146 parcelLab Reviews
Overall Review Sentiment for parcelLab
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Easy to use, fast delivery and fast communication ,Complete process
Credibility Delivers the package on time
Return policy is easy and simple It is easy to return anything Review collected by and hosted on G2.com.
I have not had any problems with previous shipments so far. Review collected by and hosted on G2.com.
Perks about Parcel Lab:
- Support quick and efficient.
- The tracking page looks great.
- The communications sent to the customer are easy to implent (difficult to monitor)
- Technical people in Parcel Lab is very proactive.
- They take care of end to end carrier integration Review collected by and hosted on G2.com.
Downsides:
- There are not good tools to monitor performance of communications sent to the customer.
- Lack of business guidance on how to implement customer journeys (communications to the customer). Review collected by and hosted on G2.com.
The best thing is the support we've received from all members of the ParcelLab team. Consistently helpful in terms of steering us to the desired outcomes Review collected by and hosted on G2.com.
The interface is a little confusing to start with and it took a while to understand how things were connected Review collected by and hosted on G2.com.
Always developing new features and asking for feedback when they are planning them
Open to suggestions on what new features they should be looking into
Regular opportunities to speak to other PL customers, share best practice, learns, wins and loses
Insights and reasearch shared to support your business
Great back end tool to support day to day running of the business and to make things easy Review collected by and hosted on G2.com.
I would have loved to have used their returns portal but there is no integrated payment option and we weren't in the position to do our own integration Review collected by and hosted on G2.com.
I can track orders from all shipping companies, including GLS, DPD, DHL, and Hermes, in one place. Review collected by and hosted on G2.com.
Nothing the new interface is also very good -easy to use it Review collected by and hosted on G2.com.
The aspect that I appreciated most in parcelLab is its usability. It is very easy to incorporate it with our existing e-commerce infrastructure and has improved our operations significantly. Shipment tracking is smooth which has helped improve our customer relations through quick information sharing. This is because the software offers many conveniences, including automatic notifications and comprehensive reports, to ensure the delivery of first class service. It has become easier to inform the customers on their delivery which has reduced inquiries and enhanced the satisfaction level. Review collected by and hosted on G2.com.
There is one disadvantage of using parcelLab – the service is not always instant, and may be slow in sending notifications. Sometimes we may find that shipment information is not synchronized across our systems, affecting customer support performance. Also, the process of implementation was a little cumbersome, as it took more time, and resources were a bit more than estimated. These weaknesses have led to certain frustration within our team since updates in a timely manner are important for the continuation of customer’s trust and satisfaction. Review collected by and hosted on G2.com.
Easy to search using different information and provides details regarding tracking stages and parcel information Review collected by and hosted on G2.com.
Not using the correct words which describe the statuses, for example: "The item is delivered" which sometimes does not mean delivered to the customer, but that the carrier received it, so it should be changed to "Received by carrier" to help distinguish the delivered items from the non delivered Review collected by and hosted on G2.com.
The best aspect that I found in parcelLab is the tracking and messaging system that it provides. It offers shipment tracking information that is actually useful and real time to enable us to update our customers and make them satisfied. We link it easily to our e-commerce platform that enables auto updation and selective alert mechanisms. The flexibility of the communication templates helps in maintaining consistency our brand across the shipping process and eventually leaving a lasting impression on the clients. Review collected by and hosted on G2.com.
One thing I dislike about parcelLab is the occasional delay in updating tracking information. Sometimes, there are discrepancies between the actual shipment status and what is displayed in the system, which can lead to confusion among customers. Additionally, while the platform is feature-rich, the learning curve for new users can be steep, requiring significant training to fully utilize its capabilities. These issues have occasionally impacted our customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.
A platform that specializes in post-purchase customer experience, allowing users to track orders and manage returns. Review collected by and hosted on G2.com.
No thing you can slo
1-Real-time order tracking with detailed shipment updates.
2-Customized notifications for both delivery and return statuses.
3-Integration with multiple shipping carriers.
4- Analytics for return and delivery performance. Review collected by and hosted on G2.com.
