--- title: parcelLab Reviews meta_title: 'parcelLab Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 271 reviews by the users' company size, role or industry to find out how parcelLab works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 271 scale: '5' date_modified: '2026-07-03' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # parcelLab Reviews **Vendor:** parcelLab **Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking) **Average Rating:** 4.6/5.0 **Total Reviews:** 271 ## About parcelLab parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience. ## parcelLab Pros & Cons **What users like:** - Users appreciate the **ease of use** of parcelLab, finding the return process straightforward and well-organized. (54 reviews) - Users appreciate the **real-time tracking efficiency** of parcelLab, enhancing satisfaction and streamlining the post-purchase process. (43 reviews) - Users appreciate the **real-time tracking updates** from parcelLab, enhancing transparency and customer satisfaction post-purchase. (40 reviews) - Users value the **streamlined communication** of parcelLab, enhancing organization and keeping customers well-informed effortlessly. (36 reviews) - Users appreciate the **real-time, detailed tracking updates** from parcelLab, enhancing transparency and customer satisfaction. (35 reviews) - Customer Support (23 reviews) - Helpful (21 reviews) - Communication (20 reviews) - Communication Efficiency (19 reviews) - Real-time Updates (19 reviews) **What users dislike:** - Users express frustration over **tracking issues** , including limited information on older orders and frequent logouts. (18 reviews) - Users note the **limited functionality** for advanced features, impacting personalization and analytics in their communication efforts. (13 reviews) - Users desire more **advanced personalization and analytics features** in parcelLab for better optimization and communication. (13 reviews) - Users note **limited customization options** in parcelLab, often needing assistance for deeper personalization and advanced features. (11 reviews) - Users find the **complexity** of parcelLab challenging, as navigating features and customization often requires assistance. (8 reviews) - Users find the **UX improvement lacking** , expressing frustration over editability, tracking, and inconsistent interfaces. (8 reviews) - Complex Implementation (7 reviews) - Difficult Learning Process (6 reviews) - Difficult Settings Management (6 reviews) - Users experience **integration issues** with parcelLab, facing slow support and limited local assistance during implementation. (6 reviews) ## parcelLab Reviews ### 1. Very helpful tool in delivery communication with our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about parcelLab?** all of our shops in one overview dashboard and not several logins for every shop **What do you dislike about parcelLab?** Not easy to self-redesign the mailings. You always need the help from parcellab **What problems is parcelLab solving and how is that benefiting you?** helps us to communicate with our customers in every step of their delivery ### 2. parcel lab is useful website to track customers orders and returns **Rating:** 5.0/5.0 stars **Reviewed by:** mahmoud h. | customer servies, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about parcelLab?** easy to use the website and well desgined website **What do you dislike about parcelLab?** nothing it's just good website and helps me alot **What problems is parcelLab solving and how is that benefiting you?** easy to track any prder ### 3. parcel lab is good **Rating:** 5.0/5.0 stars **Reviewed by:** hayam h. | agent (customer service), Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about parcelLab?** parcel lab is good and help us to track the orders and help our customers **What do you dislike about parcelLab?** need some updates and till now no problem **What problems is parcelLab solving and how is that benefiting you?** cheked reurn tracks help us ### 4. Good tools for parcel tracking and returns service **Rating:** 5.0/5.0 stars **Reviewed by:** Sulaiman K. | IT Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2024 **What do you like best about parcelLab?** parcelLab help simplify challenging process of logistic and parcel delivery operations. As a automative retailer, we ship hundreds of parcel everyday and need an easy platform to track and manage all the shipment information tracking numbers. **What do you dislike about parcelLab?** We have nothing that we dislike or hate with this partnership. All problem with the software is quickly revise and fixed by the platform. **What problems is parcelLab solving and how is that benefiting you?** Solve problem with product returns SOP and management. **Official Response from Anton Eder:** > We're glad to hear that parcelLab has been helpful in simplifying your logistic and parcel delivery operations. We strive to provide a user-friendly platform for tracking and managing shipment information. ### 5. Taking back control over the post purchase customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Max S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about parcelLab?** Great collaboration with the parcelLab team and being able to personalize every touchpoint post sales have been a huge game changer for us. **What do you dislike about parcelLab?** Nothing to dislike, really. So far a great success story for us. **What problems is parcelLab solving and how is that benefiting you?** Thanks to parcelLab, we now have complete control over the post-purchase customer experience. We begin with personalized tracking updates, being proactive and transparent with our customers. Additionally, we've designed a fully digital returns process, eliminating the need for paperwork in the packaging. Plus, we can gather valuable insights through the data collected along the way. **Official Response from Anton Eder:** > Thank you for your kind words! We're glad to hear that parcelLab has been a great success for you. We appreciate your support and look forward to continuing to provide value for your business. ### 6. Curtail WISMR from the start **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen R. