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parcelLab Reviews & Product Details - Page 8

parcelLab Overview

What is parcelLab?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com

parcelLab Details
Product Website
Languages Supported
German, English, French
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Product Description

parcelLab is a post-purchase software platform that enhances customer engagement and loyalty. It streamlines the shopping journey, from conversion to order tracking and returns management.


Seller Details
Seller
parcelLab
Company Website
Year Founded
2015
HQ Location
Boston, Massachusetts
Twitter
@parcellab_en
1,051 Twitter followers
LinkedIn® Page
www.linkedin.com
180 employees on LinkedIn®
Description

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.


Anton E.
AE
Overview Provided by:
Founder parcelLab 📦 Helping e-commerce retailers with post-purchase communication

Recent parcelLab Reviews

SE
Steve E.Enterprise (> 1000 emp.)
5.0 out of 5
"Really supportive team that have a wonderfully simple tool"
It's not over-engineered. They've taken what a business truly needs and have created that. There is little in the way of configuration from a front...
LT
Liam T.Enterprise (> 1000 emp.)
4.0 out of 5
"Übersichtlich und hilfreich mit weiterem Verbesserungspotential"
Parcellab bietet einen schnellen, intuitiven und übersichtlichen Überblick über alle Lieferungen in Echtzeit.
MB
Martha B.Enterprise (> 1000 emp.)
3.0 out of 5
"parcelLab"
I love that we have the ability to tweak the amount of updates we send our consumers regarding their packages. It's also easy for our CS team to ma...
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parcelLab Media

parcelLab Demo - parcelLab Convert
Provide a predictive delivery date that increases conversion rates, reduces consumer uncertainty, and improves customer satisfaction.
parcelLab Demo - parcelLab Engage
Enhance your post-purchase journey with personalized, configurable communications that keep customers informed every step of the way.
parcelLab Demo - parcelLab Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns, warranty, and exchanges process.
Play parcelLab Video
Play parcelLab Video

Official Downloads

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149 parcelLab Reviews

4.7 out of 5
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149 parcelLab Reviews
4.7 out of 5
149 parcelLab Reviews
4.7 out of 5

parcelLab Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for parcelLabQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
RN
Senior Manager Transportation
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

Parcellab helps us to inform our customers about every step of their shipment and also to use the rerouting functions of the carriers. We can also carry out many analyses via the Parcellab portal and thus keep an eye on our KPIs. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I don't think the design of the portal is modern anymore, but it's being updated step by step and the new one looks great! Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Parcellab significantly reduces the number of WISO calls and ensures transparent communication about the shipment status to the customer. The data that Parcellab collects through tracking helps us to analyse our KPIs. This data is very valuable. We can use it to intervene in an emergency and, for example, change the carrier for a destination country. Review collected by and hosted on G2.com.

CO
Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

Quick process to track parcel delivery number and get the latest status of the shipment. Feature to communicate with customer post-purchase enable us to cross selling with product that customer might have interest. No-code installation help us to running the system within the same week. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Everything with parcelLab is helpful and I have no dislike with any of their tools. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Transparent tracking is beneficial because we can alwasy know shipment status and why there is delay in the delivering process. Review collected by and hosted on G2.com.

William A.
WA
Head of operations, Customer Engagement
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about parcelLab?

Our partnership with parcelLab began with a trial in one country and swiftly grew worldwide, propelled by its remarkable success. Their adept management of various languages and carriers has resulted in increased customer satisfaction and enhanced business outcomes for us. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Nothing specific comes to mind. I genuinely appreciate collaborating with their team and the effective solutions they offer. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

We encountered difficulties in maintaining customer communication throughout the shipping process, a vital component of the overall customer journey. parcelLab seamlessly addressed this challenge, greatly improving customer satisfaction levels and minimizing complaints. Review collected by and hosted on G2.com.

Response from Anton Eder of parcelLab

It's great to hear that parcelLab has been able to address your challenges and improve customer satisfaction for your business. We value our partnership and are dedicated to delivering impactful solutions for your shipping communication needs.

AE
Customer service advisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

1- So simple

2- Too many ways to track your orders

3- A good tool to resend the confirmation emails Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

1- We need it to be available in all markets Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Resending the confirmation emails Review collected by and hosted on G2.com.

NM
customer support
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

the return status, we can see it to initiate the refund Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

the return for the category one of the emma order's Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

we can use it to initiate the refund Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

I find ParcelLab to be one of the most effective systems that we us, the software and design is easy to navigate and very efficient. There are a number of features which allow us to provide effective detail to our customers regarding their enquiries and tailor their experience effectively to ensure they have the relevant communication. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

It can be prone to a few glitches at times. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

This helps us track communication to clients as well as allow us to make amendments and assist clients accordingly. Review collected by and hosted on G2.com.

Verified User in Furniture
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

all of our shops in one overview dashboard and not several logins for every shop Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Not easy to self-redesign the mailings. You always need the help from parcellab Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

helps us to communicate with our customers in every step of their delivery Review collected by and hosted on G2.com.

MH
customer servies
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

easy to use the website and well desgined website Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

nothing it's just good website and helps me alot Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

easy to track any prder Review collected by and hosted on G2.com.

HH
agent (customer service)
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

parcel lab is good and help us to track the orders and help our customers Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

need some updates and till now no problem Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

cheked reurn tracks help us Review collected by and hosted on G2.com.

SK
IT Assistant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

parcelLab help simplify challenging process of logistic and parcel delivery operations. As a automative retailer, we ship hundreds of parcel everyday and need an easy platform to track and manage all the shipment information tracking numbers. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

We have nothing that we dislike or hate with this partnership. All problem with the software is quickly revise and fixed by the platform. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Solve problem with product returns SOP and management. Review collected by and hosted on G2.com.

Response from Anton Eder of parcelLab

We're glad to hear that parcelLab has been helpful in simplifying your logistic and parcel delivery operations. We strive to provide a user-friendly platform for tracking and managing shipment information.