--- title: parcelLab Reviews meta_title: 'parcelLab Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 271 reviews by the users' company size, role or industry to find out how parcelLab works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 271 scale: '5' date_modified: '2026-07-07' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # parcelLab Reviews **Vendor:** parcelLab **Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking) **Average Rating:** 4.6/5.0 **Total Reviews:** 271 ## About parcelLab parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience. ## parcelLab Pros & Cons **What users like:** - Users appreciate the **ease of use** of parcelLab, finding the return process straightforward and well-organized. (54 reviews) - Users appreciate the **real-time tracking efficiency** of parcelLab, enhancing satisfaction and streamlining the post-purchase process. (43 reviews) - Users appreciate the **real-time tracking updates** from parcelLab, enhancing transparency and customer satisfaction post-purchase. (40 reviews) - Users value the **streamlined communication** of parcelLab, enhancing organization and keeping customers well-informed effortlessly. (36 reviews) - Users appreciate the **real-time, detailed tracking updates** from parcelLab, enhancing transparency and customer satisfaction. (35 reviews) - Customer Support (23 reviews) - Helpful (21 reviews) - Communication (20 reviews) - Communication Efficiency (19 reviews) - Real-time Updates (19 reviews) **What users dislike:** - Users express frustration over **tracking issues** , including limited information on older orders and frequent logouts. (18 reviews) - Users note the **limited functionality** for advanced features, impacting personalization and analytics in their communication efforts. (13 reviews) - Users desire more **advanced personalization and analytics features** in parcelLab for better optimization and communication. (13 reviews) - Users note **limited customization options** in parcelLab, often needing assistance for deeper personalization and advanced features. (11 reviews) - Users find the **complexity** of parcelLab challenging, as navigating features and customization often requires assistance. (8 reviews) - Users find the **UX improvement lacking** , expressing frustration over editability, tracking, and inconsistent interfaces. (8 reviews) - Complex Implementation (7 reviews) - Difficult Learning Process (6 reviews) - Difficult Settings Management (6 reviews) - Users experience **integration issues** with parcelLab, facing slow support and limited local assistance during implementation. (6 reviews) ## parcelLab Reviews ### 1. Review of implementation and maintenance of Parcel Lab. **Rating:** 4.0/5.0 stars **Reviewed by:** Mauricio Z. | Product Owner Omnichannel and after sales, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about parcelLab?** Perks about Parcel Lab: - Support quick and efficient. - The tracking page looks great. - The communications sent to the customer are easy to implent (difficult to monitor) - Technical people in Parcel Lab is very proactive. - They take care of end to end carrier integration **What do you dislike about parcelLab?** Downsides: - There are not good tools to monitor performance of communications sent to the customer. - Lack of business guidance on how to implement customer journeys (communications to the customer). **What problems is parcelLab solving and how is that benefiting you?** Informing customer where the order is with a branded experience. This benefits by reducing customers contacts and bringing customer back to our site. ### 2. Super helpful support and interface **Rating:** 4.5/5.0 stars **Reviewed by:** James F. | Brand Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about parcelLab?** The best thing is the support we've received from all members of the ParcelLab team. Consistently helpful in terms of steering us to the desired outcomes **What do you dislike about parcelLab?** The interface is a little confusing to start with and it took a while to understand how things were connected **What problems is parcelLab solving and how is that benefiting you?** Delivering branded messages to our customers, the emails that go out have opportunity for crossselling which has been successful ### 3. goof **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about parcelLab?** Many things, I love parcellab so much it is crazy **What do you dislike about parcelLab?** Not much, i like everything about parcellab **What problems is parcelLab solving and how is that benefiting you?** The mails after the purchase ### 4. is not too friendly takes long time to load **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about parcelLab?** the information aviable ,it is handy easy to find the carrier since the logo is display **What do you dislike about parcelLab?** is not up to date ,would be nice to have it updated as it goes on the tracking info **What problems is parcelLab solving and how is that benefiting you?** it send discount voucher to customer it is very convenence cause save me time by doing automacally ### 5. Fantastic team to work with and support your vision **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel T. | S, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about parcelLab?** Always developing new features and asking for feedback when they are planning them Open to suggestions on what new features they should be looking into Regular opportunities to speak to other PL customers, share best practice, learns, wins and loses Insights and reasearch shared to support your business Great back end tool to support day to day running of the business and to make things easy **What do you dislike about parcelLab?** I would have loved to have used their returns portal but there is no integrated payment option and we weren't in the position to do our own integration **What problems is parcelLab solving and how is that benefiting you?