# parcelLab Reviews **Vendor:** parcelLab **Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking) **Average Rating:** 4.6/5.0 **Total Reviews:** 262 ## About parcelLab parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience. ## parcelLab Pros & Cons **What users like:** - Users appreciate the **ease of use** of parcelLab, enjoying centralized order tracking and excellent customer support. (66 reviews) - Users appreciate the **tracking efficiency** of parcelLab, which simplifies and speeds up the package tracking process. (51 reviews) - Users value the **comprehensive tracking features** of parcelLab, enhancing customer support and simplifying parcel management. (48 reviews) - Users appreciate the **clarity and convenience** of delivery information, making tracking and customer support seamless. (41 reviews) - Users find **tracking by order number easy** with comprehensive communication history, enhancing customer support efficiency. (41 reviews) - Helpful (27 reviews) - Customer Support (26 reviews) - Customer Satisfaction (22 reviews) - Real-time Updates (22 reviews) - Returns Management (22 reviews) **What users dislike:** - Users find the **tracking issues** frustrating due to delays and unsynchronized information with carriers, impacting their experience. (21 reviews) - Users highlight the **missing store credit features** , which complicate specific accounting situations and technical support needs. (14 reviews) - Users dislike the **limited functionality** of parcelLab, as it complicates unique refund processes and scheduling pickups. (13 reviews) - Users face **limited customization** , making it challenging to manage information effectively and respond to older order queries. (12 reviews) - Users find the **complexity during initial implementation** to be overwhelming, making navigation and configuration challenging. (10 reviews) - Users find the **UX improvement lacking** , expressing frustration over editability, tracking, and inconsistent interfaces. (9 reviews) - Users express frustration with **poor customer support** , citing slow notifications and inadequate synchronization of shipment information. (8 reviews) - Complex Implementation (7 reviews) - Difficult Learning Process (7 reviews) - Users experience **integration issues** with parcelLab, facing slow support and limited local assistance during implementation. (7 reviews) ## parcelLab Reviews ### 1. Effortless Customer Support with Proactive Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Malak A. | Customer Service Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about parcelLab?** What I like best about parcelLab is that it makes my job easier by reducing repetitive customer inquiries. The proactive notifications and branded tracking pages keep customers informed, so I spend less time answering “Where is my order?” questions. It also gives me clear visibility into shipping and returns, which helps me provide faster, more accurate support. **What do you dislike about parcelLab?** nothing everything is great i didn`t face any issues **What problems is parcelLab solving and how is that benefiting you?** parcelLab solves the problem of customers not knowing their order or returns status by sending proactive, branded updates—this reduces repetitive inquiries and helps me provide faster, more accurate support. **Official Response from Julia Henry:** > Hi Malak, Thank you so much for the wonderful review! 😊 We’re really glad to hear that parcelLab makes your job easier by reducing repetitive customer inquiries. Proactive notifications and branded tracking pages are designed to keep customers informed and minimize “Where is my order?” questions, so it’s great to know they’re doing exactly that for you. Having clear visibility into shipping and returns is a key part of providing faster, more accurate support, and we’re happy parcelLab is helping you stay on top of both. Solving the challenge of customers not knowing their order status or returns status with proactive, branded updates is at the heart of the post-purchase experience we aim to deliver. Thanks again for sharing your feedback and for trusting parcelLab to support your customer experience workflows! Kind regards, Julia ### 2. Transformed Customer Comms, Easy Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about parcelLab?** Our post-purchase customer comms have been transformed by using parcelLab. All emails are now consistent, branded and guide customers back to our website, driving additional revenue. The portal is simple and straight forward to use, and we use it daily for managing customer comms and parcel tracking. A lot of things can be self served, with more complex changes needing support from parcelLab. The integration was quick and simple, with a dedicated integration team overseeing things. **What do you dislike about parcelLab?** It would be great for more visual and downloadable outputs to be available for the new Smart Survey product. It would also be great to easily capture a screenshot of a comms template, rather than having to zoom out to fit the whole template in the view for a screen grab. **What problems is parcelLab solving and how is that benefiting you?** We have used parcelLab to move away from carrier delivery update emails. This has allowed us to be fully in control of the comms sent, the wording, branding and look and feel. Campaigns and promotions can help guide customers back to our website from within the emails, where analytics of open rates, click rates and additional revenue can be viewed. **Official Response from Julia Henry:** > Thank you so much for this fantastic, detailed review! 😊 We’re thrilled to hear that parcelLab has transformed your post-purchase customer experience. Having consistent, branded emails that keep customers informed, strengthen your brand, and guide customers back to your website is exactly what we aim to deliver. It’s great to know this is also helping drive additional revenue! We’re especially happy that the portal feels simple and straightforward to use, and that you rely on it daily for managing customer comm's and parcel tracking. Enabling teams to self-serve while still having support available for more complex changes is an important balance for us, as is making integration quick and simple with our dedicated integration team. Thank you as well for the thoughtful feedback on Smart Survey outputs and comms templates. Input like this helps us continue refining how teams create, review, and share post-purchase customer comms. It’s great to hear that moving away from carrier delivery update emails has given you full control over tone, wording, branding, and look and feel. Using post-purchase emails for campaigns and promotions, while sharing measurable results like open rates, click rates, and additional revenue is exactly the value we strive to unlock. Thank you again for trusting parcelLab to power your post-purchase experience. Kind regards, Julia ### 3. Easy to use and perfect for using **Rating:** 5.0/5.0 stars **Reviewed by:** Ilaria D. | First line agent, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about parcelLab?** It is easy of use when you need to track an order. **What do you dislike about parcelLab?** Sometimes there are too many updates that maybe we do not need. **What problems is parcelLab solving and how is that benefiting you?** It is useful when we need to track orders and to claim the parcels when they are lost. **Official Response from Julia Henry:** > Hi Illaria, Thank you for the great review! We’re really glad to hear that parcelLab is easy to use and helps you quickly track orders when you need to. Simple and reliable order tracking is a key part of delivering a smooth post-purchase experience for both teams and customers. We also appreciate your note on updates. parcelLab is designed to provide proactive notifications and detailed tracking information so teams and customers stay fully informed, and many workflows can be adjusted to match the level of communication that works best for you. It’s great to know that parcelLab supports you in tracking orders and handling lost parcel claims. Having clear shipment visibility and the tools to manage delivery issues efficiently is exactly how parcelLab helps teams stay in control of the post-purchase journey. Thanks again and kind regards, Julia ### 4. Simple, Intuitive and Packed with Shipment Details. **Rating:** 4.0/5.0 stars **Reviewed by:** Sara D. | Administrative officer, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about parcelLab?** That is very simple and intuitive to use and there you can check all the details of the shipment. **What do you dislike about parcelLab?** Everything works well. So there is nothing that I dislike. **What problems is parcelLab solving and how is that benefiting you?** Parcel lab is very easy to use in order to check all the details of the shipment. So that is benefiting me in order to quickly track the orders, the returns,and to manage in general all the infos of the order. **Official Response from Julia Henry:** > Hi Sara, Thank you for your review and for sharing your experience. We’re glad to hear that parcelLab is simple and intuitive to use and that it gives you full visibility into all shipment details. Having easy access to tracking information, delivery updates, and return status is essential for managing orders efficiently and supporting customers throughout the post-purchase experience. It’s great to know that parcelLab helps you quickly track orders and returns while managing all order information in one place. Providing clear shipment tracking and centralized order data is exactly how parcelLab helps teams work more efficiently and stay informed. We appreciate you taking the time to share your feedback and are glad parcelLab is supporting your daily workflow. Kind regards, Julia ### 5. User-Friendly and Info-Rich for Easy Claims and Parcel Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** francesco n. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about parcelLab?** User friendly interface and full of information. Useful for claim and tracking every parcel. **What do you dislike about parcelLab?** Maybe there are to much clicks to reach some functions and should be more integrated with the carrier website. **What problems is parcelLab solving and how is that benefiting you?** Tracking orders, claim lost parcels, quickly find the informations. **Official Response from Julia Henry:** > Hi Francesco, Thank you for your review! 😊 We’re glad to hear that you find parcelLab user-friendly and full of useful information. Having a clear interface with detailed shipment data helps teams easily track every parcel and manage the post-purchase experience more efficiently. We appreciate your feedback on navigation and integrations. parcelLab is designed to centralize tracking information, carrier data, and order details in one place so teams can manage parcel tracking and claims without needing to switch between multiple carrier websites. We continuously refine workflows to make key functions even easier to access. It’s great to know that parcelLab helps you track orders, quickly find the information you need, and manage claims for lost parcels. Providing reliable parcel tracking and clear order visibility is exactly how parcelLab supports teams in resolving delivery issues faster. 😊 Thanks again for your time and kind regards, Julia ### 6. User-Friendly Interface and Excellent Support Enhance Customer Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2025 **What do you like best about parcelLab?** parcelLab offers a user-friendly and intuitive interface along with excellent customer service. Setting up different use cases for transactional emails works smoothly and requires little prior experience. Various individual scenarios such as out-for-delivery notifications, delays, or returns can be easily configured and integrated into existing marketing automations, helping to significantly enhance the overall customer experience. **What do you dislike about parcelLab?** ntegrating parcelLab into an existing e-commerce architecture and logistics systems can take more effort than originaly expected and may require more technical resources or support, especially in more complex setups. But after all it works. **What problems is parcelLab solving and how is that benefiting you?** This tool is particularly useful for keeping our customers informed about their order status, beginning with the purchase and continuing through order updates, delivery, and even returns. **Official Response from Julia Henry:** > Hi, Thank you for the great review and for sharing such detailed feedback! 😊 We’re happy to hear that parcelLab’s user-friendly, intuitive interface and excellent customer service are helping you set up transactional emails with ease. Supporting different use cases like out-for-delivery notifications, delivery delays, and returns while fitting smoothly into existing marketing automations is exactly how parcelLab helps enhance the overall customer experience throughout the post-purchase journey. We appreciate your perspective on integration as well. parcelLab is built to support both simple and more complex e-commerce and logistics setups, and while some architectures require additional coordination, our goal is always to make integration as smooth and well supported as possible. It’s great to hear that everything is working well once in place. Keeping customers informed about their order status from purchase through delivery and returns is a core strength of parcelLab. Helping teams deliver clear order updates, proactive delivery communication, and transparent returns is exactly the value we aim to provide across the post-purchase experience. Thanks again and kind regards, Julia ### 7. Incredibly Easy to Use—One of the Best Tools I’ve Ever Used **Rating:** 5.0/5.0 stars **Reviewed by:** Ciro C. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about parcelLab?** Very easy to use since the first time i used. **What do you dislike about parcelLab?** Nothing in particular i think is one of the best tools i have ever used **What problems is parcelLab solving and how is that benefiting you?** All the problems realtive to tracking, it give any single details of the parcel's journey **Official Response from Julia Henry:** > Hi Ciro, Thank you for the amazing review! 😊 We’re thrilled to hear that parcelLab has been incredibly easy to use from the very first time and that it stands out as one of the best tools you’ve used. Creating an intuitive platform that teams can adopt quickly is a key part of delivering a strong post-purchase experience. It’s great to know that parcelLab helps solve tracking challenges by providing detailed visibility into every step of the parcel’s journey. Having clear parcel tracking, shipment updates, and full order visibility helps teams stay informed and support customers more efficiently. We really appreciate you sharing your experience and are glad parcelLab is making tracking and post-purchase workflows simple and effective for you. 😊 Thanks again and kind regards, Julia ### 8. Easy to Use and Bug-Free Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Paola C. | First agent support, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about parcelLab?** easy to use and actually has no bugs and the interface is good **What do you dislike about parcelLab?** sometimes logout too early. the interface could improve **What problems is parcelLab solving and how is that benefiting you?** I can see all the movement of the client order and also of the order in the account **Official Response from Julia Henry:** > Hi Paola, Thank you for the review! 😊 We’re glad to hear that you find parcelLab easy to use and that the interface helps you work efficiently. Having a stable platform where teams can quickly access order information and tracking details is an important part of delivering a reliable post-purchase experience. Thank you as well for sharing your thoughts on the interface and session timing. We continuously improve usability, design, and performance to make the platform even smoother for daily use. It’s great to know that parcelLab helps you see all the movements of a customer’s order and track the full order journey in the account. Providing clear order visibility and shipment tracking is exactly how parcelLab helps teams manage the post-purchase experience more effectively. 😊 Thanks again for reviewing us and kind regards, Julia ### 9. Intuitive and Effective, but Slow Login **Rating:** 5.0/5.0 stars **Reviewed by:** salla n. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about parcelLab?** I like that parcelLab is clear to use and makes tracking parcels and sending messages to customers straightforward. It helps in finding parcels, and I find it easy to use as an employee. The initial setup was easy, adding to the overall positive experience. **What do you dislike about parcelLab?** it's sometimes slow to log in **What problems is parcelLab solving and how is that benefiting you?** I use parcelLab for tracking parcels and sending messages to customers, which makes it easy to find parcels. **Official Response from Julia Henry:** > Hi Salla, Thank you for your review and for sharing your experience. We’re glad to hear that parcelLab is intuitive and easy to use, and that it helps you track parcels and send messages to customers in a straightforward way. Having clear parcel tracking and simple communication tools is essential for supporting customers and managing the post-purchase experience efficiently. It’s also great to know that the initial setup was easy and contributed to a smooth onboarding experience. We appreciate your note on login speed. We continuously work on improving performance and access so users can get to tracking information and customer communication as quickly as possible. It’s great to know that parcelLab helps you find parcels easily and manage customer messaging. Providing reliable parcel tracking and clear communication tools is exactly how parcelLab supports teams in their daily operations. Kind regards, Julia ### 10. Easy to Use with a Clean, Well-Designed Layout **Rating:** 4.0/5.0 stars **Reviewed by:** Giovanni R. | Customer Service Back Office agent, Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about parcelLab?** It's very easy to use and all info are easy to find **What do you dislike about parcelLab?** sometimes a second attempt is needed when logging in **What problems is parcelLab solving and how is that benefiting you?** Help me tracking the orders and their returns in a easier way compared to my other internal tools **Official Response from Julia Henry:** > Hi Giovanni, Thank you for your review! We’re glad to hear that parcelLab is easy to use and that the information you need is easy to find. Having a clean, well-designed layout and clear navigation is important for teams that rely on the platform every day to manage the post-purchase experience. Thank you as well for mentioning the login experience. This is valuable feedback. We continuously improve platform stability and security to ensure access remains quick and reliable for all users. It’s great to know that parcelLab helps you track orders and manage returns more easily compared to other internal tools. Providing clear order tracking, return tracking, and a simple way to find shipment information is exactly how parcelLab helps teams manage the post-purchase journey more efficiently. Thanks again and kind regards, Julia ### 11. Effortless Customer Communication Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** indumeet s. | Full Stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about parcelLab?