150 parcelLab Reviews
Overall Review Sentiment for parcelLab
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parcelLab's transparency and reporting features in their portal, offers a clear overview into logistics performance. The insights provided are helping us act on exceptions promptly. The detailed reporting empowers us to make data-driven decisions, continually fine-tuning our logistics strategy for better operational efficiency. Review collected by and hosted on G2.com.
The reporting feature in parcelLab is comprehensive, but initially, it felt a bit overwhelming with a steep learning curve to fully understand all the metrics. Review collected by and hosted on G2.com.
Withn many integration option that can be easily connected with the system, parcelLab is my first choice for parcel delivery and management. Easy navigation and to setup custom tracking interface for our brand. Review collected by and hosted on G2.com.
I have no dislike with parcelLab. It has provide all the needed tools and features to manage parcel delivery. Review collected by and hosted on G2.com.
The customer service is excellent - fast, competent and friendly. Exceeded our expectations in every respect and we recommend them without reservation. Many thanks to the team for their outstanding work! Review collected by and hosted on G2.com.
The page with which you can create evaluations could be a little faster Review collected by and hosted on G2.com.
We really liked working with ParcelLab, the persons we work with are nice and they managed to get the go-live up and running quickly and efficiently. Review collected by and hosted on G2.com.
Unfortunately, since the go-live, we had some remarks for things that need to be changed (wrong tracking link, some changes to the contents of the messages going out to the customers). It's been more than 3 weeks and several reminders and nothing happened. The service level decreased once the go-live was done. Review collected by and hosted on G2.com.
parcelLab has notably improved our package tracking and visibility. Real-time updates keep our customers informed from dispatch to delivery, reducing the inquiries about package status. The customization lets us brand our tracking page and notifications, which adds a professional touch. Review collected by and hosted on G2.com.
parcelLab lacked control over customization and targeting in the past. It was mostly handled on their end, which felt a bit restricting. However, things took a positive turn with the introduction of the Campaign Manager. This brought customization and targeting back to us, allowing for more granular control over our campaigns. Review collected by and hosted on G2.com.
The tool has allowed us to excel in our customer communication journeys. The best upsides are the span of customizability, the option to segment on many different data points, and the dedicated support team we received. Review collected by and hosted on G2.com.
The ease of changing settings is bad, everything has to go through the support team which is very time consuming in the case that you need to change a specific setting quickly. Review collected by and hosted on G2.com.
Customizable and insightsfull post purchase communication platform. Fast and easy inplementation, great usability, constructive solution oriented partnership, always open for feature requests. They know their product, logistic and tech processes and deliver what is needed. Review collected by and hosted on G2.com.
Dev capacity could be slightly increased Review collected by and hosted on G2.com.
As a successful partner of ParcelLab, I'm pleased to share my experience working with their technology and staff. They have an exceptional team that is very responsive and knowledgable. They help us to simplify complex shipping processes and bring in-depth knowledge of the shipping landscape to the partnership. Review collected by and hosted on G2.com.
We have not experienced a downside regarding our current partnership. Review collected by and hosted on G2.com.
After using AfterShip for a while, we started looking for more customization to better align with our brand’s evolving persona. That’s when we discovered parcelLab and decided to make the switch. parcelLab held promise with its customization features. Unlike the somewhat rigid template options in AfterShip, parcelLab offered a more flexible platform, letting us tailor our post-purchase communications more flexible. Review collected by and hosted on G2.com.
Nothing negative has come up so far, and we're optimistic about leveraging parcelLab to its full potential moving forward. Review collected by and hosted on G2.com.