** ParcelLab allows us to communicate to our customers about their orders and returns in a consistent clear and simple way We can personalise our communications to have our branding We can run campaigns through PL systems to communicate additional information to customers **Official Response from Anton Eder:** > We're happy to hear that you appreciate our team's support and the regular opportunities to share best practices. We understand your feedback about the returns portal and integrated payment option, and we'll take this into consideration for future enhancements. ### 6. Great website to check delivery details and returns from different shipping companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about parcelLab?** I can track orders from all shipping companies, including GLS, DPD, DHL, and Hermes, in one place. **What do you dislike about parcelLab?** Nothing the new interface is also very good -easy to use it **What problems is parcelLab solving and how is that benefiting you?** track all shipping companies in one place and save a lot of time for me ### 7. We reduced customer inquiries by automated notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Sophie C. | E-commerce Operations Manager, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about parcelLab?** The aspect that I appreciated most in parcelLab is its usability. It is very easy to incorporate it with our existing e-commerce infrastructure and has improved our operations significantly. Shipment tracking is smooth which has helped improve our customer relations through quick information sharing. This is because the software offers many conveniences, including automatic notifications and comprehensive reports, to ensure the delivery of first class service. It has become easier to inform the customers on their delivery which has reduced inquiries and enhanced the satisfaction level. **What do you dislike about parcelLab?** There is one disadvantage of using parcelLab – the service is not always instant, and may be slow in sending notifications. Sometimes we may find that shipment information is not synchronized across our systems, affecting customer support performance. Also, the process of implementation was a little cumbersome, as it took more time, and resources were a bit more than estimated. These weaknesses have led to certain frustration within our team since updates in a timely manner are important for the continuation of customer’s trust and satisfaction. **What problems is parcelLab solving and how is that benefiting you?** parcelLab addresses the vital challenge of enhancing customers’ satisfaction after purchase through tracking shipments in real time and engaging in proactive communication. Since clients are aware of their order status, it reduces other questions and queries about their shipment and orders hence freeing up the customer support team to tackle other complex issues. Other features, such as integration, help optimize our logistics, reducing the number of mistakes in shipping. In sum, parcelLab offers benefits for the customers enhancing satisfaction and optimizes the efficiency of the operations. ### 8. Helpfull **Rating:** 4.0/5.0 stars **Reviewed by:** Abdallah H. | Customer service advisor, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about parcelLab?** Easy to search using different information and provides details regarding tracking stages and parcel information **What do you dislike about parcelLab?** Not using the correct words which describe the statuses, for example: "The item is delivered" which sometimes does not mean delivered to the customer, but that the carrier received it, so it should be changed to "Received by carrier" to help distinguish the delivered items from the non delivered **What problems is parcelLab solving and how is that benefiting you?** Detailed tracking information, it helps checking whether the item is delivered or not ### 9. Easiest way to streamline shipment tracking and customer communication **Rating:** 4.5/5.0 stars **Reviewed by:** Juan P. | Senior E-commerce Manager, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about parcelLab?** The best aspect that I found in parcelLab is the tracking and messaging system that it provides. It offers shipment tracking information that is actually useful and real time to enable us to update our customers and make them satisfied. We link it easily to our e-commerce platform that enables auto updation and selective alert mechanisms. The flexibility of the communication templates helps in maintaining consistency our brand across the shipping process and eventually leaving a lasting impression on the clients. **What do you dislike about parcelLab?** One thing I dislike about parcelLab is the occasional delay in updating tracking information. Sometimes, there are discrepancies between the actual shipment status and what is displayed in the system, which can lead to confusion among customers. Additionally, while the platform is feature-rich, the learning curve for new users can be steep, requiring significant training to fully utilize its capabilities. These issues have occasionally impacted our customer satisfaction and operational efficiency. **What problems is parcelLab solving and how is that benefiting you?** With the help of parcelLab, our shipment tracking and customer communication issues have been addressed. The audit centralization of shipment tracking data has enhanced customer expectation management and reduced support inquiries. The notifications and tracking pages with branded content have improved our brand image and customer engagement. This has helped to reduce the time spent on solving problems from customers thereby increasing our ability to serve the customers in a proactive manner hence increasing the level of satisfaction from the customers hence improving the retention level of the customers. ### 10. best website to track the order and you can also track the returned items **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about parcelLab?** A platform that specializes in post-purchase customer experience, allowing users to track orders and manage returns. **What do you dislike about parcelLab?** No thing you can slo 1-Real-time order tracking with detailed shipment updates. 2-Customized notifications for both delivery and return statuses. 3-Integration with multiple shipping carriers. 4- Analytics for return and delivery performance. **What problems is parcelLab solving and how is that benefiting you?