** Parcellab makes it much easier for us to manage all communication with our customers, keeping them updated on every detail of their orders with minimal intervention on our part. It ensures a smooth process and keeps customers well informed throughout. **What do you dislike about parcelLab?** Parcellab performs well overall, though achieving deeper levels of customisation often requires assistance. This process can take some time and may involve careful fine-tuning. **What problems is parcelLab solving and how is that benefiting you?** parcelLab tackles the challenge of maintaining consistent post-purchase communication with customers. By automating order and delivery updates throughout the entire process, it helps reduce manual work, decreases the number of customer support inquiries, and enhances the overall customer experience. **Official Response from Julia Henry:** > Hi, Thank you for sharing your experience and for the thoughtful review! 😊 We’re glad to hear that parcelLab makes it easier to manage customer communication and keeps customers updated on every detail of their orders with minimal manual effort. Automating order updates and delivery updates is a key part of creating a smooth post-purchase experience and keeping customers well informed throughout the entire journey. We appreciate your feedback on customization as well. parcelLab is designed to support a wide range of post-purchase communication needs, including more advanced and tailored setups for our enterprise customers, and our team is always here to help fine-tune configurations when deeper customization is needed. It’s great to know that parcelLab is helping reduce manual work, lower customer support inquiries, and maintain consistent post-purchase communication. Enhancing the overall customer experience through automated order and delivery updates is exactly what we aim to deliver. Thanks again and kind regards, Julia ### 12. Efficient Tracking with Automated Features **Rating:** 4.5/5.0 stars **Reviewed by:** Mario B. | First line agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about parcelLab?** I love that parcelLab is fast, automated, and logical. It's really efficient, and I appreciate the colored symbols for quick identification. The initial setup was very quick and straightforward. I also enjoy that it integrates with carrier-specific apps easily. Overall, I really enjoy using parcelLab, it's great. **What do you dislike about parcelLab?** Sometimes the connection is slow but almost always it works. **What problems is parcelLab solving and how is that benefiting you?** I use parcelLab for tracking parcels, checking their status, and reporting issues to carriers automatically. **Official Response from Julia Henry:** > Hi Mario, Thank you for the great review! 😊 We’re happy to hear that you find parcelLab fast, automated, and easy to use. Features like clear parcel tracking, logical workflows, and visual indicators such as colored symbols are designed to help teams quickly identify shipment status and manage the post-purchase experience efficiently. It’s also great to know that the initial setup was quick and straightforward and that integrations with carrier systems work smoothly for you. Thanks as well for mentioning connection speed. We continuously monitor and improve platform performance so parcel tracking, shipment status updates, and carrier data remain accessible and reliable. It’s great to hear that parcelLab helps you track parcels, check delivery status, and report issues to carriers automatically. Providing efficient parcel tracking, automated updates, and clear shipment visibility is exactly how parcelLab supports teams in managing deliveries and resolving issues quickly. 😊 Thank you again and kind regards, Julia ### 13. Effortless Order Tracking with In-Depth Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Mario M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about parcelLab?** I like parcelLab because of the overall detailed information available when checking orders. I also appreciate being able to see when the order was delivered. Everything is simple and easy to understand. **What do you dislike about parcelLab?** I think it could be improved if details for more than 120 days were still accessible. **What problems is parcelLab solving and how is that benefiting you?** I use parcelLab for order tracking, which helps locate orders and provides detailed information like delivery status. **Official Response from Julia Henry:** > Hi Mario, Thank you for your review and for sharing your experience. We’re glad to hear that parcelLab provides detailed order information and makes it easy to check delivery status and understand when an order was delivered. Clear, accessible order tracking is a key part of helping teams quickly locate shipments and support customers throughout the post-purchase experience. We appreciate your feedback regarding access to older order details. Data availability is managed carefully to balance performance, usability, and data protection requirements, and we continuously evaluate how to provide the most useful level of historical insight for teams. It’s great to know that parcelLab helps you locate orders and access detailed delivery information. Providing reliable order tracking and clear shipment visibility is exactly how parcelLab supports efficient operations and better customer support. Kind regards, Julia ### 14. User-Friendly and Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Rosa Maria O. | Back Office Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about parcelLab?** User friendly, quick and the information is really useful **What do you dislike about parcelLab?** sincerely I like it, I find it very helpful **What problems is parcelLab solving and how is that benefiting you?** All the problems that we have with deliveries and returns and also contains of the parcels, notifications to customer. **Official Response from Julia Henry:** > Hi Rosa Maria, Thank you for the wonderful review! 😊 We’re very happy to hear that you find parcelLab user-friendly, quick to use, and full of useful information. Making it easy for teams to access the right delivery and order information quickly is a key part of a strong post-purchase experience. It’s great to know that parcelLab helps you manage deliveries, returns, parcel contents, and customer notifications all in one place. Providing clear delivery updates, return tracking, and proactive notifications to customers helps teams stay organized while keeping customers informed throughout the post-purchase journey. Thank you again for sharing your experience. We’re glad parcelLab is helpful for your daily work and supports your delivery and returns processes. 😊 Kind regards, Julia ### 15. Easy Access with Clear, Detailed Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Refaat E. | Customer Service Associate, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about parcelLab?** Easy to access, with tracking that clearly shows all the details. use it allot and helpful in supporting CSTs with tracking and updates **What do you dislike about parcelLab?** I’d like the app to include more accurate details overall, and if possible, add live tracking for shipments so I can follow deliveries in real time. **What problems is parcelLab solving and how is that benefiting you?** It helps me track shipments and stay updated on their location. **Official Response from Julia Henry:** > Hi Refaat, Thank you for the review! 😊 We’re glad to hear that parcelLab is easy to access and that the tracking clearly shows all the details you need. Supporting customer service teams with shipment tracking and delivery updates is a core part of the post-purchase experience, so it’s great to know parcelLab is helpful for your CSTs on a daily basis. We appreciate your feedback on tracking accuracy and live tracking. Providing clear, reliable shipment tracking and keeping users informed about delivery location is something we continuously work on as carrier capabilities evolve. It’s great to know that parcelLab helps you track shipments and stay updated on their location. Delivering clear tracking information and reliable shipment updates is exactly how we help teams and customers stay informed throughout the post-purchase journey. Thanks again and kind regards, Julia ### 16. Effortless Parcel Tracking and Customer Update Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Riccardo B. | Customer Service Agent – H&M Group Account, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about parcelLab?** the possibility to track parcel and resend update emails to customers **What do you dislike about parcelLab?** I don't really dislike nothing about parcellab **What problems is parcelLab solving and how is that benefiting you?** It helps me with everything in my daily job with orders **Official Response from Julia Henry:** > Hi Riccardo, Thank you for the super positive review! 😊 We’re happy to hear that parcelLab makes parcel tracking and customer update emails easy to manage. Being able to track parcels and resend update emails to customers is an important part of keeping customers informed throughout the post-purchase experience. It’s also great to know that parcelLab helps you with your daily work managing orders. Providing clear order tracking, shipment visibility, and simple communication tools is exactly how parcelLab helps teams support customers and handle orders more efficiently. Thanks again for sharing your experience with parcelLab! Kind regards, Julia ### 17. Comprehensive Order and Customer Insights at Your Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Sandrine V. | Customer Service Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about parcelLab?** I appreciate being able to view all the details of each order, including customer information and every communication that has been sent to the customer. **What do you dislike about parcelLab?