150 parcelLab Reviews
Overall Review Sentiment for parcelLab
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Absolutely love my experience with parcelLab! Their customer service? Top-notch! Quick responses, and clear instructions, and they practically did all the setup after I sent my dispatch confirmation to their system. Their support and user-friendly approach are just what I needed. Review collected by and hosted on G2.com.
It's intuitive to use, and the custom-branded tracking aligns well with our store's identity. They've delivered on our expectations. Review collected by and hosted on G2.com.
Having personally experienced AfterShip's service and endured Narvar's aggressive sales approach, I find parcelLab a breath of fresh air in the post-purchase experience realm. Its brand-centric, fully customizable communications are an evolution, focusing on boosting brand identity and smoothing the customer journey. The promise of a 30-day onboarding period is compelling compared to my prior experiences.
While AfterShip leaves much of the setup to the user, parcelLab mitigates this stress by personally handling the implementation, reducing the workload for the merchant. Its direct integrations with leading logistics providers further differentiates it, ensuring accurate and timely shipping updates.
parcelLab's offering of over 50 email triggers is a commendable feature that goes beyond what I've experienced with AfterShip and Narvar. This helps maintain customer engagement throughout their journey. In essence, parcelLab is a superior choice for businesses keen on enhancing their post-purchase experience. Review collected by and hosted on G2.com.
One aspect of parcelLab that could initially be seen as a downside is the intensive customization process. As a business owner, you may feel overwhelmed with the multitude of options at your disposal for creating the perfect post-purchase experience. Review collected by and hosted on G2.com.
Communication to customers by sending them better tracking information was really improved. Had also a big effect on our revenues and product pays itself. Lot of customers enter our shop through the tracking mail or whitelabeled tracking page. Better then having them on the tracking page of a carrier with no route back to your shop. Review collected by and hosted on G2.com.
Parcellab is growing very fast. therefore a lot of changes in account management and some additional meetings to explain these guys our needs. but not an big issue Review collected by and hosted on G2.com.
I really like the way parcelLab takes care of the post-purchase phase, especially here in Germany. They've come up with smart notification solutions that keep the dialogue between retailers and customers alive, without passing it on to some third party. Review collected by and hosted on G2.com.
I have nothing but good things to say about parcelLab; it truly stands out as a great platform. Review collected by and hosted on G2.com.
I value parcelLab for its significant impact on the post-purchase journey of our clients. It's central to our e-commerce optimization strategy, enhancing checkouts with accurate delivery predictions and managing returns efficiently. The simple data setup and consistent reliability make it a favorite in our three-year partnership. Review collected by and hosted on G2.com.
Not as many direct integrations can require more setup effort. However, their PS team always provides solutions, making navigating integrations/customizations easier. Review collected by and hosted on G2.com.
They've clearly built their software thinking about users like me. Setting up post-purchase emails? Super easy. What really got me is their communication tools. They keep adding cool features, from handling returns to giving insights even before checkout. Review collected by and hosted on G2.com.
ParcelLab has a ton of great features, but sometimes I think they don't show off all they can do. It feels like they're a bit humble about their capabilities, and I wish they'd make some of their functions more obvious. Review collected by and hosted on G2.com.
parcelLab has been a game-changer, particularly in the post-purchase and returns experience. It plays a crucial role in our approach, allowing us to offer tailored shipping interactions and streamline the returns process for customers. Review collected by and hosted on G2.com.
parcelLab has robust features, but the need for more setup effort due to limited direct integrations is present. Their team offers solutions but from an agency perspective, an expansion of out-of-the-box integrations would be a welcome enhancement. Review collected by and hosted on G2.com.
parcelLab has performed better than our expectations during the evaluation period. While the product itself is clearly the outcome of an excellent product culture at parcelLab, the team that supports us is also a huge part of our success. They are by far the most proactive success and technical team I have worked with and it seems like they are always offering ways for us to improve that we hadn't even identified ourselves. Review collected by and hosted on G2.com.
The only "inefficiency" to parcelLab is the quality control process that communications have to go through any time you make a change. That said, the process has caught issues multiple times that we had not found. Instead of getting frustrated, I've learned to value this quality process and bake that extra time into my plans. Review collected by and hosted on G2.com.
