parcelLab Pricing Overview

parcelLab offers a selection of three distinct suites tailored to cater to your specific requirements. Browse through our editions below and identify the features that align with your budget and operational needs:

Convert Suite:
Aimed at boosting your conversion rates, this suite provides a predictive delivery date. It helps mitigate consumer doubt, elevating overall customer contentment.

Engage Suite:
Fortify your post-purchase trajectory with this suite. It's designed to offer personalized and adjustable communications, ensuring customers stay updated throughout their buying journey.

Retain Suite:
Transform potential customer discontent into avenues for revenue preservation. This suite digitalizes returns, warranties, and exchanges, ensuring a seamless process.

Determine the best fit for your enterprise and drive enhanced customer interactions with parcelLab.

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parcelLab Pricing Reviews

JG

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Johanna G.

Senior Consultant at Sopra Steria

Enterprise(> 1000 emp.)

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Review source: Seller invite

Incentivized Review

May 22, 2024(Original Apr 17, 2024)

"Great collaboration and insights by the Parcellab team"

What do you like best about parcelLab?

Innovative approach and customer engagement combined with a transparent communication and great service. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I´m having difficulty pinpointing anything negative Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

By giving customer insight on their post purchase journey and control over their parcel, it will benefit my company by both credibility and lower cost, such as decreased amount of calls to customer service. Review collected by and hosted on G2.com.

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Response from Anton Eder of parcelLab

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May 23, 2024(Original Apr 18, 2024)

Thank you for your positive feedback! We're glad to hear that our approach and service have been beneficial for you and your company. We strive to provide a seamless post-purchase journey for customers and are committed to helping businesses like yours improve credibility and reduce costs. We appreciate your support.

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Chandni B.

Senior Manager, Member Happiness

Mid-Market(51-1000 emp.)

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• Respond as parcelLab

Validated Reviewer

Verified Current User

Review source: Seller invite

Incentivized Review

Aug 14, 2024

"Easy to use, super for frontline CS team"

What do you like best about parcelLab?

Ease of seeing status of the package regardless of how many carriers you have. Lots of innovative features to continue to increase the customer experience. No limitations to licenses which is helpful for a large customer support team. Integrates into Zendesk really nicely meaning the team do not have to screen switch as often. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Currently nothing comes to mind about dislikes. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Ease of proactive communication to customers about the whereabouts of their parcel and surfacing this information into the CS team. Review collected by and hosted on G2.com.

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