** There is an overwhelming amount of data, and I would prefer to have everything combined into a single dashboard. This would make it much easier to view all the information together on one page. **What problems is parcelLab solving and how is that benefiting you?** Claiming the parcel from the carrier, locating the code for click and collect customers, and resending both the order confirmation and the return confirmation to the customer. **Official Response from Julia Henry:** > Hi Sandrine, Thank you for the detailed review! 😊 We’re glad to hear that detailed order information, customer details, and full communication visibility are helpful for your work. We understand that the amount of data can feel like a lot, and we’re continuously improving how information is organized to make key details easier to access. It’s great to know parcelLab helps with carrier claims, click and collect codes, and resending order and return confirmations. We're happy to hear it's improving the post-purchase experience for your customers. Thanks again and kind regards, Julia ### 18. Fast, Clear, and Easy Order & Return Status Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about parcelLab?** It works fast, easy to use and clear. You can fast check the order status, and useful for return status of the orders with all the info needed. **What do you dislike about parcelLab?** Sometimes I have some issues with the login, it does not work at first and have to reintroduce the data. **What problems is parcelLab solving and how is that benefiting you?** especially when I have to check a return done in cleveron store, also to check quickly how many days have passed since the return and articles returned. **Official Response from Julia Henry:** > Hi, Thank you for your review and for sharing your experience. We’re glad to hear that parcelLab is fast, clear, and easy to use for checking both order status and return status. Having quick access to delivery information, return details, and shipment timelines is an important part of helping teams manage the post-purchase experience efficiently. It’s great to know that parcelLab helps you quickly verify Cleveron store returns, check how many days have passed since a return, and review returned articles. Providing centralized return tracking and clear order visibility helps teams resolve customer questions faster and work more effectively. We also appreciate your note regarding login experience. We continuously work on improving platform performance and access reliability so users can get to tracking and return information as smoothly as possible. Thank you again for sharing your feedback and experience with parcelLab. Kind regards, Julia ### 19. Comprehensive Parcel Tracking with Powerful Notification Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Sandrine V. | Training and Quality Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about parcelLab?** I appreciate being able to view all the details for each parcel, as well as check the notifications that have been sent to customers. It's also helpful to have the option to resend these notifications when needed. **What do you dislike about parcelLab?** The amount of information can feel overwhelming; having everything displayed in a single dashboard view might be more effective. It can also be confusing when there are multiple parcels associated with just one order number. **What problems is parcelLab solving and how is that benefiting you?** It is easy to locate tracking numbers and submit parcel claims to carriers. **Official Response from Julia Henry:** > Hi Sandrine, Thank you for your review! 😊 We’re glad to hear that parcelLab helps you view all the details for each package and easily track the notifications sent to customers. Having clear package tracking, visibility into customer notifications, and the ability to resend notifications when needed are important parts of a reliable post-purchase experience. We appreciate your feedback around how information is displayed. Providing comprehensive package details while keeping multiple package tracking clear and easy to navigate is something we continuously refine. It’s great to know that parcelLab makes it easy to locate tracking numbers and submit package claims to carriers. Simplifying package tracking and claim management is exactly how we aim to support teams throughout the post-purchase experience. Thank you again and kind regards, Julia ### 20. All Post-Purchase Client Communication, Perfectly Organized in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Rafal K. | Email Marketing Specialist, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about parcelLab?** It brings together all post-purchase communication with the client in one place, making it easier to keep everything organized and accessible. **What do you dislike about parcelLab?** It has a lot of features, and sometimes it’s easy to get lost navigating through them. **What problems is parcelLab solving and how is that benefiting you?** It helps solve all post-purchase communication issues, which is very helpful. **Official Response from Julia Henry:** > Hi Rafal, Thank you for the review and for sharing your experience! 😊 We’re glad to hear that parcelLab brings all post-purchase communication together in one place and makes it easier to keep customer communication organized and accessible. Centralizing post-purchase communication is a key part of helping teams manage orders, delivery updates, and customer messages more efficiently. We appreciate your note about feature depth. parcelLab is designed to support a wide range of post-purchase use cases, and many teams value having powerful tools available as their needs grow. We continuously work on navigation, guidance, and usability to make it easy to find what you need while still offering comprehensive functionality. It’s great to know that parcelLab is helping solve post-purchase communication issues overall. Improving customer communication after checkout and supporting a smooth post-purchase experience is exactly what we aim to deliver. Thanks again and kind regards, Julia ### 21. Setting up campaigns is a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Joelle B. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about parcelLab?** As a marketing user, I find the campaign interface to be simple and straightforward. Retrieving data after the campaign ended was also very easy, allowing me to create reports in less than 30 minutes. Whenever I needed assistance, the support team was always available to help. Everyone I interacted with at Parcellab provided excellent support, and I would rate them a perfect 10 out of 10. I also appreciate the turnkey implementation. Whenever we need to make changes, there is always someone available to explore the possibilities with us. **What do you dislike about parcelLab?** I would like the ability to take a full-length screenshot while generating a preview for mobile devices. Alternatively, it would be even better to receive pre-generated screenshots for different devices. Currently, I am facing difficulties capturing a full-length example to send for external review. **What problems is parcelLab solving and how is that benefiting you?** We are a small team working to achieve maximum productivity. Having parcelLab on board provides us with an extra pair of hands. ### 22. Great Tool for Managing Returns **Rating:** 5.0/5.0 stars **Reviewed by:** Anne C. | Customer Happiness Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about parcelLab?** I love how easy it is to keep track of returns and process refunds. Everything is organized, quick to access, and really streamlined. **What do you dislike about parcelLab?** The ability to generate labels and see the full return timeline in one place makes everything so much smoother. **What problems is parcelLab solving and how is that benefiting you?** parcelLab streamlines the entire returns process, reducing manual work and giving clear visibility into every step. It saves time, minimizes errors, and makes returns smoother for both the team and customers. **Official Response from Julia Henry:** > Hi Anne, Thank you for the great review! 😊 We’re happy to hear that parcelLab makes it easy to keep track of returns and process refunds in a way that feels organized, quick, and streamlined. Helping teams manage returns with clear structure and easy access is an important part of creating a good post-purchase experience. It’s also great to know that generating return labels and seeing the full return timeline in one place is making the returns process even smoother for you. Clear visibility into every step of returns is something we focus on to reduce friction for both teams and customers. We’re glad parcelLab is helping streamline the entire returns process by reducing manual work, minimizing errors, and saving time. Making returns smoother for your team and your customers is exactly what we aim to deliver. Kind regards, Julia ### 23. Fast Issue Identification and Tracking, Though It Can Be Slow at Times **Rating:** 3.5/5.0 stars **Reviewed by:** martino b. | agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about parcelLab?** Very quick to identify issues and tracking **What do you dislike about parcelLab?** sometimes it's slow but overall its great **What problems is parcelLab solving and how is that benefiting you?** Check tracking fast **Official Response from Julia Henry:** > Hi Martino, Thank you for your review! 😊 We’re glad to hear that parcelLab helps you quickly identify issues and check tracking information. Fast access to order tracking and shipment details is an important part of managing the post-purchase experience and resolving delivery questions efficiently. Thank you as well for your note on performance. We continuously work on optimizing speed and reliability so tracking data and delivery updates are available as quickly as possible. It’s great to know that parcelLab helps you check tracking quickly and identify delivery issues when they arise. Providing clear shipment visibility and reliable tracking information is exactly how parcelLab supports teams in their daily operations. Thanks again and kind regards, Julia ### 24. Effortless Email Review and Resend Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about parcelLab?