145 parcelLab Reviews
Overall Review Sentiment for parcelLab
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I recently used Parcel Lab, and I couldn't be happier with my experience! The product is of exceptional quality, just as described, and has exceeded my expectations. Review collected by and hosted on G2.com.
Everything is clear, well-organized, and ready to use without issues. The instructions are straightforward, and all components are in excellent condition. I feel confident moving forward without any concerns—everything has been thoughtfully prepared for a seamless experience. Review collected by and hosted on G2.com.
I'm a big fan of the UI, its nice and simple, easy to navigate, and all the most important info is right on the manin page, no need for digging through submenus or opening 3 extra dinows just to find what step an order is at. Really great UX overall, definitely a top tier tool in it's class. Review collected by and hosted on G2.com.
I have yet to run into any meaningful downsides. Review collected by and hosted on G2.com.
actually, ParcelLap is very useful as it is extremely accurate about tracking the orders whether through the delivery or the return, it gives you all the details you need, and also sends the customers all the notifications that are important to be updated regarding their orders, I also must mention the easiness of implementation, the site is very easy to use, as everything is clear and nothing complicated, parcel-lap also have great customer service, they are always responsive and helpful, I can see that there are many amazing features and characteristics like the frequency of use, also the ease of integration. Review collected by and hosted on G2.com.
there is nothing I dislike about parcel-lap. Review collected by and hosted on G2.com.
Parcellab makes monitoring of carrier performances really easy.
Also there are plenty of helpful analytic tools.
The notifications sent out to our customers are much more professional than with our former provider.
Parcellab offers great support and customization whenever it is needed. Review collected by and hosted on G2.com.
There is nothing at the moment what would come into my mind as any dislike. Review collected by and hosted on G2.com.
All the extra touch points we have with the customer that helps to give an extra customer care. Review collected by and hosted on G2.com.
I miss the accountability in our case and also the proactivity on detecting technical issues Review collected by and hosted on G2.com.
La dedicación del equipo de Parcellab y el acompañamiento durante la integración. su suporte al cliente es excelente. Review collected by and hosted on G2.com.
Quizás esperaba un poco más de velocidad en las integraciones habituales. El tema de los usuarios y passwords ha sido complicado, dado que los que teníamos no funcionaban y gestionarlo con los transportistas ha sido tedioso. Review collected by and hosted on G2.com.
All carriers are combined and we can keep our customers informed about the status of their order in every single step. Review collected by and hosted on G2.com.
It sometimes is a little bit hard to keep the overview over all the different types of messages especially the naming (internal name) of the mails aren´t often clear what is the message in the mail Review collected by and hosted on G2.com.
ParcelLab is an excellent post-purchase experience platform that enhances customer engagement by providing real-time shipment tracking and personalized updates. Its seamless integration with e-commerce platforms and focus on branding make it a standout solution for improving customer satisfaction and loyalty. Highly recommended for businesses looking to elevate their order tracking experience! Review collected by and hosted on G2.com.
The admin backoffice can be improve in terms of analytics and dashboards and multiple account setups Review collected by and hosted on G2.com.
parcelLab has been increadibly reliable and innovative as a partner in status update communication and tracking of customer orders. The contact I have had with the assigned parcelLab account manager and the supporting IT team has been mostly excellent and fast. The parcelLab portal is very easy to use for me and my co-workers, and integrating carriers within the system was fairly effortless and quick. I especially like the added features of Campaign Manager and Trending Late, making personalisation of communication to customers easy and enables better tracking of delays and other deviations in my organisation. I have no personal experience with implementing parcelLab within my company, but experiences shared with co-workers in the past are mostly positive. Review collected by and hosted on G2.com.
I have had some experiences where technical or IT support from parcelLab has been slower than expected, leading to additional delays in implementation process for my company. parcelLab are however happy to learn from these situations and improve their service accordingly. The analytics tools provided by parcelLab in the portal give helpful data, but these are still in development and do not offer the same amount of detail that our internal analytics tools or Google Analytics can offer. parcelLab also is still developing solutions to discover potentials errors in the system or data connections, but this is not yet at a level where parcelLab will be able to discover these issues before my organisation has already discovered it. Finally, we do not have a contact person in our country, so we have no local support available. Review collected by and hosted on G2.com.