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about parcelLab?** Upon implementing parcelLab, we experienced an immediate ~20% drop in WISMR requests, which significantly lowered the load on our customer service team. Their satisfaction has noticeably improved along with that of our customers. **What do you dislike about parcelLab?** Nothing I can think of - it's been a great addition to our operations, and we plan to continue using it. **What problems is parcelLab solving and how is that benefiting you?** parcelLab has reduced the frustration previously felt by both customers and our customer service team during the returns process. Their solution has brought much-needed transparency. **Official Response from Anton Eder:** > We're glad to hear that parcelLab has been a great addition to your operations, reducing WISMR requests and improving customer satisfaction. We're committed to providing solutions that address the pain points in the returns process and bring much-needed transparency to the customer experience. ### 7. My experience with parcel lab **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2024 **What do you like best about parcelLab?** - Easy to be navigated - no need for an extensive training to learn how to use it - helping customers tracking there parcels - **What do you dislike about parcelLab?** - it has to support other languages. - faster techincal support **What problems is parcelLab solving and how is that benefiting you?** - it was providing reliable information regarding parcel tracking ### 8. Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Bassant S. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about parcelLab?** Ease of Use, very good tool for tracking **What do you dislike about parcelLab?** Nothing so far, very good app and easy to use **What problems is parcelLab solving and how is that benefiting you?** Tracks shipments easily ### 9. good parcel lab **Rating:** 5.0/5.0 stars **Reviewed by:** mohammed a. | customer services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about parcelLab?** Good Parcel Lab used it to track orders and returns **What do you dislike about parcelLab?** nothing it's good app just need more updates **What problems is parcelLab solving and how is that benefiting you?** track orders ### 10. Great Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about parcelLab?** It's simple and easy to navigate user interface makes parcelLab enjoyable and efficient in its use. It seamlessly integrates into wider systems used. **What do you dislike about parcelLab?** Initially, I had problems getting my account up and running but this was promptly sorted with the use of support. **What problems is parcelLab solving and how is that benefiting you?** Its database allows for extensive research into clients history. This allows me to spport queries with great detail. ### 11. Making returns less of a pain **Rating:** 4.5/5.0 stars **Reviewed by:** Ankur S. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about parcelLab?** Switching to parcelLab has made handling returns simpler for us. The platform has a straightforward process. We were able to adjust some settings to match our preferences for handling returns. Compared to before, managing returns with parcelLab has been a more organized and less stressful experience. **What do you dislike about parcelLab?** Though parcelLab has streamlined our returns process, I find that the initial setup for configuring the returns settings could be more intuitive. But returns is a complex topic and they asked the right questions to lift our returns process on the next level. **What problems is parcelLab solving and how is that benefiting you?** It's now way easier to handle returns and keep customers informed. The consistent experience across regions is strengthening our brand, and the insights from the data are helping us improve - our customers are happier and coming back. ### 12. Highly motivated, agile company in which all employees identify with the product. **Rating:** 5.0/5.0 stars **Reviewed by:** Lothar M. | Senior Project Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about parcelLab?** -Agile, friendly and highly motivated. You get the feeling that all employees are experts in their field. -The product is customised to my needs -The product is constantly being developed further **What do you dislike about parcelLab?** -no direct negative points. -The organisation could be more transparent **What problems is parcelLab solving and how is that benefiting you?** -Standardised communication with our customers. - Digital self-service for our customers (Returns Portal) - Analytics **Official Response from Anton Eder:** > We appreciate your feedback about transparency. We are continuously working on improving our communication and transparency. ### 13. Great result after use it **Rating:** 4.5/5.0 stars **Reviewed by:** Hapezah A. | Warehouse Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about parcelLab?** Platform to monitor parcel delievery status by customer themself. Integration with Shopify and UPS is available and can setup it code-free. **What do you dislike about parcelLab?** No dislike. The tools work well with ecommerce platform. **What problems is parcelLab solving and how is that benefiting you?** Reduce customer frequency to contacting customer support to track their parcel delivery status. Customer can track the delivery themself. ### 14. the best webiste to track our customers orders and the returns **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about parcelLab?** good design and easy-to-use website and we can track our customer orders **What do you dislike about parcelLab?** it's just a good tool we can use it any time **What problems is parcelLab solving and how is that benefiting you?** we can easlity track customer orders and track returns for the customer and easy to use ### 15. Easy to use, great insights, great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about parcelLab?** I've been working with parcellab mostly from a content standpoint (personalising and implementing our emails to the customers, setting up the content templates for our different sales channels), and I've been really impressed about how easy it is to use. Another great thing is the support: Most of the time, I got a response within a day and a solution for my problem within 3 days. **What do you dislike about parcelLab?