** I appreciate being able to review all the emails sent to customers. This feature is extremely useful and the interface is very straightforward. Additionally, the option to resend emails is a great convenience. **What do you dislike about parcelLab?** The tracking part could be improved, as well as the filters to search for specific emails **What problems is parcelLab solving and how is that benefiting you?** This tool enables our customer service agents to see all communications sent to customers, which we couldn't do previously. Having this visibility makes it much easier to understand exactly what information customers are receiving. It also provides us with the ability to track orders, which is a significant benefit. For training, being able to locate orders for practice purposes has proven to be very helpful. **Official Response from Julia Henry:** > Thank you for the detailed review! 😊 We’re glad to hear that reviewing all emails sent to customers and having the option to resend emails is such a useful and convenient feature for your team. Giving customer service agents clear visibility into customer communications through a straightforward interface is an important part of our platform. We appreciate your feedback around tracking and search filters. We’re continuously refining tracking visibility and email search to make it even easier to find the information you need. It’s great to know that parcelLab helps your customer service agents see all communications sent to customers, track orders more easily, and support training by locating orders for practice. Improving visibility, order tracking, and internal workflows is exactly what we aim to deliver. We're happy to hear this is improving your post-purchase experience. Thank you again and kind regards, Julia ### 25. Agent Review - ParcelLab **Rating:** 4.5/5.0 stars **Reviewed by:** Yahia K. | Customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about parcelLab?** The best feature is the detailed information available while it's easy to use - ease to implement with our other systems like Shopify - and the great customer service provided **What do you dislike about parcelLab?** What I would most dislike about parcelLab is its high cost and complexity, which limits its accessibility. **What problems is parcelLab solving and how is that benefiting you?** The main benefits are increased customer loyalty, reduced service inquiries, and driving new revenue by turning post-purchase tracking into a powerful marketing channel **Official Response from Julia Henry:** > Hi Yahia, Thank you for taking the time to share your feedback! 😊 We’re glad to hear that you value the detailed information parcelLab provides while still finding it easy to use and easy to implement with systems like Shopify. Great customer service and a smooth setup are important parts of working with the parcelLab team and platform, so it’s nice to know those stood out to you. We also appreciate your honest perspective on cost and complexity. Our goal is to keep parcelLab as accessible as possible by offering flexible setups and valuable support that help teams benefit quickly without unnecessary complexity. Feedback like this helps us continue refining how we deliver a strong post-purchase experience. It’s great to hear that parcelLab is helping drive increased customer loyalty, reduce customer service inquiries, and turn post-purchase tracking into a powerful marketing channel. Supporting these outcomes through a better post-purchase experience is exactly what we aim to do. Thanks again for your review! Kind regards, Julia ### 26. Clear, Detailed Information That’s Easy to Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Héctor Javier Cortez M. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about parcelLab?** I like the very clear and detailed information provided **What do you dislike about parcelLab?** It too slow sometimes quires a lot of data speed **What problems is parcelLab solving and how is that benefiting you?** I can check status of returns as well as get return labels, cancel the returns too. **Official Response from Julia Henry:** > Hi Héctor, Thank you for the review! 😊 We’re glad to hear that parcelLab provides clear and detailed information that’s easy to trust. Having reliable visibility into order status, return status, and return details is an important part of a strong post-purchase experience. Thanks for sharing your note on performance. We continuously work on optimizing data handling and speed to ensure information loads as smoothly as possible, even when working with detailed tracking and return data. It’s great to know that parcelLab helps you check the status of returns, generate return labels, and cancel returns when needed. Making returns easy to manage with clear information and simple actions is exactly what we aim to deliver. Thanks again and kind regards, Julia ### 27. Lack of Control Tools and Service Monitoring Hampers Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Mauricio Z. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about parcelLab?** When the emails and tracking page are working the result is very good. **What do you dislike about parcelLab?** I have been working with Parcel Lab for 3 years. I have been asking for control tools for 2,5 years. They never provided them. We continuously find issues in the journey we implemented. Parcel Lab do not control if the service of emails they should be providing is actually provided. **What problems is parcelLab solving and how is that benefiting you?** Tracking page and sending branded emails. **Official Response from Julia Henry:** > Hi Mauricio, Thank you for sharing your feedback and for working with parcelLab over the years. We’re glad to hear that when the emails and tracking page are working well, they deliver strong results. Branded emails and a clear tracking page are important in the post-purchase experience, and we remain focused on making this journey as reliable as possible. We appreciate you sharing your thoughts on control and monitoring. Feedback from long-term customers is especially valuable, and we continuously work on improving visibility, reliability, and consistency accross our platform. Thank you for using parcelLab and for helping us improve the post-purchase experience. Kind regards, Julia ### 28. Personalized Delivery Updates Enhance Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Zekeriya K. | Customer support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about parcelLab?** I like that parcelLab makes delivery updates personal and creates a smoother, more positive customer experience. **What do you dislike about parcelLab?** I don’t really dislike anything major, but I think parcelLab could make its platform a bit simpler for new users — some features feel complex at first. **What problems is parcelLab solving and how is that benefiting you?** parcelLab solves the problem of poor communication after checkout by keeping customers informed and engaged during delivery. It reduces confusion, builds trust, and makes the whole shopping experience smoother and more enjoyable. **Official Response from Julia Henry:** > Hi Zekeriya, Thank you for the great review! 😊 We’re happy to hear that parcelLab helps make delivery updates more personal and creates a smoother, more positive customer experience. Personalized delivery updates and clear communication after checkout are important in a strong post-purchase experience. We appreciate your feedback on complexity. parcelLab is designed to support a wide range of use cases, including more advanced workflows that many teams rely on, and we continue to improve guidance and onboarding so new users can get comfortable quickly. It’s great to know that keeping customers informed and engaged during delivery helps reduce confusion, build trust, and makes the overall post-purchase experience smoother and more enjoyable. That’s exactly the impact we aim to deliver. Thank you again for this detailed review! Kind regards, Julia ### 29. Intuitive, useful and satisfying **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about parcelLab?** simple and intuitive, lots of information available to the customer **What do you dislike about parcelLab?** At the moment I can't find a specific thing that I don't like. **What problems is parcelLab solving and how is that benefiting you?** It always helps me get useful information about package tracking and delivery email info. **Official Response from Julia Henry:** > Hi, Thank you for your review and for sharing your experience. We’re glad to hear that parcelLab is simple, intuitive, and provides a lot of useful information for both you and your customers. Having clear package tracking and detailed delivery communication helps teams stay informed and deliver a better post-purchase experience. It’s great to know that parcelLab supports you with tracking information and delivery email visibility. Being able to access shipment updates and customer communication in one place is key to managing orders efficiently and responding to customers with confidence. We appreciate you taking the time to share your feedback and are happy to hear parcelLab is a useful and satisfying tool for your daily work. Thanks again and kind regards, Julia ### 30. Significant improvement in the post-purchase experience **Rating:** 3.5/5.0 stars **Reviewed by:** International S. | Head of International Webshops, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about parcelLab?