account?](https://www.g2.com/discussions/how-long-does-it-take-to-setup-an-account) - 1 comment, 1 upvote - [How well does parcelLab connect with different e-commerce platforms?](https://www.g2.com/discussions/how-well-does-parcellab-connect-with-different-e-commerce-platforms) - 1 comment, 1 upvote - [What is ParcelLab used for?](https://www.g2.com/discussions/what-is-parcellab-used-for) - 1 comment - [View parcelLab pricing details and edition comparison](https://www.g2.com/products/parcellab/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+23%3A58%3A27+-0500&secure%5Bsession_id%5D=93e9b5eb-8a88-4d0a-a239-895c76b1ab9f&secure%5Btoken%5D=4f67d692d312e8d69922cb74a96261aeb97e5f375b14af40dd278f7e0d9fa6e1&format=llm_user) ## parcelLab Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Dynamics 365 Commerce](https://www.g2.com/products/dynamics-365-commerce/reviews) - [Fulfil](https://www.g2.com/products/fulfil/reviews) - [Global-e](https://www.g2.com/products/global-e/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Happy Returns](https://www.g2.com/products/happy-returns/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Linnworks](https://www.g2.com/products/linnworks/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Metapack](https://www.g2.com/products/metapack/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [OrderProtection.com](https://www.g2.com/products/orderprotection-com/reviews) - [Rebound Returns](https://www.g2.com/products/rebound-returns/reviews) - [Rise](https://www.g2.com/products/rise/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Talend Data Integration](https://www.g2.com/products/talend-data-integration/reviews) - [TrackTrade Field Service App](https://www.g2.com/products/tracktrade-field-service-app/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zowie](https://www.g2.com/products/zowie/reviews) - [Zscaler OT/IoT Segmentation](https://www.g2.com/products/zscaler-ot-iot-segmentation/reviews) ## parcelLab Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - OMS **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping - Inventory **Carrier and rate management** - Vendor availability **Transactions** - Exchange - Approvals - Refund - Credit **Reports** - Shipment reports - Unshipped products ## Top parcelLab Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.3/5.0 (172 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (578 reviews)