** The dashboard can at times be a bit fiddly. **What problems is parcelLab solving and how is that benefiting you?** Before using parcellab, our communication to our customers about parcel status was far from perfect. Now, we inform them about every step their parcel takes on the way, while also communicating their possibilities of a return, our support hotline and pushing reviews. We also gained valuable insights into the effectiveness of our shipping process. **Official Response from Anton Eder:** > We're glad to hear that you find parcelLab easy to use and that you appreciate our support. We understand your feedback about the dashboard and will continue to work on improving the user experience. ### 16. A great tool to get the control back on your post purchase experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about parcelLab?** parcelLab is providing a reasonably easy way to control performance and experience accross all our carriers and markets. All delivery communication is now branded and with our own tone of voice, and we can measure it's performance. We have also integrated with our CRM to bring full transparency on tracking and exceptions for agents and customers. **What do you dislike about parcelLab?** We can still improve in leveraging the communication and marketing capabilities. Not all our teams are really taking ownership of the topic and it riquires focus and dedication to make it happen. **What problems is parcelLab solving and how is that benefiting you?** We work with many carriers in many countries, we were blind on performance and customer experience post purchase. We now have consistent real time visibility, and full control on the communication. **Official Response from Anton Eder:** > We appreciate your input and are pleased to know that parcelLab has helped you integrate with your CRM for better tracking and transparency. ### 17. Reliable and intuitive tool for enhanced customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Supermarkets | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about parcelLab?** ParcelLab is a great tool to be on top of every step of the post-purchase journey. Tracking shipments, following up on any issues flagged by carriers, measuring KPIs and customizing transactional emails and tracking pages are but a few of the possibilities parcelLab represents and gives to clients. Should any issues arise, customer support and dedicated account managers reply swiftly and take proactive responsibility in solving any problems and providing personalized solutions. There has not been a single time the parcelLab team was unavailable to jump on a call to discuss doubts and speed up the resolution of issues. All in all a great tool and company to work with! **What do you dislike about parcelLab?** The help center documentation could be a bit easiert to navigate and include more video tutorials. Some descriptions, especially regarding set-up and data integration could be phrased in a less technical way for the sake of simplicity. However, the information on there is very helpful and, should any doubts persist, customer support is right there to help out. **What problems is parcelLab solving and how is that benefiting you?** Working with different carriers where not all of those handle the same type of packages or even shipment types (deliveries and returns), it is tricky stay informed of the various stages orders run through. With parcelLab and the function to export large amounts of data, it is easy to stay on top of things and analyze carrier performance in depth. ### 18. Great collaboration and insights by the Parcellab team **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna G. | Senior Consultant at Sopra Steria, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about parcelLab?** Innovative approach and customer engagement combined with a transparent communication and great service. **What do you dislike about parcelLab?** I´m having difficulty pinpointing anything negative **What problems is parcelLab solving and how is that benefiting you?** By giving customer insight on their post purchase journey and control over their parcel, it will benefit my company by both credibility and lower cost, such as decreased amount of calls to customer service. **Official Response from Anton Eder:** > Thank you for your positive feedback! We're glad to hear that our approach and service have been beneficial for you and your company. We strive to provide a seamless post-purchase journey for customers and are committed to helping businesses like yours improve credibility and reduce costs. We appreciate your support. ### 19. Global reach, easy setup **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep S. | Senior Digital Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about parcelLab?** Been using parcelLab for a couple of month globally in our retail biz, and it’s fairly easy to setup. The support team is very responsive and our Implementation Manager was always there when we needed her. Compared to Narvar and Aftership, parcelLab's international coverage and easy customization is a step ahead. A definite recommend for any retail brand looking to expand their post-purchase experience. **What do you dislike about parcelLab?** We're relatively new to using parcelLab and while the setup and customization have been smooth, there's still a lot we have to explore. Nothing major comes to mind so far in terms of drawbacks. However, I do wish there were more detailed tutorials or a more extensive FAQ section for newcomers like us to quickly get acquainted with all the features. **What problems is parcelLab solving and how is that benefiting you?** We had a mishmash of post-purchase communication systems across different regions. parcelLab gave us a single system that works the same, whether we're dealing with customers in Paris, Tokyo or Bangladesh. Now, tracking orders and handling returns is a easy no matter where our customers are. ### 20. Reducing customer service and return costs **Rating:** 4.5/5.0 stars **Reviewed by:** Robin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about parcelLab?