** What I value most about parcelLab is the personalization it offers in post-sale communication. Thanks to its automated workflows and seamless integration with our store, we can now keep our customers informed at every step of the shipping process with personalized messages. This has had a direct impact on customer satisfaction and loyalty. **What do you dislike about parcelLab?** In general, we are very satisfied, although having to create new triggers requires the assistance of technical support, which makes it slower but also helps to avoid errors. **What problems is parcelLab solving and how is that benefiting you?** Before using parcelLab, many customers contacted us to inquire about the status of their order, which created an additional burden for our customer service team. With parcelLab, we have drastically reduced those inquiries thanks to proactive, clear, and personalized communication throughout the entire shipping process. This not only improves the customer experience but also allows us to optimize resources and focus on higher-value tasks. ### 31. Intuitive Tool with Detailed Information **Rating:** 5.0/5.0 stars **Reviewed by:** Massimo M. | Customer Service Representative and Community Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about parcelLab?** I like the easy use and the very useful details of parcelLab. **What do you dislike about parcelLab?** The initial access is sometimes slow and you need to refresh it often. **What problems is parcelLab solving and how is that benefiting you?** I use parcelLab to get precise information on the shipping and location of packages. I like it for its easy use and very useful details. **Official Response from Julia Henry:** > Hi Massimo, Thank you for the great review! 😊 We’re glad to hear that you find parcelLab intuitive and easy to use, and that the detailed information helps you quickly understand the shipping status and location of packages. Providing clear tracking information and useful shipment details is an important part of delivering a reliable post-purchase experience. We appreciate your note about initial access speed. We continuously work on optimizing platform performance so users can access tracking and shipment information as smoothly as possible. It’s great to know that parcelLab helps you get precise shipping information and package location details while keeping everything easy to use. Helping teams access accurate tracking data quickly is exactly what parcelLab is designed to support. 😊 Thanks again and kind regards, Julia ### 32. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about parcelLab?** The biggest upside to using parcelLab is how user friendly and customizable the platform is for your brand. **What do you dislike about parcelLab?** Very new to parcelLab so nothing to dislike so far **What problems is parcelLab solving and how is that benefiting you?** The biggest problem parcelLab is solving for us is the ability to utilizie happy returns. **Official Response from Julia Henry:** > Hi, Thank you for the nice review! 😊 We’re happy to hear that you find parcelLab user friendly and customizable for your brand. Providing an intuitive platform with flexible branding and communication options is a key part of delivering a strong post-purchase experience. It’s also great to know that parcelLab is helping you support returns, including workflows like Happy Returns. Making returns easier to manage while keeping customers informed is an important part of improving the overall customer journey after checkout. We’re excited to have you getting started with parcelLab and appreciate you sharing your experience so far. Kind regards, Julia ### 33. Enhances Customer Comms, Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Milena S. | Web-Marketingmanager **Reviewed Date:** December 12, 2025 **What do you like best about parcelLab?** I really find parcelLab helpful for sending tracking updates to our customers. It significantly improves our shipping communication and reduces support efforts, which in turn ensures a better customer experience. I like the easy dashboard and that the customer service is mostly fast. Plus, the initial setup was very easy. **What do you dislike about parcelLab?** I think parcelLab could have more options to make our process more individual. **What problems is parcelLab solving and how is that benefiting you?** I use parcelLab for sending tracking updates, which improves our shipping communication, reduces support efforts, and ensures a better customer experience. **Official Response from Julia Henry:** > Hi Milena, Thank you so much for taking the time to share your experience with parcelLab! 😊 We’re really happy to hear that our tracking updates, easy setup, and intuitive dashboard are helping you improve shipping communication and reduce support efforts. It’s great to know this has a positive impact on your customer experience, and we’ll be sure to pass along your kind words about our fast support team as well. We also appreciate your honest feedback about wanting more options for individualization. That’s valuable input for us, and we’re continuously working on expanding customization features to better fit different processes. Thanks again for your review and for trusting parcelLab to support your post-purchase customer experience! Kind regards, Julia ### 34. Intuitive Interface and Real-Time Updates Enhance Delivery Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about parcelLab?** parcelLab gives businesses control and has an intuitive interface that is easy to use. I also appreciate the real-time updates that are sent to customers and making the entire delivery experience clearer and more reliable. **What do you dislike about parcelLab?** Sometimes certain customizations require extra time or technical support to implement. **What problems is parcelLab solving and how is that benefiting you?** parcelLab solves the problem of uncertainty and poor communication in the shipping and tracking and other post purchase processes by providing timely, branded updates to customers. This benefits me by reducing support inquiries, improving customer satisfaction, and allowing me to manage delivery efficiently. **Official Response from Julia Henry:** > Thank you for the great review! 😊 We’re happy to hear that parcelLab gives you more control with an intuitive interface that’s easy to use. Providing real-time updates that make the delivery experience clearer and more reliable for customers is an important part of the post-purchase experience. We appreciate your feedback around customizations sometimes requiring extra time or technical support. Your input helps us continue improving how flexible and accessible our platform is. It’s great to know parcelLab is helping reduce uncertainty in shipping and tracking by delivering timely, branded updates and improving your overall post-purchase experience. Cutting down support inquiries, improving customer satisfaction, and making delivery easier to manage are exactly the outcomes we strive to achieve. Thanks again! ### 35. Efficient and Intuitive Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** andrea c. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about parcelLab?** I really like the parcelLab service for its detailed shipment tracking and for the ease and clarity it offers. **What do you dislike about parcelLab?** nothing **What problems is parcelLab solving and how is that benefiting you?** The parcelLab service solves the problem of locating my shipments with very detailed tracking. **Official Response from Julia Henry:** > Hi Andrea, Thank you for the lovely review! It’s great to hear that you’re enjoying parcelLab for its detailed shipment tracking and the clarity it brings to your daily work. Making tracking easy to understand and accessible is a big part of helping teams stay on top of deliveries and provide a smooth post-purchase experience. We’re especially glad that parcelLab helps you quickly locate shipments with detailed tracking information. Having full visibility into shipment status and progress is key to reducing uncertainty and keeping everything running efficiently. Thanks again for sharing your experience—we’re happy to support your tracking and post-purchase workflows! Kind regards, Julia ### 36. Important tool for tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Jose de Jesus I. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about parcelLab?** It allows you to see a lot of new information as the weight something that we cannot see in the general tracking tool used by our company, it does complement our systems and the carrier's website. It allows you to manage and track all the information needed by the customer and by yourself, it helps you find out resources needed to proceed with a claim like the specific dates and also the communications sent to the customer. It is also easy to log in, I use it multiple times per day and is really helpful at the moment of use it with our customers, especially with customer support tasks. While we process a ticket we need to be jumping through different windows and system, it is easy to implement on our job and gets integrated on almost every request that we receive. **What do you dislike about parcelLab?** It does not allow you to write details about the parcel that you are claiming. The distribution on the screen is not great. Sometimes it gets stuck at the moment of claiming a parcel. There is no option of personalization. **What problems is parcelLab solving and how is that benefiting you?** Great to be used day by day, it makes easier the way in which you can locate the information to provide it to our customers, it is a really important source of information. Even if it does not have any new information, it allows you to claim the parcel with the carrier. It gives you the opportunity to change the email address if you need to send the information to a different address and also gives you a better view of the communications with the customer according to the specific order or tracking ### 37. Tracking Monster **Rating:** 3.5/5.0 stars **Reviewed by:** Ziv K. | Customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about parcelLab?