** save alot time to track the orders and returns ### 11. Simple and Easy way to Track Claims **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about parcelLab?** How easy it is to see all details about the shipments belonging to one single order in the case of multiple replacements. Really easy to see if customer has had previous claims, when working in customer care. **What do you dislike about parcelLab?** At times, live updates from the courier are not up to date, however it is rare. Would be really useful to have the collection reference listed for DPD collections as well to make it easier to track down **What problems is parcelLab solving and how is that benefiting you?** It is solving the issue of having to track customer claims in a spreadsheet. Way more efficient. And I can see all details on one page. ### 12. my opinion with the experience ,very good website and well design website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about parcelLab?** I like that it is accurate and fast and shows a lot of the required details.can track more orders and deliveries and reutrns **What do you dislike about parcelLab?** nothing very good website and it make tracking more easier than before **What problems is parcelLab solving and how is that benefiting you?** Review the status of orders, details of the required order, and the status of the order return if necessary. ### 13. Easy onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Jade W. | Digital Experience Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about parcelLab?** When we onboarded with parcelLab, Julian bent over backwards to make the process as seamless as possible. We migrated over from Narvar, which was an horrible, painful experience. parcelLab was a dream to use and had great support technicians for training members of the team. **What do you dislike about parcelLab?** Members of our team report that formatting of daily returns reports is a bit frustrating. **What problems is parcelLab solving and how is that benefiting you?** Allowing users to sign in and track their parcels given customer a piece of mind and transparency. ### 14. parcelLab still strives for the best solutions for customers **Rating:** 4.5/5.0 stars **Reviewed by:** Silvio H. | Business Expert Project & Process Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about parcelLab?** The parcelLab team is super creative and has got answers to almost all challenges on the market. Furthermore the chance to develop products in a Beta setup is inspiring and brings lots of added value. If an incident happens the support team helps quick. **What do you dislike about parcelLab?** In some cases a bit more speed would be desirable. **What problems is parcelLab solving and how is that benefiting you?** ParcelLab provides us with a full data package in both systems package tracking and returns. Furhermore they also provide us with a specific customizing to maximize our best approach of delivering customer systems with high usability. Beyond that parcelLab offers me to also work and develop the product further in Beta workshops - this is very helpful to implement a system that meets customers expectations immediately in the end. ### 15. it helped me with many things, especially on work and saving time as well. **Rating:** 4.5/5.0 stars **Reviewed by:** aya m. | English advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about parcelLab?** I can find the proof of return without the need to ask the customer, this is a very good option for me. **What do you dislike about parcelLab?** some times created returns incorrectly.. **What problems is parcelLab solving and how is that benefiting you?** cases about returns ### 16. We streamlined delivery tracking solutions for our e-commerce business **Rating:** 4.5/5.0 stars **Reviewed by:** Aldo F. | Supply Chain Manager, Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2024 **What do you like best about parcelLab?** My view on what is special about parcelLab is that it has tracking and very detailed delivery information update. It means they support our customers helping them to stay updated, notwithstanding the fact that they receive fewer calls and emails. Currently, it is easy to embed with our e-commerce platform and it allows for proper exchange of data as well as quick processing of orders. The notices are not only useful in informing the right individual but also assist the customers to have a professional touch thus enhancing their experience. **What do you dislike about parcelLab?** However, there is potential for more customization within parcelLab concerning the track notifications. Still, as it sends updates, the option of tailoring these notices according to the firm’s branding or matching the client’s preference is limited. This sometimes impacts our connection with the customers as there is a break in the brand association throughout the delivery process. Furthermore, the firm can improve the usability of the product, since its interface is somewhat confusing and it takes time to teach it to new clients. **What problems is parcelLab solving and how is that benefiting you?** parcelLab assists us in informing the customers on the status of their deliveries which reduces a number of calls and emails we receive. It also helped to reduce the number of customer cases our support team has to deal with, thus making the efficiency of our support staff higher. The real time and elaborate tracking and updates provide valuable information to the customers regarding the status of their shipment hence customers are highly satisfied. However, integrating to the current systems to manage orders becomes much easier because of its features. ### 17. Easy to use, super for frontline CS team **Rating:** 4.0/5.0 stars **Reviewed by:** Chandni B. | Senior Manager, Member Happiness, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about parcelLab?** Ease of seeing status of the package regardless of how many carriers you have. Lots of innovative features to continue to increase the customer experience. No limitations to licenses which is helpful for a large customer support team. Integrates into Zendesk really nicely meaning the team do not have to screen switch as often. **What do you dislike about parcelLab?