** ParcelLab helps in significantly reducing customer service inquiries and returns, which in turn cuts operational costs, making our processes more economical and efficient. **What do you dislike about parcelLab?** Haven't found any downsides in terms of cost-cutting with parcelLab yet, it's been beneficial in streamlining our operational expenses. **What problems is parcelLab solving and how is that benefiting you?** High operational costs tied to customer service inquiries and returns. By improving communication and providing accurate shipping updates, it reduces inquiries and potential return rates, thus lowering operational expenses. **Official Response from Anton Eder:** > We're glad to hear that parcelLab has been able to significantly reduce your customer service inquiries and returns, leading to more economical and efficient processes. ### 21. Excellent parcel tracking insights **Rating:** 4.5/5.0 stars **Reviewed by:** Shi K. | Warehouse Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about parcelLab?** What make parcelLab impressive are with its real-time update on parcel tracking and status. The tracking is transparent and users can track their parcel and be informed of the status. Our manufacturing business rely on it to solve our logistic problem. **What do you dislike about parcelLab?** No dislike with the software. It is always up and running for our business need. **What problems is parcelLab solving and how is that benefiting you?** Solve product delivering problem to our customer. Provide customer a way to find and track order status and product shipment progress. Generate analytics report on delivery effectiveness. **Official Response from Anton Eder:** > We're glad to hear that parcelLab has been reliable for your business needs. Thank you for choosing us to solve your logistic problems. ### 22. Great tool for driving post purchase experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about parcelLab?** - Easy to use and set up to delivery branded and consistent messages to customers without needing lots of 'tech knowledge' - Lots of new features coming out to improve self serve capability of end users **What do you dislike about parcelLab?** - Analytics are a bit clunky, are best utilised in a business BI tool **What problems is parcelLab solving and how is that benefiting you?** - Proactively communicating with our customers in order to deflect contact from our customer care teams when needed - Allows us visibility of our own measures of success - such as customer promise rate **Official Response from Anton Eder:** > Thank you for your feedback on the analytics. We understand the importance of having robust analytics and are continuously working on improving this aspect of our tool. ### 23. Post Purchase Software solution that elevates your communication to the next level! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about parcelLab?** It is an easy to implement solution with significant impact on the customer experience. We were able to reduce Customer Service inquiries while strengthening our branding in the communication journey. **What do you dislike about parcelLab?** There is not much to dislike to be honest. The people involved are great and so is the product. In the backend there are minor aspects that have room for improvement. **What problems is parcelLab solving and how is that benefiting you?** Bridge the communication gap between order placement and parcel delivery. Additionally our carrier and warehouse performance tracking was supplemented by ParcelLabs Analytics. ### 24. Report, reflect and refine **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about parcelLab?** parcelLab's transparency and reporting features in their portal, offers a clear overview into logistics performance. The insights provided are helping us act on exceptions promptly. The detailed reporting empowers us to make data-driven decisions, continually fine-tuning our logistics strategy for better operational efficiency. **What do you dislike about parcelLab?** The reporting feature in parcelLab is comprehensive, but initially, it felt a bit overwhelming with a steep learning curve to fully understand all the metrics. **What problems is parcelLab solving and how is that benefiting you?** parcelLab’s reporting is helping us spot delivery hiccups fast and act on them. It’s like having an extra set of eyes on our logistics, making things run way smoother. ### 25. parcelLab is the answer for a smooth parcel delivery tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Max M. | IT Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about parcelLab?** Withn many integration option that can be easily connected with the system, parcelLab is my first choice for parcel delivery and management. Easy navigation and to setup custom tracking interface for our brand. **What do you dislike about parcelLab?** I have no dislike with parcelLab. It has provide all the needed tools and features to manage parcel delivery. **What problems is parcelLab solving and how is that benefiting you?** Reduce inquiry support ticket regarding shipment status on our customer support platform. It is because customer now can check on the parcel status themself. **Official Response from Anton Eder:** > Thank you for sharing that you have no dislikes about parcelLab. We're glad to hear that our tools and features have been meeting your needs for managing parcel delivery. ### 26. ParcelLab Life **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2024 **What do you like best about parcelLab?** ParcelLab is easy to navigate and use on a day to day basis. **What do you dislike about parcelLab?** Sometimes ParcelLab times out unexpectedly. **What problems is parcelLab solving and how is that benefiting you?** ParcelLab allows me to change email addresses that have been entered wrong by the client and this allows for a more seamless transaction. ### 27. The customer service is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about parcelLab?** The customer service is excellent - fast, competent and friendly. Exceeded our expectations in every respect and we recommend them without reservation. Many thanks to the team for their outstanding work! **What do you dislike about parcelLab?