** The simplicity and ease of use for the customer and the customer agent. **What do you dislike about parcelLab?** There is nothing I don't like solid program/site. **What problems is parcelLab solving and how is that benefiting you?** Almost no calls about shipping and if there is no new information u could not give. **Official Response from Julia Henry:** > Hi Ziv, Thank you for the awesome review — “Tracking Monster” made our day! 😄 We’re really happy to hear that parcelLab’s simplicity and ease of use work well for both your customers and customer service agents. Reducing shipping-related calls and setting clear customer expectations are the exact post-purchase goals we aim to deliver. Thanks again for the kind words and for trusting parcelLab to support your team and your post-purchase experience! Kind regards, Julia ### 38. Effortless to Use, Delivers Impressive Results **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Customer support manageer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about parcelLab?** It's easy to use and requires very little effort, yet you can accomplish a lot with it. **What do you dislike about parcelLab?** This tool is simple to use and doesn't demand much effort, but it still allows you to get a lot done. **What problems is parcelLab solving and how is that benefiting you?** Managing packaging and handling returns has become much easier. **Official Response from Julia Henry:** > Hi Carlos, Thank you for sharing your great feedback! 😊 We’re glad to hear that parcelLab is easy to use, requires very little effort, and enables you to accomplish a lot. Keeping things simple while offering powerful capabilities is exactly what we aim for. It’s great to know that managing packaging tracking and handling returns has become much easier with parcelLab. Making returns and post-purchase experiences better, more efficient, without adding extra effort, is exactly what we're focused on. Thanks again for the review and for using parcelLab! Kind regards, Julia ### 39. User-friendly, fast, makes work time more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia T. | Quality Analyst / Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about parcelLab?** It is really easy to navigate. The colors and the design makes it easier to understand and find the required information for a visual person like me. I really like how you can see al the updates on the parcels movement, notifications sent, emails and content of the package at the same place, so I can have all the accurate information in real time and available to provide customers and bring the best assistance and support, specially if these type of contacts are daily, so this is an everyday-use tool. **What do you dislike about parcelLab?** It may be because of some company's credentials, however I have faced a few timeframes when I have not been able to use Parcel lab because the search appears like f they had no results. It has been solved with a ticket a few times, bit it would still be good to check on that. **What problems is parcelLab solving and how is that benefiting you?** When I am not able to find notifications / Emails that have to be re-sent to the customer, I can check them on Parcel Lab. Also by knowing the exact content of the parcel and it's weight, it makes it a lot easier to solve cases that need further investigation. Also it has been very helpful for returns customers make to our Warehouses. ### 40. Great Delivery and Return Tracking with Plenty of Detail **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about parcelLab?** That I can watch a lot of details regarding deliveries and returns **What do you dislike about parcelLab?** Sometimes it takes time to update the information. **What problems is parcelLab solving and how is that benefiting you?** Problems regarding delivery and returns of orders **Official Response from Julia Henry:** > Hi, Thank you for the review! 😊 We’re glad to hear that parcelLab gives you detailed visibility into deliveries and returns. Having clear delivery tracking and return tracking with plenty of shipment details is an important part of managing the post-purchase experience effectively. Thank you as well for your note about update timing. Tracking information is continuously refreshed as carriers provide new data, and we always work to ensure delivery and return updates appear as quickly and accurately as possible. It’s great to know that parcelLab helps you resolve delivery and return issues by giving you the information you need about each order. Providing reliable delivery tracking, return tracking, and clear shipment details is exactly how parcelLab supports teams in the post-purchase journey. 😊 Thanks again and kind regards, Julia ### 41. Easy Way to Check Many Different Sources **Rating:** 4.5/5.0 stars **Reviewed by:** Rui M. | Backoffice, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about parcelLab?** Easy to check many different sources tracking orders **What do you dislike about parcelLab?** sometimes page get stuck and even reloading, needs to sign in again **What problems is parcelLab solving and how is that benefiting you?** tracking orders **Official Response from Julia Henry:** > Hi Rui, Thank you for the review! 😊 We’re glad to hear that parcelLab makes it easy to check tracking information from many different sources. Bringing together tracking data from multiple carriers and systems into one place is exactly what parcelLab is designed for, helping teams quickly track orders without switching between different websites. Thank you as well for mentioning your experience with page refresh and login. Platform stability and security are important to us, and we continuously work on improving performance so tracking information and order details remain easy to access throughout the day. It’s great to know that parcelLab helps you track orders more efficiently. Providing centralized order tracking and clear shipment information is exactly how parcelLab supports teams in managing the post-purchase experience. 😊 Thanks again and kind regards, Julia ### 42. The usefulness of Parcellab **Rating:** 5.0/5.0 stars **Reviewed by:** hashim a. | client executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about parcelLab?** Being able to find the right information to do my job and how reliable it is. **What do you dislike about parcelLab?** It would sometimes crash when I need to change the clients email address. **What problems is parcelLab solving and how is that benefiting you?** Changing the clients information when they have already placed the order and being able to find out if the client has opened the email or not. **Official Response from Julia Henry:** > Hi Hashim, Thank you for your review! 😊 We’re glad to hear that parcelLab helps you find the right information to do your job and that you find the platform reliable. Having quick access to accurate order and customer information is an important part of managing the post-purchase experience for support teams. Thank you for mentioning the issue you experienced in the past. We’ve continued to improve stability around updating customer details, including changing a client’s email address, to keep these workflows smooth and reliable. It’s great to know that parcelLab supports updating client information after an order is placed and gives visibility into whether a client has opened an email. Helping support teams manage customer information and communication clearly throughout the post-purchase experience is exactly what we aim to deliver. Thank you again and kind regards, Julia ### 43. its pretty easy and practical **Rating:** 4.5/5.0 stars **Reviewed by:** Walid T. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about parcelLab?** I like how it could be proactive in communication and reduced service inquiries **What do you dislike about parcelLab?** Actually i haven't faced any issues while using it. **What problems is parcelLab solving and how is that benefiting you?** i like how it tracks the order of the customer and be clear and responsive about it **Official Response from Julia Henry:** > Hi Walid, Thank you for the review! 😊 We’re glad to hear that parcelLab feels easy and practical to use, and that proactive communication is helping reduce service inquiries. Keeping customers clearly informed about their order tracking with proactive updates is an important part of a good post-purchase experience. It’s great to know that clear, responsive order tracking is benefiting both you and your customers. Helping customer service teams and shoppers track orders easily while improving communication and reducing support requests is exactly what we aim to deliver. Thanks for sharing your experience with parcelLab! Kind regards, Julia ### 44. no shipment calls more sales calls **Rating:** 5.0/5.0 stars **Reviewed by:** Zach K. | customer support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about parcelLab?** Very good parcel tracking site, which is good for customer. **What do you dislike about parcelLab?** Sometimes it should be more self-explanatory, but all in all it is not bad. **What problems is parcelLab solving and how is that benefiting you?** Almost no shipment related calls more times for sales and technical services **Official Response from Julia Henry:** > Hi Zach, Thank you for your review! 