150 parcelLab Reviews
Overall Review Sentiment for parcelLab
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A ton of entreprise level features at an affordable price. I've been use to long setup times and clunkier backend setups but Parcel Lab has figure it out. Review collected by and hosted on G2.com.
Its been early for us so havent seen any issues to report. Review collected by and hosted on G2.com.
The analytics dashboard and email template configuration Review collected by and hosted on G2.com.
Lack of control of SMS content - we need the ParcelLab product team to edit them for us. Review collected by and hosted on G2.com.
What I appreciate most about parcelLab is their exceptional approach to managing returns and exchanges. Their "Retain" feature allows for highly customizable return experiences, offering the ability to set return rules, restrictions, exceptions, and refund policies. This level of granularity ensures that I can manage returns exactly the way I want, making the process more efficient and customer-friendly.
Additionally, parcelLab's support team is outstanding. They're typically very responsive, and whenever I have a question or need adjustments, they always take the time to discuss ideas on how to further improve the customer experience. This level of attention and collaboration makes parcelLab not just a service provider, but a valuable partner in enhancing post-purchase interactions. Review collected by and hosted on G2.com.
While I'm quite pleased with parcelLab's Retain and Engage products, one area that could be improved is the initial implementation phase. We've found that the project plans for rolling out these features don't always go as smoothly as expected. However, it's worth noting that once the services are up and running, we haven't experienced any significant delays in our requests. So while the setup process has some room for improvement, the ongoing service has been reliable. Review collected by and hosted on G2.com.
The willingness to build solutions that impact the success of our brand. Review collected by and hosted on G2.com.
We aren't using out of the box solutions so custom builds could take time. Review collected by and hosted on G2.com.
What I like most is the usability of the tool and the opportunity to test beta version to help the overall growth of the tool. Review collected by and hosted on G2.com.
At the moment, I cannot point out one specific point that I can consider as downside. Review collected by and hosted on G2.com.
As a logistics leader, it’s crucial to have a clear view of our shipping performance. parcelLab provides all the statistics I need and allows me to export them to our BI tool for further analysis. Review collected by and hosted on G2.com.
The only drawback is that their enhanced reporting feature could have been introduced sooner. Review collected by and hosted on G2.com.
I love that parcelLab enhances the post-purchase experience on many levels. It transforms this into an opportunity for continued customer engagement. I love their platform to streamline communications and order management. Each step from hipping to returns is smooth and cutomer friendly. Review collected by and hosted on G2.com.
I honestly don't have any downside to using parcelLab. Review collected by and hosted on G2.com.
Collaborating with parcelLab has significantly uplifted our operations. The team there is not just responsive but also brainstorming strategies, always ready with suggestions for the future. Having moved from another service provider, narvar, I can vouch for the support that parcelLab offers. Review collected by and hosted on G2.com.
Honestly, pinpointing a notable drawback in parcelLab's service has been a challenge; their platform has hit our expectations so far. Review collected by and hosted on G2.com.