** The page with which you can create evaluations could be a little faster **What problems is parcelLab solving and how is that benefiting you?** With this service, we avoid many customer inquiries and our customer service is relieved. The customer also remains tracked in our store so that they may place further orders **Official Response from Anton Eder:** > We're thrilled to hear that you had an excellent experience with our customer service team! We strive to provide fast, competent, and friendly support to all our customers. ### 28. Experience with ParcelLab **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about parcelLab?** We really liked working with ParcelLab, the persons we work with are nice and they managed to get the go-live up and running quickly and efficiently. **What do you dislike about parcelLab?** Unfortunately, since the go-live, we had some remarks for things that need to be changed (wrong tracking link, some changes to the contents of the messages going out to the customers). It's been more than 3 weeks and several reminders and nothing happened. The service level decreased once the go-live was done. **What problems is parcelLab solving and how is that benefiting you?** ParcelLab helps with communication with customers. We get less tracking questions and the customers are happy to be kept informed about the status of their shipments. **Official Response from Anton Eder:** > Thank you for sharing your experience with ParcelLab. We're pleased to hear that our team was able to efficiently assist you with the go-live process. We apologize for the issues you've encountered post go-live and will work to address them promptly. ### 29. Track and Thrive **Rating:** 5.0/5.0 stars **Reviewed by:** Niclas E. | Board Observer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about parcelLab?** parcelLab has notably improved our package tracking and visibility. Real-time updates keep our customers informed from dispatch to delivery, reducing the inquiries about package status. The customization lets us brand our tracking page and notifications, which adds a professional touch. **What do you dislike about parcelLab?** parcelLab lacked control over customization and targeting in the past. It was mostly handled on their end, which felt a bit restricting. However, things took a positive turn with the introduction of the Campaign Manager. This brought customization and targeting back to us, allowing for more granular control over our campaigns. **What problems is parcelLab solving and how is that benefiting you?** Before parcelLab, tracking packages was a unfinished process. Now, real-time tracking updates keep both us and our customers well-informed throughout the delivery journey. ### 30. Amazing post-purchase platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kai W. | Consultancy Intern, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2024 **What do you like best about parcelLab?** The tool has allowed us to excel in our customer communication journeys. The best upsides are the span of customizability, the option to segment on many different data points, and the dedicated support team we received. **What do you dislike about parcelLab?** The ease of changing settings is bad, everything has to go through the support team which is very time consuming in the case that you need to change a specific setting quickly. **What problems is parcelLab solving and how is that benefiting you?** ParcelLab helps us solve the issues we had with overcommunicating ### 31. Powerful post purchase communication platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about parcelLab?** Customizable and insightsfull post purchase communication platform. Fast and easy inplementation, great usability, constructive solution oriented partnership, always open for feature requests. They know their product, logistic and tech processes and deliver what is needed. **What do you dislike about parcelLab?** Dev capacity could be slightly increased **What problems is parcelLab solving and how is that benefiting you?** ParcelLab solves the problem of uncertainty due to intrasparent parcel status on customers as well as on retailers side and manual efforts for Dev and customer care team. Reduces customer requests, increases forecasting capabilities and automates manual processes. ### 32. A step in the right direction **Rating:** 4.5/5.0 stars **Reviewed by:** Niklas R. | Investor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about parcelLab?** After using AfterShip for a while, we started looking for more customization to better align with our brand’s evolving persona. That’s when we discovered parcelLab and decided to make the switch. parcelLab held promise with its customization features. Unlike the somewhat rigid template options in AfterShip, parcelLab offered a more flexible platform, letting us tailor our post-purchase communications more flexible. **What do you dislike about parcelLab?** Nothing negative has come up so far, and we're optimistic about leveraging parcelLab to its full potential moving forward. **What problems is parcelLab solving and how is that benefiting you?** The platform allows us to send timely and accurate tracking updates to our customers. This transparency has not only reduced the number of inquiries about package locations but has also enhanced our customers' trust in our brand. ### 33. Enterprise tool w/o enterprise price / setup time **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan U. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about parcelLab?** A ton of entreprise level features at an affordable price. I've been use to long setup times and clunkier backend setups but Parcel Lab has figure it out. **What do you dislike about parcelLab?** Its been early for us so havent seen any issues to report. **What problems is parcelLab solving and how is that benefiting you?** We've been getting nickeled and dimed for returns with previous users and adding features like EDD was like double the cost. Parcel lab wraps it all in one clean interface **Official Response from Noel hamill:** > Thank you for sharing your positive experience with ParcelLab. We're committed to offering a seamless and cost-effective solution for enterprise-level needs. ### 34. Powerfull and intuitive platfom **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about parcelLab?