146 parcelLab Reviews
Overall Review Sentiment for parcelLab
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How easy it is to see all details about the shipments belonging to one single order in the case of multiple replacements.
Really easy to see if customer has had previous claims, when working in customer care. Review collected by and hosted on G2.com.
At times, live updates from the courier are not up to date, however it is rare.
Would be really useful to have the collection reference listed for DPD collections as well to make it easier to track down Review collected by and hosted on G2.com.
I like that it is accurate and fast and shows a lot of the required details.can track more orders and deliveries and reutrns Review collected by and hosted on G2.com.
nothing very good website and it make tracking more easier than before Review collected by and hosted on G2.com.
When we onboarded with parcelLab, Julian bent over backwards to make the process as seamless as possible. We migrated over from Narvar, which was an horrible, painful experience. parcelLab was a dream to use and had great support technicians for training members of the team. Review collected by and hosted on G2.com.
Members of our team report that formatting of daily returns reports is a bit frustrating. Review collected by and hosted on G2.com.
The parcelLab team is super creative and has got answers to almost all challenges on the market. Furthermore the chance to develop products in a Beta setup is inspiring and brings lots of added value.
If an incident happens the support team helps quick. Review collected by and hosted on G2.com.
In some cases a bit more speed would be desirable. Review collected by and hosted on G2.com.
I can find the proof of return without the need to ask the customer, this is a very good option for me. Review collected by and hosted on G2.com.
some times created returns incorrectly.. Review collected by and hosted on G2.com.
My view on what is special about parcelLab is that it has tracking and very detailed delivery information update. It means they support our customers helping them to stay updated, notwithstanding the fact that they receive fewer calls and emails. Currently, it is easy to embed with our e-commerce platform and it allows for proper exchange of data as well as quick processing of orders. The notices are not only useful in informing the right individual but also assist the customers to have a professional touch thus enhancing their experience. Review collected by and hosted on G2.com.
However, there is potential for more customization within parcelLab concerning the track notifications. Still, as it sends updates, the option of tailoring these notices according to the firm’s branding or matching the client’s preference is limited. This sometimes impacts our connection with the customers as there is a break in the brand association throughout the delivery process. Furthermore, the firm can improve the usability of the product, since its interface is somewhat confusing and it takes time to teach it to new clients. Review collected by and hosted on G2.com.
Instead of typing all of the "From" and "To" data in FedEx's website (for example), using an order number and email address will skip all this part of typing, making label generation easier than going to your courier's website. Review collected by and hosted on G2.com.
At the very beginning, we had some compatibility issues with packages being returned to an outdated address. This was addressed very quickly by the parcelLab team (props for that) but other than that, it's been working great. Review collected by and hosted on G2.com.
Ease of seeing status of the package regardless of how many carriers you have. Lots of innovative features to continue to increase the customer experience. No limitations to licenses which is helpful for a large customer support team. Integrates into Zendesk really nicely meaning the team do not have to screen switch as often. Review collected by and hosted on G2.com.
Currently nothing comes to mind about dislikes. Review collected by and hosted on G2.com.
We've been using parcelLab for a while now, and the experience has been nothing short of exceptional. As a football retailer, ensuring our customers are well-informed and satisfied with their delivery process is crucial. parcelLab has helped us achieve this with their comprehensive platform.
Highlights:
Real-time Tracking: The real-time tracking feature keeps our customers informed every step of the way. This transparency has significantly reduced customer inquiries about order status.
Personalized Communication: The ability to send personalized notifications has strengthened our customer relationships. Customers appreciate the tailored updates, and it adds a personal touch to our brand.
Easy Integration: Integrating parcelLab with our existing systems was seamless. Their support team was highly responsive and guided us through the entire process, ensuring minimal disruption to our operations.
Analytics and Insights: The detailed analytics provided by parcelLab have given us valuable insights into our delivery performance. We can now identify and address any issues promptly, leading to improved efficiency.
Customer Support: The customer support team at parcelLab is outstanding. They are always ready to assist with any queries or concerns, ensuring we get the most out of their platform.
Overall, parcelLab has been a game-changer for us. It has not only enhanced our delivery experience but also improved our overall customer satisfaction. We highly recommend parcelLab to any business looking to elevate their logistics and customer communication. Review collected by and hosted on G2.com.
customer support was faster in the past. Normal because their business grew very fast. Since 6 month they are up to date and new ticket system is working fine. Review collected by and hosted on G2.com.
