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parcelLab Reviews & Product Details - Page 6

parcelLab Overview

What is parcelLab?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com

parcelLab Details
Product Website
Languages Supported
German, English, French
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Product Description

parcelLab is a post-purchase software platform that enhances customer engagement and loyalty. It streamlines the shopping journey, from conversion to order tracking and returns management.


Seller Details
Seller
parcelLab
Company Website
Year Founded
2015
HQ Location
Boston, Massachusetts
Twitter
@parcellab_en
1,051 Twitter followers
LinkedIn® Page
www.linkedin.com
180 employees on LinkedIn®
Description

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.


Anton E.
AE
Overview Provided by:
Founder parcelLab 📦 Helping e-commerce retailers with post-purchase communication

Recent parcelLab Reviews

LT
Liam T.Enterprise (> 1000 emp.)
4.0 out of 5
"Übersichtlich und hilfreich mit weiterem Verbesserungspotential"
Parcellab bietet einen schnellen, intuitiven und übersichtlichen Überblick über alle Lieferungen in Echtzeit.
MB
Martha B.Enterprise (> 1000 emp.)
3.0 out of 5
"parcelLab"
I love that we have the ability to tweak the amount of updates we send our consumers regarding their packages. It's also easy for our CS team to ma...
Daniel O.
DO
Daniel O.Mid-Market (51-1000 emp.)
4.5 out of 5
"Parcellab is a highly professional post purchase platform with great support."
Parcellab makes monitoring of carrier performances really easy. Also there are plenty of helpful analytic tools. The notifications sent out to ...
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parcelLab Media

parcelLab Demo - parcelLab Convert
Provide a predictive delivery date that increases conversion rates, reduces consumer uncertainty, and improves customer satisfaction.
parcelLab Demo - parcelLab Engage
Enhance your post-purchase journey with personalized, configurable communications that keep customers informed every step of the way.
parcelLab Demo - parcelLab Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns, warranty, and exchanges process.
Play parcelLab Video
Play parcelLab Video

Official Downloads

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147 parcelLab Reviews

4.7 out of 5
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147 parcelLab Reviews
4.7 out of 5
147 parcelLab Reviews
4.7 out of 5

parcelLab Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for parcelLabQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Furniture
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

Very smart tracking tool, it helps me to track the orders effectively. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Nothing I dislike, bur some replacement orders can't be displayed. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

it helps me in tracking the shipments with the carriers Review collected by and hosted on G2.com.

MH
Marketing Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

Our education management business is in need of a really good courier parcel delivery service tracker and parcelLab is the best to manage it. We can access it easily and adding more integration with courier service provider into to dashboard. No more complex shipping management after the implementation. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

No dislike. We have operating this platform for more than a year and has nothing that we unsatisfied with the service. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Close monitor for every parcel we ship from different courier on one platform. Provide our customer with tracking number that they can self-check and self-track. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

As a marketer, I've found parcelLab to be an invaluable tool. The platform's robust analytics features allow me to track and analyze customer behavior throughout the post-purchase journey. The data has been instrumental in understanding our customer preferences and optimizing our marketing campaigns. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

No negatives come to mind when I think about the parcelLab platform or customer support team. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

parcelLab has helped my team address several key marketing challenges. By providing more detailed insights into customers' experiences, we've been able to develop more targeted and effective marketing campaigns that help us keep customers for life! Review collected by and hosted on G2.com.

Response from Rafael Figueroa of parcelLab

We're glad to hear that you haven't encountered any negatives with parcelLab. Our team is committed to providing top-notch customer support and a seamless platform experience. We are here to help if anything arises in the future!

TA
E-Commerce Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

Their platform has significantly improved our post-purchase experience, providing us with real-time, actionable insights into our delivery processes. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Some IT knowlegde is required to use different features Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

parcelLab provides real-time tracking and proactive updates, giving both customers and businesses complete visibility into the shipping process. This transparency enhances customer trust and reduces the volume of "Where is my order?" inquiries. Review collected by and hosted on G2.com.

SH
Warehouse Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

parcelLab is very impressive in providing parcel status tracking insight for both sender and receiver. We are non-profit organization that sent-out package to less fortunate people and need to know of the package is recieved correctly by the reciever. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I have not even a slight dislike with this platform adn service. It is easy to operate and what our non-profit org need for now. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

parcelLab has solve parcel tracking for aids package that we sent to our donor recipient. We track and monitor the shipment status for a proof of delivery. Review collected by and hosted on G2.com.

Response from Anton Eder of parcelLab

Thank you for sharing your positive experience with parcelLab. We are pleased to support your organization in ensuring the safe and accurate delivery of aid packages.

HS
customer serives
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about parcelLab?

it is well designed website and there's alot of options to track customer orders as well as returns Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I like everything about parcel lab good choice Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

it's helps me alot to track orders and follow with the customers Review collected by and hosted on G2.com.

Anat Oransky L.
AL
Member
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about parcelLab?

Our experience with Parcellab has been very positive. Their team is professional, collaborative, and responsive. They consistently meet our needs, demonstrating their expertise in every interaction.

Their product is valuable for e-commerce businesses, streamlining the post-purchase experience and improving customer satisfaction. In an industry with rising customer expectations, Parcellab is a dependable partner. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Throughout our partnership, we have had no negative experiences with either the team or the product. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

parcelLab solves the problem of limited visibility and communication during delivery. Their platform offers real-time tracking and updates, keeping customers informed and reducing anxiety.

By automating communication workflows and handling exceptions, parcelLab reduces the workload on our customer service team.

The benefits include increased customer satisfaction due to timely updates and a decrease in delivery-related inquiries, saving time and resources. Review collected by and hosted on G2.com.

Response from Anton Eder of parcelLab

We're thrilled to hear that you've had such a positive experience with our team and product. Thank you for your kind words and for highlighting the value our platform brings to e-commerce businesses.

HT
custmer service
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

it is so easy and the return in Parcel lab is very good, it's nice that I know. the return has come to us or not and I can change the e-mail address and i can know the all information. I will recommend all colleagues to use this app Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

i have no comment for this app, it is verz good Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

that i can know the order has been returned to us or not Review collected by and hosted on G2.com.

Verified User in Retail
AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

The fact that I am able to access all the information that is needed in a rapid way.

The website is also easy to use.

There is a great ease of integration from one system to another.

Used on a day- to day basis. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

There is not much negatives, the website could do with some small changes visually. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

It is allowing us to view if clients are receiving all the correct emails which allows us to then be prepared when clients come back and advise they haven't recieved any communication as of yet. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

Partnership started via a trial and then rapidly grew from country to country, this was achieveble only by the strong results we gained from using the product. It is no doubt Parcellab brought a higher customer satisfaction due to its strong capabilities with the native language support for a braod section of markets, with its efficient and highly appriciated UX. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I have a hard time to say there was anything negative now when i look back, there was a strong collab with the team and they delivered beyond expectations. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

It was mainly the frequent and consumer friendly updates in communication for deliveries. For us it was crusial - since we had many (costly) inquiries to customer service regarding the shipment status. We could decrease costs and increase customer satisfaction in a totally new and pro-active way. Review collected by and hosted on G2.com.

Response from Anton Eder of parcelLab

We are delighted to hear that parcelLab has been able to meet and exceed your expectations, providing strong results and native language support for a broad range of markets. Thank you for your partnership!