** The analytics dashboard and email template configuration **What do you dislike about parcelLab?** Lack of control of SMS content - we need the ParcelLab product team to edit them for us. **What problems is parcelLab solving and how is that benefiting you?** Informing customers timely and accurately about the status of their order, pre- and post-dispatch.​ Reducing the high volume of manual workload from the Customer Service team Improve managing and central communication templates.​ One Platform with tracking data across all communication channels.​ **Official Response from Anton Eder:** > Thank you for sharing your positive experience with parcelLab's analytics dashboard and email template configuration. We understand your concern about the lack of control over SMS content, and we will work to address this issue with our product team. ### 35. Streamlining returns management **Rating:** 4.5/5.0 stars **Reviewed by:** Maroš . | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about parcelLab?** What I appreciate most about parcelLab is their exceptional approach to managing returns and exchanges. Their "Retain" feature allows for highly customizable return experiences, offering the ability to set return rules, restrictions, exceptions, and refund policies. This level of granularity ensures that I can manage returns exactly the way I want, making the process more efficient and customer-friendly. Additionally, parcelLab's support team is outstanding. They're typically very responsive, and whenever I have a question or need adjustments, they always take the time to discuss ideas on how to further improve the customer experience. This level of attention and collaboration makes parcelLab not just a service provider, but a valuable partner in enhancing post-purchase interactions. **What do you dislike about parcelLab?** While I'm quite pleased with parcelLab's Retain and Engage products, one area that could be improved is the initial implementation phase. We've found that the project plans for rolling out these features don't always go as smoothly as expected. However, it's worth noting that once the services are up and running, we haven't experienced any significant delays in our requests. So while the setup process has some room for improvement, the ongoing service has been reliable. **What problems is parcelLab solving and how is that benefiting you?** parcelLab simplifies our entire returns management process. Their specialized features for warranty cases let customers upload photos and set handling rules, streamlining complex issues. Additionally, their exchange features automatically trigger new orders for sizing issues, helping to recover lost revenue. In short, parcelLab efficiently manages our returns and exchanges while also aiding in revenue recovery. ### 36. Best partnership ever built! **Rating:** 5.0/5.0 stars **Reviewed by:** Breanna M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about parcelLab?** The willingness to build solutions that impact the success of our brand. **What do you dislike about parcelLab?** We aren't using out of the box solutions so custom builds could take time. **What problems is parcelLab solving and how is that benefiting you?** Global post purchase experience which has made a drastic (positive) impact on our post purchase flows. Return Management which has increased our exchange rates and lowered our return costs, across the business. ### 37. Good tool overall with space to grow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2024 **What do you like best about parcelLab?** What I like most is the usability of the tool and the opportunity to test beta version to help the overall growth of the tool. **What do you dislike about parcelLab?** At the moment, I cannot point out one specific point that I can consider as downside. **What problems is parcelLab solving and how is that benefiting you?** The biggest point is to have a tool that centralized this two main purpose on the same place. ### 38. I love their logistic insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about parcelLab?** As a logistics leader, it’s crucial to have a clear view of our shipping performance. parcelLab provides all the statistics I need and allows me to export them to our BI tool for further analysis. **What do you dislike about parcelLab?** The only drawback is that their enhanced reporting feature could have been introduced sooner. **What problems is parcelLab solving and how is that benefiting you?** parcelLab helps us track and manage shipments across 17 different countries, providing comprehensive insights that are vital for operational improvements. **Official Response from Anton Eder:** > We're glad to hear that you find our logistic insights valuable for your business. Thank you for your feedback! ### 39. A game-changer for ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about parcelLab?** I love that parcelLab enhances the post-purchase experience on many levels. It transforms this into an opportunity for continued customer engagement. I love their platform to streamline communications and order management. Each step from hipping to returns is smooth and cutomer friendly. **What do you dislike about parcelLab?** I honestly don't have any downside to using parcelLab. **What problems is parcelLab solving and how is that benefiting you?** The problem that parcelLabis solving is the post-purcahse expereince and maintaining cutomer engagement. Instead of a burden placed on customer service, the platform preemptively addresses common concerns. It helps me retain customers and boost repeat business. ### 40. it was really a smooth experience, it provided me with many useful information. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about parcelLab?** easy to use, as it is a well-organized website. **What do you dislike about parcelLab?** Nothing, I think that everything is good. **What problems is parcelLab solving and how is that benefiting you?** it shows me an accurate tracking for the orders. ### 41. amazing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about parcelLab?** easy tracking of order and cx information **What do you dislike about parcelLab?