parcelLab
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parcelLab
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4.7 out of 5 stars
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parcelLab Reviews & Product Details - Page 15

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parcelLab Overview

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What is parcelLab?

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com

parcelLab Details
Product Website
Discussions
Languages Supported
German, English, French
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Product Description

parcelLab is a post-purchase software platform that enhances customer engagement and loyalty. It streamlines the shopping journey, from conversion to order tracking and returns management.

Seller Details
Seller
parcelLab
Company Website
Year Founded
2015
HQ Location
Boston, Massachusetts
Twitter
@parcellab_en
1,051 Twitter followers
LinkedIn® Page
www.linkedin.com
180 employees on LinkedIn®
Description

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.

Anton E.
AE
Overview Provided by:
Anton Eder
Founder parcelLab 📦 Helping e-commerce retailers with post-purchase communication

Recent parcelLab Reviews

SE
Steve E.Enterprise (> 1000 emp.)
5.0 out of 5
"Really supportive team that have a wonderfully simple tool"
It's not over-engineered. They've taken what a business truly needs and have created that. There is little in the way of configuration from a front...
Read more
LT
Liam T.Enterprise (> 1000 emp.)
4.0 out of 5
"Übersichtlich und hilfreich mit weiterem Verbesserungspotential"
Parcellab bietet einen schnellen, intuitiven und übersichtlichen Überblick über alle Lieferungen in Echtzeit.
Read more
MB
Martha B.Enterprise (> 1000 emp.)
3.0 out of 5
"parcelLab"
I love that we have the ability to tweak the amount of updates we send our consumers regarding their packages. It's also easy for our CS team to ma...
Read more
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parcelLab Media

parcelLab Demo - parcelLab Convert
Provide a predictive delivery date that increases conversion rates, reduces consumer uncertainty, and improves customer satisfaction.
parcelLab Demo - parcelLab Engage
Enhance your post-purchase journey with personalized, configurable communications that keep customers informed every step of the way.
parcelLab Demo - parcelLab Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns, warranty, and exchanges process.
Play parcelLab Video
Play parcelLab Video
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150 parcelLab Reviews

4.7 out of 5
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150 parcelLab Reviews
4.7 out of 5
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150 parcelLab Reviews
4.7 out of 5
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parcelLab Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for parcelLabQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Lucas R.
LR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about parcelLab?

It's a practical tool to provide customers with the service they deserve. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

The technical setup is not visible to users, making communication with support difficult. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Carrier Monitoring, Informing Customers, Returns Forecast Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about parcelLab?

Flexibility

High customization level

Low time-to-market Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Errors/Inconsistencies detection - could be quicker and not so reactive Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Control and enhance post-purchase experience regardless of carriers, exceptions, and services. Review collected by and hosted on G2.com.

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Response from Anton Eder of parcelLab
Editedit

We're glad to hear that you appreciate our platform's flexibility and customization options. We understand the importance of quick error detection and are constantly working to improve in this area.

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Verified User in Retail
UR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about parcelLab?

Personability - The team wants our brand's specific data to identify gaps in our OX best. These become a basis for next projects between us. That's a great business relationship! Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Alerting - There is a reliance on the IT/support team to do manual and observational checks when new implementations occur or during peak periods. It would be great to set up "cause for concern" parameters, which are different from the carrier SLAs. With this information, alerts could be received by both brand and ParcelLab to trigger proactive checking into potential issues in the OX. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

We are solving many problems with ParcelLab. They are also very agile, so if a new priority project comes into existence, they are flexible to alter the timelines of others. At this moment, we are mainly focussing on outbound communications and we have noticed a decent decrease in CS cases due to the transparency and clarity of the PL communications. Review collected by and hosted on G2.com.

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Response from Anton Eder of parcelLab
Editedit

Thank you for your positive feedback! We are glad to hear that our team's personability and focus on your brand's specific data have helped to build a strong business relationship.

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KG
Technical Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about parcelLab?

Creating the eagerness to open the link and know more Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

There is nothing to dislike at the moment Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Reducing the eagerness and creating the awareness Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

- fast reaction to requests and inquiries

- hands on mentality

- open to adjust their solutions to customer/brands specific needs Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

- when to name something then, improvement in Quality Assurance and Testing Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

- Predict an estimated delivery date based on a qualified AI solution

- Guiding customers through their customer journey and after-purchase experience

- reducing Customer Care Requests Review collected by and hosted on G2.com.

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Response from Anton Eder of parcelLab
Editedit

We're glad to hear that our solutions are helping you predict delivery dates, guide customers through their journey, and reduce customer care requests. It's our goal to streamline operations and enhance the customer experience.

Helpful?
Share
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Verified User in Apparel & Fashion
AA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about parcelLab?

Templating in the easiest way. Really fast and super useful tool Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I don't like to make my change be submitted every time, this makes delay. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Tracking every step of the customer journey with shipped information. Review collected by and hosted on G2.com.

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Response from Anton Eder of parcelLab
Editedit

We understand your frustration with having to submit changes every time. We have changed this and you are able to do changes on your own, and there is more to come.

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Verified User in Apparel & Fashion
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about parcelLab?

Parcel Lab has offered an agile and flexible collaboration with a high level of tech know-how. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Parcel Lab is a fast growing company and with that comes sometimes problems to match capacity and structure to meet our ever increasing needs. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Our collaboration has focused on improving the Post Purchase customer experience - both for outbound deliveries and returns. Our customers are now getting a more proactive branded communication giving them more control and less reasons to call our Customer Service. Review collected by and hosted on G2.com.

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Response from Anton Eder of parcelLab
Editedit

We're glad to hear that parcelLab has been able to offer agile and flexible collaboration with a high level of tech know-how.

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Share
Admin Approval Link
Verified User in Retail
AR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about parcelLab?

The portal is straightforward to navigate; all sections are pretty much self-explanatory and the support from the staff at parcelLab is excellent. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

There are improvements to be made around the capacity limits for shops, however, I understand this is a niche issue due to our setup. Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

We are able to independently regulate and personalise what content goes out to our customers in what are typically considered service emails. Review collected by and hosted on G2.com.

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Response from Anton Eder of parcelLab
Editedit

We're glad to hear that you find our portal user-friendly and that you appreciate the support from our staff.

Helpful?
Share
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Verified User in Marketing and Advertising
CM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about parcelLab?

Implementation is fairly easy, also convenient to customize your tracking page with brand elements/marketing content in comparison to some other vendors Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

design/layout could be more flexible for clients Review collected by and hosted on G2.com.

Recommendations to others considering parcelLab:

Good service team that provides swift support for implementation Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Previously we only sent one shipping confirmation email to our clients, if the package takes longer than expected to arrive, the customer service team would get contacted. We also got some complaints because of shipping.

By using ParcelLab, we want to proactively communicate to our clients on eash stage of their package to increase customer satisfaction and reduce support calls. Review collected by and hosted on G2.com.

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Response from Anton Eder of parcelLab
Editedit

We're glad to hear that you found our implementation process easy and convenient for customizing your tracking page. We appreciate your feedback on the design/layout and will take it into consideration for future improvements.

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Share
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KV
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about parcelLab?

Fast implementation

Easy to work with

Customer focus Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I cannot think of any downside at the moment Review collected by and hosted on G2.com.

What problems is parcelLab solving and how is that benefiting you?

Providing customers logistics information

Avoiding non-value-add calls / mails to call center Review collected by and hosted on G2.com.

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Response from Anton Eder of parcelLab
Editedit

We're glad to hear that you find parcelLab fast to implement and easy to work with. Our customer-focused approach is at the core of everything we do. Thank you for your feedback!

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