😊 We’re happy to hear that parcelLab provides a very good order tracking page for your company and that the order tracking experience is beneficial for your customers. Clear order/package tracking is important in the post-purchase experience and helps customers stay informed about their orders. We appreciate your feedback about making things more self-explanatory, and we’ll keep that in mind as we continue improving usability. It’s great to know that better package tracking for your customers has led to almost no "Where is my order?" calls, giving your team more time to focus on sales and technical services. That’s exactly the kind of impact we aim to deliver through a strong post-purchase experience. Kind regards, Julia ### 45. User-Friendly and Invaluable for the Long Term **Rating:** 5.0/5.0 stars **Reviewed by:** Hany E. | Customer service consultant, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about parcelLab?** Being User-Friendly and very useful on the long term. **What do you dislike about parcelLab?** nothing at the moment to be honest, it is all good **What problems is parcelLab solving and how is that benefiting you?** it makes the tracking soo easy if compared with any other tool **Official Response from Julia Henry:** > Hi Hany, Thank you for the great review! 😊 We’re happy to hear that you find parcelLab user-friendly and valuable for the long term. Making tracking easy and intuitive is a key part of improving the post-purchase experience, so it’s great to know parcelLab stands out compared to other providers. It’s especially rewarding to hear that easy tracking is making a real difference for you over time. Thanks again for your trust in parcelLab. We’re glad to support you with simple, reliable tracking as part of a strong post-purchase experience. Thanks again and kind regards, Julia ### 46. User-Friendly Platform with Branded Tracking, Real-Time Updates & Returns Portal **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about parcelLab?** user-friendly platform, the platform excels at turning tracking updates into branded, engaging experiences, offering real-time updates and a comprehensive returns portal **What do you dislike about parcelLab?** limited customization but other than that it is good **What problems is parcelLab solving and how is that benefiting you?** solves critical post-purchase challenges for the e-commerce businesse **Official Response from Julia Henry:** > Hi, Thank you for the review and for sharing your experience! 😊 We’re glad to hear that you find parcelLab to be a user-friendly platform that turns tracking updates into branded, engaging experiences. Providing real-time updates, clear tracking information, and a comprehensive returns portal is central to delivering a strong post-purchase experience for e-commerce businesses. We appreciate your feedback on customization. parcelLab is built to support a wide range of branding, messaging, and workflow customization options, and many teams use it to tailor tracking updates and returns experiences to their specific needs. Our team is always happy to help explore additional customization possibilities. It’s great to know that parcelLab is helping solve critical post-purchase challenges by improving communication, returns, and tracking. Supporting e-commerce businesses with a reliable, flexible post-purchase experience is exactly what we aim to deliver. Thanks again and kind regards, Julia ### 47. It is friendly and easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Karolina R. | customer services representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about parcelLab?** It is easy to navigate and find the information It helps brands stay in touch with customers throughout the delivery journey, offering proactive updates and tracking info. This reduces customer frustration and helps brands manage expectations. Real-time tracking updates ensure that customers are always in the loop, which helps to reduce customer service inquiries about the status of their orders. **What do you dislike about parcelLab?** While the platform is very powerful, users sometimes mention they’d like more self-service options rather than relying on parcelLab support for certain customizations. **What problems is parcelLab solving and how is that benefiting you?** It automates and personalizes post-purchase communication, keeping customers updated with real-time delivery status, delays, and any potential issues. Benefit: This proactive communication builds trust, reduces customer anxiety, and often leads to fewer customer service inquiries, as customers feel more informed and in control of the process. ### 48. Very good experiece with parcel lab, very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Julio F. | Customer service agent, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about parcelLab?** It is easy to find what you are looking for and it works smoothly **What do you dislike about parcelLab?** Sometimes it takes a minute to load the website **What problems is parcelLab solving and how is that benefiting you?** It provides specific information about the tracking and status of the parcels **Official Response from Julia Henry:** > Hi Julio, Thank you for the great review! 😊 We’re happy to hear that parcelLab is very user friendly, works smoothly, and makes it easy to find exactly what you’re looking for. Clear navigation and reliable performance are key in supporting a strong post-purchase experience. Thanks for sharing your note on load time. We’re continuously optimizing performance to ensure tracking and order information is available as quickly as possible. It’s great to know that you appreciate specific information about tracking and package status. Delivering clear tracking details and package status updates is exactly how we help support teams and customers stay informed throughout the post-purchase experience. Thank you again! Kind regards, Julia ### 49. Tracking Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about parcelLab?** ParcelLab is one of the most important tools used by our CS agents. The automatic notifications keep helping in reducing the amount of contacts received, especially the possibility of resending and changing the email in case the customer made a previous typo. **What do you dislike about parcelLab?** No downsides, the only thing would be the current timeout being too little. **What problems is parcelLab solving and how is that benefiting you?** Up to date notifications for customers. This has lowered the tracking related queries received by our CS agents. ### 50. Easy Way to Check Delivery Details **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about parcelLab?** To check any details about any deliveries **What do you dislike about parcelLab?** maybe the design can be better and more dynamic **What problems is parcelLab solving and how is that benefiting you?** Check everything about shipment **Official Response from Julia Henry:** > Hi there, Thank you for taking the time to share your experience with parcelLab. We are glad to hear the platform makes it straightforward to track delivery details and stay on top of your shipments — that is exactly what we set out to build. Your point about the design is well taken. Making the interface more dynamic and visually engaging is something our product team actively thinks about, and feedback like yours helps us prioritize the right improvements. We appreciate you being part of the parcelLab community and look forward to earning an even better experience for you. Kind regards, Julia ## parcelLab Discussions - [How does the returns feature work with parcelLab?](https://www.g2.com/discussions/how-does-the-returns-feature-work-with-parcellab) - 1 comment, 1 upvote - [How long does it take to setup an account?](https://www.g2.com/discussions/how-long-does-it-take-to-setup-an-account) - 1 comment, 1 upvote - [How well does parcelLab connect with different e-commerce platforms?](https://www.g2.com/discussions/how-well-does-parcellab-connect-with-different-e-commerce-platforms) - 1 comment, 1 upvote - [What is ParcelLab used for?](https://www.g2.com/discussions/what-is-parcellab-used-for) - 1 comment - [View parcelLab pricing details and edition comparison](https://www.g2.com/products/parcellab/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-23+18%3A37%3A50+-0500&secure%5Bsession_id%5D=e63efcb9-bd3d-4e48-b257-45a0dab0bf3c&secure%5Btoken%5D=c0ce365da2115e38116c8138ab0eadb240e39d8dd31319140bcab42a53a3b966&format=llm_user) ## parcelLab Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Dynamics 365 Commerce](https://www.g2.com/products/dynamics-365-commerce/reviews) - [Global-e](https://www.g2.com/products/global-e/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Happy Returns](https://www.g2.com/products/happy-returns/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Linnworks](https://www.g2.com/products/linnworks/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Metapack](https://www.g2.com/products/metapack/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [OrderProtection.com](https://www.g2.com/products/orderprotection-com/reviews) - [Rebound Returns](https://www.g2.com/products/rebound-returns/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [ShippyPro](https://www.g2.com/products/shippypro-shippypro/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Talend Data Integration](https://www.g2.com/products/talend-data-integration/reviews) - [TrackTrade Field Service App](https://www.g2.com/products/tracktrade-field-service-app/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zowie](https://www.g2.com/products/zowie/reviews) - [Zscaler OT/IoT Segmentation](https://www.g2.com/products/zscaler-ot-iot-segmentation/reviews) ## parcelLab Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - OMS **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping - Inventory **Carrier and rate management** - Vendor availability **Transactions** - Exchange - Approvals - Refund - Credit **Reports** - Shipment reports - Unshipped products ## Top parcelLab Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (308 reviews) - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.2/5.0 (171 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (573 reviews)