** somtime it glitch out and doenst show the notifiaciton area to re send emails **What problems is parcelLab solving and how is that benefiting you?** easy tracking of shipments **Official Response from Anton Eder:** > We're glad to hear that you find our platform easy to use for tracking orders and customer information! ### 42. My favourite service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Chika M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about parcelLab?** Collaborating with parcelLab has significantly uplifted our operations. The team there is not just responsive but also brainstorming strategies, always ready with suggestions for the future. Having moved from another service provider, narvar, I can vouch for the support that parcelLab offers. **What do you dislike about parcelLab?** Honestly, pinpointing a notable drawback in parcelLab's service has been a challenge; their platform has hit our expectations so far. **What problems is parcelLab solving and how is that benefiting you?** As someone in charge of customer experience, I was trying to figure out how to keep customers happy after they bought something. I wanted them to still like us and stay interested. Then I found parcelLab, and things got a lot easier. Now, our customers stay in the loop and feel good about buying from us, all thanks to parcelLab's help. ### 43. Good tracking and return tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about parcelLab?** The fact that it provides tracking and return features integrated in one simple setup. **What do you dislike about parcelLab?** The User Interface is not very friendly and it lacks some maturity. **What problems is parcelLab solving and how is that benefiting you?** Providing out of the box widgets that could be integrated with any page of my website. ### 44. Swiss knife for tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about parcelLab?** The integration with carriers information and the support team. **What do you dislike about parcelLab?** UX of widgets could be improved. Some things are not intuitive. **What problems is parcelLab solving and how is that benefiting you?** Aggregating information from multiple orders and displaying it in one single place in a ready to use widget, with code integration. ### 45. Very useful service **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about parcelLab?** We saw direct postitive impact for our customer service after GoLive. Pro-active communication towards our customers, in case of delivery problems, was a game changer for us. Implementation was easy, despite our complex setup and Parcellab was very committed in helping us, getting everything ready. **What do you dislike about parcelLab?** Visualization of analytics could be better, especially the colour scheme, which makes diagrams difficult to read sometimes. Support for eastern european carriers could be better, but I guess that's complaining at a high level. Parcellab started implementing those, so we will have a solution in the future. **What problems is parcelLab solving and how is that benefiting you?** We use 20 different carriers across europe, which makes it very hard to have a good overview over the current situation in logistics. Parcellab allows us to have one solution and provides the features we need to: 1. automatically inform our customers about the status of their deliveries 2. automate businesses process depending on parcel tracking status 3. optimize ourselfes and carrier performances ### 46. Toolkit for Marketers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about parcelLab?** I can focus on customer segments that matter, run campaigns swiftly, and the best part? Getting to see the impact of my efforts. It's marketing made easy and effective! **What do you dislike about parcelLab?** It's working well and I haven't stumbled upon anything displeasing yet. It's too early to point out any downsides as I'm still getting acquainted with all the Campaign Manager features. **What problems is parcelLab solving and how is that benefiting you?** Campaign Manager is solving marketing challenges like targeting precise customer segments and setting up campaigns. It helps in reducing support inquiries by addressing common issues through targeted campaigns. **Official Response from Anton Eder:** > We're thrilled to hear that parcelLab's Campaign Manager is helping you focus on customer segments and run effective campaigns. Thank you for sharing your positive experience! ### 47. A great product with a customer-centric team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about parcelLab?** Their empathetic approach and collaboration with their customers. The support they provide is great, and they really listen to what the clients want. Their product is easy to use and robust. **What do you dislike about parcelLab?** The implementation team could be more of a go-getter and have more eye to detail **What problems is parcelLab solving and how is that benefiting you?** A messy, inconsistent delivery tracking and comms experience. **Official Response from Anton Eder:** > Thank you for your feedback. We will definitely take your comments about the implementation team into consideration and work on improving their approach and attention to detail. ### 48. The best tool for companies when it comes to post purchase communication **Rating:** 5.0/5.0 stars **Reviewed by:** Maurice F. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about parcelLab?** When it comes to post purchase communication from companies to end customers, there is no getting around parcelLab. The integration is totally simple and requires less than 2 weeks and little to no IT resources. parcelLab offers extremely good and fast customer support. You can tell when interacting with parcelLab that they know and understand their tool as well as the market/end customer. In addition, the tool or the emails are extremely flexible and can be adapted to one's own needs at any time. This makes you much more independent of the parcel delivery service providers when it comes to communication. A great side effect is that the customer is always led back to your own online store and thus buys again. **What do you dislike about parcelLab?