** Currently nothing comes to mind about dislikes. **What problems is parcelLab solving and how is that benefiting you?** Ease of proactive communication to customers about the whereabouts of their parcel and surfacing this information into the CS team. ### 18. best tool for multicarrier tracking and return communication to consumers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about parcelLab?** We've been using parcelLab for a while now, and the experience has been nothing short of exceptional. As a football retailer, ensuring our customers are well-informed and satisfied with their delivery process is crucial. parcelLab has helped us achieve this with their comprehensive platform. Highlights: Real-time Tracking: The real-time tracking feature keeps our customers informed every step of the way. This transparency has significantly reduced customer inquiries about order status. Personalized Communication: The ability to send personalized notifications has strengthened our customer relationships. Customers appreciate the tailored updates, and it adds a personal touch to our brand. Easy Integration: Integrating parcelLab with our existing systems was seamless. Their support team was highly responsive and guided us through the entire process, ensuring minimal disruption to our operations. Analytics and Insights: The detailed analytics provided by parcelLab have given us valuable insights into our delivery performance. We can now identify and address any issues promptly, leading to improved efficiency. Customer Support: The customer support team at parcelLab is outstanding. They are always ready to assist with any queries or concerns, ensuring we get the most out of their platform. Overall, parcelLab has been a game-changer for us. It has not only enhanced our delivery experience but also improved our overall customer satisfaction. We highly recommend parcelLab to any business looking to elevate their logistics and customer communication. **What do you dislike about parcelLab?** customer support was faster in the past. Normal because their business grew very fast. Since 6 month they are up to date and new ticket system is working fine. **What problems is parcelLab solving and how is that benefiting you?** Tracking ommunication in our CI Tracking on own website, not on carrier website Return tracking Return portal **Official Response from Anton Eder:** > We're thrilled to hear that parcelLab has had such a positive impact on your business, especially in providing real-time tracking and personalized communication to your customers. We appreciate your feedback and are committed to continuously improving our customer support to better serve you. ### 19. parcelLab for Returns **Rating:** 5.0/5.0 stars **Reviewed by:** Luis P. C. | Customer Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about parcelLab?** It's user-friendly and has managed to help me with our returns process on a daily basis **What do you dislike about parcelLab?** It maybe confusing without any explanation **What problems is parcelLab solving and how is that benefiting you?** Mostly to track our returns in more efficient way ### 20. Increase the productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed H. | Front-End Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about parcelLab?** Real-Time Tracking User-Friendly Interface Number of Features Ease of Integration Frequency of Use **What do you dislike about parcelLab?** The tracking information is not as fast as expected. **What problems is parcelLab solving and how is that benefiting you?** Improved Tracking, for Shipments; parcelLab addresses the issue of uncertainty regarding the whereabouts and arrival time of your package, through tracking and regular notifications enhancing peace of mind and minimizing the necessity to contact customer service. ### 21. Offering a well structured and customer focussed solution for everyday e-commerce struggles. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about parcelLab?** Customer focussed, multi-functional, platform approach, easy to implement and easy to adjust **What do you dislike about parcelLab?** Sometimes the new features seem to be a little chaotic and would need a more detailed introduction **What problems is parcelLab solving and how is that benefiting you?** Offering a seamless post purchase communication ### 22. Awosome **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about parcelLab?** incredibly helpful for finding orders quickly, and boosted my productivity **What do you dislike about parcelLab?** Sometimes a bit slow and requires manual checking for updates, which can be improved **What problems is parcelLab solving and how is that benefiting you?** helped me for didn't jumping between multiple portals to check order statuses, that's saving my time and improving efficiency ### 23. Game-Changer for Our Delivery Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about parcelLab?** I like parcelLab a lot because they have good technical support, their user interface is easy to work with and they always introduce new features. The technical support team is very knowledgeable and always ready to help. They have people based in multiple timezones, so no matter when we write them, we never have to wait more than 24 hours to get a reply. Browsing through the platform is incredibly easy, it's easy to understand (although did take some time to get used to), and it helps us understand our customer journey from start to finish. The frequent updates and new features that parcelLab introduces, also helps us to improve our understanding of the customer journey and experience. **What do you dislike about parcelLab?** While parcelLab offers a wide range of features and great customer support, one area that could be improved is the customisation for smaller businesses. The advanced customisation options can feel a bit overwhelming for small companies without dedicated IT team or other technical resources. For example, to efficiently update your emails, you will need someone who is good at programming. I think some easier customisation options to remove the programming requirement will help smaller companies to allow marketing people to change the emails instead of needing to hire a programmer for it. **What problems is parcelLab solving and how is that benefiting you?