150 parcelLab Reviews
Overall Review Sentiment for parcelLab
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The fact that it provides tracking and return features integrated in one simple setup. Review collected by and hosted on G2.com.
The User Interface is not very friendly and it lacks some maturity. Review collected by and hosted on G2.com.
We saw direct postitive impact for our customer service after GoLive. Pro-active communication towards our customers, in case of delivery problems, was a game changer for us.
Implementation was easy, despite our complex setup and Parcellab was very committed in helping us, getting everything ready. Review collected by and hosted on G2.com.
Visualization of analytics could be better, especially the colour scheme, which makes diagrams difficult to read sometimes.
Support for eastern european carriers could be better, but I guess that's complaining at a high level. Parcellab started implementing those, so we will have a solution in the future. Review collected by and hosted on G2.com.
I can focus on customer segments that matter, run campaigns swiftly, and the best part? Getting to see the impact of my efforts. It's marketing made easy and effective! Review collected by and hosted on G2.com.
It's working well and I haven't stumbled upon anything displeasing yet. It's too early to point out any downsides as I'm still getting acquainted with all the Campaign Manager features. Review collected by and hosted on G2.com.
Their empathetic approach and collaboration with their customers. The support they provide is great, and they really listen to what the clients want. Their product is easy to use and robust. Review collected by and hosted on G2.com.
The implementation team could be more of a go-getter and have more eye to detail Review collected by and hosted on G2.com.
When it comes to post purchase communication from companies to end customers, there is no getting around parcelLab.
The integration is totally simple and requires less than 2 weeks and little to no IT resources.
parcelLab offers extremely good and fast customer support. You can tell when interacting with parcelLab that they know and understand their tool as well as the market/end customer.
In addition, the tool or the emails are extremely flexible and can be adapted to one's own needs at any time. This makes you much more independent of the parcel delivery service providers when it comes to communication.
A great side effect is that the customer is always led back to your own online store and thus buys again. Review collected by and hosted on G2.com.
In some places, it would be nice to be able to customize the email templates a bit more yourself. Review collected by and hosted on G2.com.
What sets parcelLab apart is its uniqueness. The product doesn't just offer a run-of-the-mill solution; it offers a tailored experience that resonates with our brand and customer expectations. It's not just about the bells and whistles – it's about the practicality and effectiveness of the tools at our disposal.
One of the standout features is the remarkable customer service. Whenever we've needed assistance or guidance, parcelLab's support team has been right there by our side. This level of responsiveness and dedication reflects their commitment to ensuring our success. In the ever-evolving world of e-commerce, having a partner that's always there when needed.
Our decision to collaborate with parcelLab has significantly boosted our customer satisfaction levels. It's been a marked difference from our previous experience with Narvar. While Narvar's service seemed more like a generic, one-size-fits-all solution, parcelLab's approach is refreshingly different. They actually listen to our needs and challenges, and work alongside us to tailor the solution accordingly.
Narvar's limitations in customization became apparent as we scaled our operations. parcelLab, on the other hand, has been accommodating and proactive in helping us navigate these obstacles. Their focus on creating the best possible experience for our customers aligns perfectly with our vision. Review collected by and hosted on G2.com.
There's not much to dislike about parcelLab – and yes, it's not a freebie. Customization is key in the world of retail, and here's where we've encountered a minor hiccup. While parcelLab offers an impressive array of tools, we've found ourselves yearning for a bit more control over adjusting templates and incorporating banners into our communications. It's worth mentioning, though, that we're aware parcelLab is actively working on enhancing this aspect. Review collected by and hosted on G2.com.
I value parcelLab for its functionality, enabling us to stay closely connected with our customers. Unlike our past dealings with Narvar, which was heavily branded, parcelLab works quietly in the background, highlighting our brand. I'm also impressed by their prediction feature, which has boosted orders on our product description page and at checkout. Review collected by and hosted on G2.com.
Regarding shortcomings, I don't have any notable issues with parcelLab at the moment. Review collected by and hosted on G2.com.
What I particularly notice about parcelLab is how they clearly showed their benefits compared to AfterShip during our first talks. But what makes me truly value them is the direct customer support I get. It's different from the always changing agents on the chat with AfterShip. With parcelLab, it feels more personal. Plus, they give many customization and localization choices, which has really improved the after-sales experience for my customers. Review collected by and hosted on G2.com.
What's a bit challenging with parcelLab is getting to know all its functions. At first, it feels like there's a lot going on, and it takes a while to really understand and use all the possibilities. Review collected by and hosted on G2.com.
In the post purchase expreince, everything is driven back to the website, making more clicks for an untapped part of the expreince Review collected by and hosted on G2.com.
If a brand is on the smaller side, they will not work with them. Only reserved for larger brands Review collected by and hosted on G2.com.