** In some places, it would be nice to be able to customize the email templates a bit more yourself. **What problems is parcelLab solving and how is that benefiting you?** Thanks to parcelLab, we handle the shipping communication to our customer ourselves and do not leave this to a third-party service provider. In addition, we can track parcels via the backend and evaluate the performance of the individual carriers. ### 49. Very smooth and seamless post purchase experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about parcelLab?** What sets parcelLab apart is its uniqueness. The product doesn't just offer a run-of-the-mill solution; it offers a tailored experience that resonates with our brand and customer expectations. It's not just about the bells and whistles – it's about the practicality and effectiveness of the tools at our disposal. One of the standout features is the remarkable customer service. Whenever we've needed assistance or guidance, parcelLab's support team has been right there by our side. This level of responsiveness and dedication reflects their commitment to ensuring our success. In the ever-evolving world of e-commerce, having a partner that's always there when needed. Our decision to collaborate with parcelLab has significantly boosted our customer satisfaction levels. It's been a marked difference from our previous experience with Narvar. While Narvar's service seemed more like a generic, one-size-fits-all solution, parcelLab's approach is refreshingly different. They actually listen to our needs and challenges, and work alongside us to tailor the solution accordingly. Narvar's limitations in customization became apparent as we scaled our operations. parcelLab, on the other hand, has been accommodating and proactive in helping us navigate these obstacles. Their focus on creating the best possible experience for our customers aligns perfectly with our vision. **What do you dislike about parcelLab?** There's not much to dislike about parcelLab – and yes, it's not a freebie. Customization is key in the world of retail, and here's where we've encountered a minor hiccup. While parcelLab offers an impressive array of tools, we've found ourselves yearning for a bit more control over adjusting templates and incorporating banners into our communications. It's worth mentioning, though, that we're aware parcelLab is actively working on enhancing this aspect. **What problems is parcelLab solving and how is that benefiting you?** In essence, parcelLab bridges the gap between retailers and customers, transforming shipment tracking into an avenue for exceptional customer service and heightened satisfaction. ### 50. A great tool for elevating your post-purchase game **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian H. | Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about parcelLab?** I value parcelLab for its functionality, enabling us to stay closely connected with our customers. Unlike our past dealings with Narvar, which was heavily branded, parcelLab works quietly in the background, highlighting our brand. I'm also impressed by their prediction feature, which has boosted orders on our product description page and at checkout. **What do you dislike about parcelLab?** Regarding shortcomings, I don't have any notable issues with parcelLab at the moment. **What problems is parcelLab solving and how is that benefiting you?** At first, we used parcelLab to ensure we stayed connected with our customers during delivery. It's still doing that job but the recent addition of the Estimated Delivery Date (EDD) tool has been great, enhancing our conversion rates even before a customer hits the 'buy' button. ## parcelLab Discussions - [How does the returns feature work with parcelLab?](https://www.g2.com/discussions/how-does-the-returns-feature-work-with-parcellab) - 1 comment, 1 upvote - [How long does it take to setup an account?](https://www.g2.com/discussions/how-long-does-it-take-to-setup-an-account) - 1 comment, 1 upvote - [How well does parcelLab connect with different e-commerce platforms?](https://www.g2.com/discussions/how-well-does-parcellab-connect-with-different-e-commerce-platforms) - 1 comment, 1 upvote - [What is ParcelLab used for?](https://www.g2.com/discussions/what-is-parcellab-used-for) - 1 comment - [View parcelLab pricing details and edition comparison](https://www.g2.com/products/parcellab/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-06+01%3A34%3A34+-0500&secure%5Bsession_id%5D=6b52506e-b63a-4ac4-9fba-0a630ebdbdeb&secure%5Btoken%5D=9af15285c6b16efdbcf8be5904cda69fe3f0d98a6777941ef0ccaa542e83ab66&format=llm_user) ## parcelLab Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Dynamics 365 Commerce](https://www.g2.com/products/dynamics-365-commerce/reviews) - [Global-e](https://www.g2.com/products/global-e/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Happy Returns](https://www.g2.com/products/happy-returns/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Linnworks](https://www.g2.com/products/linnworks/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Metapack](https://www.g2.com/products/metapack/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [OrderProtection.com](https://www.g2.com/products/orderprotection-com/reviews) - [Rebound Returns](https://www.g2.com/products/rebound-returns/reviews) - [Rise](https://www.g2.com/products/rise/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Talend Data Integration](https://www.g2.com/products/talend-data-integration/reviews) - [TrackTrade Field Service App](https://www.g2.com/products/tracktrade-field-service-app/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zowie](https://www.g2.com/products/zowie/reviews) - [Zscaler OT/IoT Segmentation](https://www.g2.com/products/zscaler-ot-iot-segmentation/reviews) ## parcelLab Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - OMS **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping - Inventory **Carrier and rate management** - Vendor availability **Transactions** - Exchange - Approvals - Refund - Credit **Reports** - Shipment reports - Unshipped products ## Top parcelLab Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.3/5.0 (172 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (578 reviews)