** The emails sent by parcelLab, allow us to completely own the communication with the customer, and no email communication is needed from our carriers. This proactive communication has significantly lowered the pressure on our contact center, removing a lot of requests for information about the delivery status. As a nice extra, parcelLab also has an analytics tool that helps us identify trends and follow up on warehouse and carrier performance. **Official Response from Noel hamill:** > Hi - thank you so much for your feedback. We do have an email editor tool that you might not be aware of - let us know if you would like to see if it could help you. Cheers, Noel. ### 24. incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Gehad E. | Back office agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about parcelLab?** When I review an order all the details of the order are found **What do you dislike about parcelLab?** Most of the orders when I search for it I can't find it **What problems is parcelLab solving and how is that benefiting you?** I search for returns & shipping for any order but sometimes I can't find the order or the supplement, I hope I can find all the orders that I am searching for. ### 25. Great website and useful to use it any time **Rating:** 5.0/5.0 stars **Reviewed by:** walid f. | agent, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about parcelLab?** I like the simple to how to use it and get the needed infromation to track our customers orders and returns and any shippment **What do you dislike about parcelLab?** i don't found any thing that i don't like in this application very good website i recommond it to my friends **What problems is parcelLab solving and how is that benefiting you?** track customer orders and returns and any shippment ### 26. Top Tier Returns Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan M. | Customer Experience & Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about parcelLab?** Plugs straight into shopify with a well balanced use of tech and and a friendly team that supports your every day needs. **What do you dislike about parcelLab?** Nothing comes to mind! So I guess that's a good thing. **What problems is parcelLab solving and how is that benefiting you?** Turned a manual process into a very well oiled machine. ### 27. good **Rating:** 5.0/5.0 stars **Reviewed by:** Abdelrahim A. | customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about parcelLab?** customer service inquiries related to order status, making it a great asset. **What do you dislike about parcelLab?** till now good but needs some updates to be perfect. **What problems is parcelLab solving and how is that benefiting you?** track and monitor the orders and check the returns find ParcelLab to be an exceptionally valuable tool. It excels in tracking and monitoring orders, providing real-time updates that enhance the customer experience. ### 28. best website to track order and you can easliy use the website any time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about parcelLab?** you can use the website -easily design and you can track return and deliveries of the customer **What do you dislike about parcelLab?** nothing very helpfel webiste i use it all the time **What problems is parcelLab solving and how is that benefiting you?** easy to track orders ### 29. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** January 01, 2025 **What do you like best about parcelLab?** Very smart tracking tool, it helps me to track the orders effectively. **What do you dislike about parcelLab?** Nothing I dislike, bur some replacement orders can't be displayed. **What problems is parcelLab solving and how is that benefiting you?** it helps me in tracking the shipments with the carriers ### 30. Enhance shipping and parcel delivery operation **Rating:** 5.0/5.0 stars **Reviewed by:** Meline H. | Marketing Assistant, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about parcelLab?** Our education management business is in need of a really good courier parcel delivery service tracker and parcelLab is the best to manage it. We can access it easily and adding more integration with courier service provider into to dashboard. No more complex shipping management after the implementation. **What do you dislike about parcelLab?** No dislike. We have operating this platform for more than a year and has nothing that we unsatisfied with the service. **What problems is parcelLab solving and how is that benefiting you?** Close monitor for every parcel we ship from different courier on one platform. Provide our customer with tracking number that they can self-check and self-track. ### 31. Game-changer for retail marketers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about parcelLab?** As a marketer, I've found parcelLab to be an invaluable tool. The platform's robust analytics features allow me to track and analyze customer behavior throughout the post-purchase journey. The data has been instrumental in understanding our customer preferences and optimizing our marketing campaigns. **What do you dislike about parcelLab?** No negatives come to mind when I think about the parcelLab platform or customer support team. **What problems is parcelLab solving and how is that benefiting you?** parcelLab has helped my team address several key marketing challenges. By providing more detailed insights into customers' experiences, we've been able to develop more targeted and effective marketing campaigns that help us keep customers for life! **Official Response from Rafael Figueroa:** > We're glad to hear that you haven't encountered any negatives with parcelLab. Our team is committed to providing top-notch customer support and a seamless platform experience. We are here to help if anything arises in the future! ### 32. Transforming Our Post-Purchase Experience with parcelLab **Rating:** 4.0/5.0 stars **Reviewed by:** Tom A. | E-Commerce Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about parcelLab?