parcelLab
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parcelLab
By parcelLab
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4.7 out of 5 stars
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parcelLab Reviews & Product Details - Page 16

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parcelLab Overview

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What is parcelLab?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com

parcelLab Details
Product Website
Discussions
Languages Supported
German, English, French
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Product Description

parcelLab is a post-purchase software platform that enhances customer engagement and loyalty. It streamlines the shopping journey, from conversion to order tracking and returns management.

Seller Details
Seller
parcelLab
Company Website
Year Founded
2015
HQ Location
Boston, Massachusetts
Twitter
@parcellab_en
1,051 Twitter followers
LinkedIn® Page
www.linkedin.com
180 employees on LinkedIn®
Description

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

Anton E.
AE
Overview Provided by:
Anton Eder
Founder parcelLab 📦 Helping e-commerce retailers with post-purchase communication

Recent parcelLab Reviews

SE
Steve E.Enterprise (> 1000 emp.)
5.0 out of 5
"Really supportive team that have a wonderfully simple tool"
It's not over-engineered. They've taken what a business truly needs and have created that. There is little in the way of configuration from a front...
Read more
Zeke Q.
ZQ
Zeke Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"ParcelLab- does tracking and email updates better than SAP"
It's swifter and more accurate with logistics updates than our ERP system (SAP).
Read more
LT
Liam T.Enterprise (> 1000 emp.)
4.0 out of 5
"Übersichtlich und hilfreich mit weiterem Verbesserungspotential"
Parcellab bietet einen schnellen, intuitiven und übersichtlichen Überblick über alle Lieferungen in Echtzeit.
Read more
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1 person requested security information

parcelLab Media

parcelLab Demo - parcelLab Convert
Provide a predictive delivery date that increases conversion rates, reduces consumer uncertainty, and improves customer satisfaction.
parcelLab Demo - parcelLab Engage
Enhance your post-purchase journey with personalized, configurable communications that keep customers informed every step of the way.
parcelLab Demo - parcelLab Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns, warranty, and exchanges process.
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Play parcelLab Video
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151 parcelLab Reviews

4.7 out of 5
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151 parcelLab Reviews
4.7 out of 5
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parcelLab Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for parcelLabQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Mid-Market(51-1000 emp.)
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What do you like best about parcelLab?

Fast implementation

Easy to work with

Customer focus Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I cannot think of any downside at the moment Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Providing customers logistics information

Avoiding non-value-add calls / mails to call center Review collected by and hosted on G2.com.

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Response from Anton Eder of parcelLab
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We're glad to hear that you find parcelLab fast to implement and easy to work with. Our customer-focused approach is at the core of everything we do. Thank you for your feedback!

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