** Their platform has significantly improved our post-purchase experience, providing us with real-time, actionable insights into our delivery processes. **What do you dislike about parcelLab?** Some IT knowlegde is required to use different features **What problems is parcelLab solving and how is that benefiting you?** parcelLab provides real-time tracking and proactive updates, giving both customers and businesses complete visibility into the shipping process. This transparency enhances customer trust and reduces the volume of "Where is my order?" inquiries. ### 33. Parcel tracking with transparent insights **Rating:** 4.5/5.0 stars **Reviewed by:** Sazali H. | Warehouse Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2024 **What do you like best about parcelLab?** parcelLab is very impressive in providing parcel status tracking insight for both sender and receiver. We are non-profit organization that sent-out package to less fortunate people and need to know of the package is recieved correctly by the reciever. **What do you dislike about parcelLab?** I have not even a slight dislike with this platform adn service. It is easy to operate and what our non-profit org need for now. **What problems is parcelLab solving and how is that benefiting you?** parcelLab has solve parcel tracking for aids package that we sent to our donor recipient. We track and monitor the shipment status for a proof of delivery. **Official Response from Anton Eder:** > Thank you for sharing your positive experience with parcelLab. We are pleased to support your organization in ensuring the safe and accurate delivery of aid packages. ### 34. Useful website for our company **Rating:** 5.0/5.0 stars **Reviewed by:** hazem s. | customer serives, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about parcelLab?** it is well designed website and there's alot of options to track customer orders as well as returns **What do you dislike about parcelLab?** I like everything about parcel lab good choice **What problems is parcelLab solving and how is that benefiting you?** it's helps me alot to track orders and follow with the customers ### 35. Great product and super professional team **Rating:** 5.0/5.0 stars **Reviewed by:** Anat Oransky L. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about parcelLab?** Our experience with Parcellab has been very positive. Their team is professional, collaborative, and responsive. They consistently meet our needs, demonstrating their expertise in every interaction. Their product is valuable for e-commerce businesses, streamlining the post-purchase experience and improving customer satisfaction. In an industry with rising customer expectations, Parcellab is a dependable partner. **What do you dislike about parcelLab?** Throughout our partnership, we have had no negative experiences with either the team or the product. **What problems is parcelLab solving and how is that benefiting you?** parcelLab solves the problem of limited visibility and communication during delivery. Their platform offers real-time tracking and updates, keeping customers informed and reducing anxiety. By automating communication workflows and handling exceptions, parcelLab reduces the workload on our customer service team. The benefits include increased customer satisfaction due to timely updates and a decrease in delivery-related inquiries, saving time and resources. **Official Response from Anton Eder:** > We're thrilled to hear that you've had such a positive experience with our team and product. Thank you for your kind words and for highlighting the value our platform brings to e-commerce businesses. ### 36. very good **Rating:** 5.0/5.0 stars **Reviewed by:** Heba T. | custmer service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about parcelLab?** it is so easy and the return in Parcel lab is very good, it's nice that I know. the return has come to us or not and I can change the e-mail address and i can know the all information. I will recommend all colleagues to use this app **What do you dislike about parcelLab?** i have no comment for this app, it is verz good **What problems is parcelLab solving and how is that benefiting you?** that i can know the order has been returned to us or not ### 37. Simple and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about parcelLab?** The fact that I am able to access all the information that is needed in a rapid way. The website is also easy to use. There is a great ease of integration from one system to another. Used on a day- to day basis. **What do you dislike about parcelLab?** There is not much negatives, the website could do with some small changes visually. **What problems is parcelLab solving and how is that benefiting you?** It is allowing us to view if clients are receiving all the correct emails which allows us to then be prepared when clients come back and advise they haven't recieved any communication as of yet. ### 38. G-Customer Satisfaction. Global customer satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about parcelLab?** Partnership started via a trial and then rapidly grew from country to country, this was achieveble only by the strong results we gained from using the product. It is no doubt Parcellab brought a higher customer satisfaction due to its strong capabilities with the native language support for a braod section of markets, with its efficient and highly appriciated UX. **What do you dislike about parcelLab?** I have a hard time to say there was anything negative now when i look back, there was a strong collab with the team and they delivered beyond expectations. **What problems is parcelLab solving and how is that benefiting you?** It was mainly the frequent and consumer friendly updates in communication for deliveries. For us it was crusial - since we had many (costly) inquiries to customer service regarding the shipment status. We could decrease costs and increase customer satisfaction in a totally new and pro-active way. **Official Response from Anton Eder:** > We are delighted to hear that parcelLab has been able to meet and exceed your expectations, providing strong results and native language support for a broad range of markets. Thank you for your partnership! ### 39. Great- user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about parcelLab?** Super user friendly and really easy to use! **What do you dislike about parcelLab?** Some info not necessary all the time on each page **What problems is parcelLab solving and how is that benefiting you?** Track missing parcel- means we can keep track and notify management ### 40. My impression on parcelLab **Rating:** 4.5/5.0 stars **Reviewed by:** Fazilah H. | Warehouse assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2024 **What do you like best about parcelLab?** Loved the various integration option with ecommerce platform like Shopify and SAP store. Parcel delivery and tracking is their strength and customer will get the tracking number to self monitors on their product delivery. **What do you dislike about parcelLab?** I have nothing that I dislike with this platform. It has every tools and features that retailer need for shipping and parcel delivering. **What problems is parcelLab solving and how is that benefiting you?** parcelLab give option for customer to self-checking their parcel status. It help to reduce support ticket from customer that want to have update on their parcel delivery status. **Official Response from Anton Eder:** > We're glad to hear that you are enjoying the integration options with ecommerce platforms and our parcel delivery and tracking features. Thank you for your positive feedback! ### 41. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** esraa A. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about parcelLab?** detailed tracking information: gives all the needed information regarding the tracking status. **What do you dislike about parcelLab?** the delivered status does not show exactly whether it's delivered to the customer or the carrier. **What problems is parcelLab solving and how is that benefiting you?** checking the tracking status ### 42. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** omnia m. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about parcelLab?** detailed tracking information: gives all the needed information regarding the tracking status. **What do you dislike about parcelLab?** the delivered status does not show exactly whether it's delivered to the customer or the carrier. **What problems is parcelLab solving and how is that benefiting you?** checking the tracking status **Official Response from Rafael Figueroa:** > Thank you for your feedback! We're glad to hear that you find our tracking information detailed and helpful. We appreciate your input about the delivery status, feel free to email us at support@parcellab.com so we can look at this together. ### 43. Solve issues with parcel delivery in short time **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigues S. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about parcelLab?** No more problem in tracking parcel delivery status, both for us and customer. Get help from customer service for unrecognize parcel tracking number and get it resolve mostly within two days. Customize the tracking portal with our brand design. **What do you dislike about parcelLab?** I have nothing to complaint and hate about this platform. It has working in perfect condition for now. **What problems is parcelLab solving and how is that benefiting you?** Two issues that parcelLab has solved for are, which is package tracking and product returns. The process is automated and has accelerate most of the task. ### 44. Improving communication with our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about parcelLab?** The possibility of customising communications according to carriers and order types. Dashboard with the main kpis of the communications sent, first/second delivery attempt of the carriers, status of the carriers, etc. As a company, they are concerned to ensure the best integration, taking into account the limitations of the company's structure. Once we needed support from ParcelLab and the service was excellent and was resolved within the same day. **What do you dislike about parcelLab?** The disadvantage is that it is not our internal solution. ParcelLab is a third party and we are integrated with them. However, sometimes it is also an advantage... **What problems is parcelLab solving and how is that benefiting you?** We can customise carrier tracking communications, depending on the type of order and the carrier. When carriers sometimes deliver late due to road problems (for example), we can quickly modify the carrier's communications and notify our customers. **Official Response from Anton Eder:** > We appreciate your positive review and are pleased to hear that our services have helped you customize carrier tracking communications and address delivery challenges. We are committed to providing excellent support and integration for our customers. ### 45. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Zabar A. | Client executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2024 **What do you like best about parcelLab?** Its helpful in helping customers ger relevant information about dispatch and delivery **What do you dislike about parcelLab?** Sometimes it crashes when I need it the most **What problems is parcelLab solving and how is that benefiting you?** It solves the issue of understanding when an email has been sent from us, some customers do not realise its sent to them and they just need to check spam/junk folder ### 46. Parcellab increases customer convenience and reduces WISO calls **Rating:** 4.5/5.0 stars **Reviewed by:** Rene N. | Senior Manager Transportation, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about parcelLab?** Parcellab helps us to inform our customers about every step of their shipment and also to use the rerouting functions of the carriers. We can also carry out many analyses via the Parcellab portal and thus keep an eye on our KPIs. **What do you dislike about parcelLab?** I don't think the design of the portal is modern anymore, but it's being updated step by step and the new one looks great! **What problems is parcelLab solving and how is that benefiting you?** Parcellab significantly reduces the number of WISO calls and ensures transparent communication about the shipment status to the customer. The data that Parcellab collects through tracking helps us to analyse our KPIs. This data is very valuable. We can use it to intervene in an emergency and, for example, change the carrier for a destination country. ### 47. Parcel delivery and tracking is made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Christine O. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about parcelLab?** Quick process to track parcel delivery number and get the latest status of the shipment. Feature to communicate with customer post-purchase enable us to cross selling with product that customer might have interest. No-code installation help us to running the system within the same week. **What do you dislike about parcelLab?** Everything with parcelLab is helpful and I have no dislike with any of their tools. **What problems is parcelLab solving and how is that benefiting you?** Transparent tracking is beneficial because we can alwasy know shipment status and why there is delay in the delivering process. ### 48. G-CSAT. Global Customer Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** William A. | Head of operations, Customer Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about parcelLab?** Our partnership with parcelLab began with a trial in one country and swiftly grew worldwide, propelled by its remarkable success. Their adept management of various languages and carriers has resulted in increased customer satisfaction and enhanced business outcomes for us. **What do you dislike about parcelLab?** Nothing specific comes to mind. I genuinely appreciate collaborating with their team and the effective solutions they offer. **What problems is parcelLab solving and how is that benefiting you?** We encountered difficulties in maintaining customer communication throughout the shipping process, a vital component of the overall customer journey. parcelLab seamlessly addressed this challenge, greatly improving customer satisfaction levels and minimizing complaints. **Official Response from Anton Eder:** > It's great to hear that parcelLab has been able to address your challenges and improve customer satisfaction for your business. We value our partnership and are dedicated to delivering impactful solutions for your shipping communication needs. ### 49. The best tool to track your orders **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed E. | Customer service advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about parcelLab?** 1- So simple 2- Too many ways to track your orders 3- A good tool to resend the confirmation emails **What do you dislike about parcelLab?** 1- We need it to be available in all markets **What problems is parcelLab solving and how is that benefiting you?** Resending the confirmation emails ### 50. ParcelLab review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2024 **What do you like best about parcelLab?** I find ParcelLab to be one of the most effective systems that we us, the software and design is easy to navigate and very efficient. There are a number of features which allow us to provide effective detail to our customers regarding their enquiries and tailor their experience effectively to ensure they have the relevant communication. **What do you dislike about parcelLab?** It can be prone to a few glitches at times. **What problems is parcelLab solving and how is that benefiting you?** This helps us track communication to clients as well as allow us to make amendments and assist clients accordingly. ## parcelLab Discussions - [How does the returns feature work with parcelLab?](https://www.g2.com/discussions/how-does-the-returns-feature-work-with-parcellab) - 1 comment, 1 upvote - [How long does it take to setup an account?](https://www.g2.com/discussions/how-long-does-it-take-to-setup-an-account) - 1 comment, 1 upvote - [How well does parcelLab connect with different e-commerce platforms?](https://www.g2.com/discussions/how-well-does-parcellab-connect-with-different-e-commerce-platforms) - 1 comment, 1 upvote - [What is ParcelLab used for?](https://www.g2.com/discussions/what-is-parcellab-used-for) - 1 comment - [View parcelLab pricing details and edition comparison](https://www.g2.com/products/parcellab/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+14%3A24%3A40+-0500&secure%5Bsession_id%5D=48648ff1-46ea-4aee-9995-ef71802a4d6a&secure%5Btoken%5D=fada55b3daa043daace0703b98b6016f58ca14422f38ed79f8b2f64068ff97f4&format=llm_user) ## parcelLab Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Dynamics 365 Commerce](https://www.g2.com/products/dynamics-365-commerce/reviews) - [Fulfil](https://www.g2.com/products/fulfil/reviews) - [Global-e](https://www.g2.com/products/global-e/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Happy Returns](https://www.g2.com/products/happy-returns/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Linnworks](https://www.g2.com/products/linnworks/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Metapack](https://www.g2.com/products/metapack/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [OrderProtection.com](https://www.g2.com/products/orderprotection-com/reviews) - [Rebound Returns](https://www.g2.com/products/rebound-returns/reviews) - [Rise](https://www.g2.com/products/rise/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Talend Data Integration](https://www.g2.com/products/talend-data-integration/reviews) - [TrackTrade Field Service App](https://www.g2.com/products/tracktrade-field-service-app/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zowie](https://www.g2.com/products/zowie/reviews) - [Zscaler OT/IoT Segmentation](https://www.g2.com/products/zscaler-ot-iot-segmentation/reviews) ## parcelLab Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - OMS **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping - Inventory **Carrier and rate management** - Vendor availability **Transactions** - Exchange - Approvals - Refund - Credit **Reports** - Shipment reports - Unshipped products ## Top parcelLab Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.3/5.0 (172 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (578 reviews)