149 parcelLab Reviews
Overall Review Sentiment for parcelLab
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I've been working with parcellab mostly from a content standpoint (personalising and implementing our emails to the customers, setting up the content templates for our different sales channels), and I've been really impressed about how easy it is to use. Another great thing is the support: Most of the time, I got a response within a day and a solution for my problem within 3 days. Review collected by and hosted on G2.com.
The dashboard can at times be a bit fiddly. Review collected by and hosted on G2.com.
parcelLab is providing a reasonably easy way to control performance and experience accross all our carriers and markets. All delivery communication is now branded and with our own tone of voice, and we can measure it's performance. We have also integrated with our CRM to bring full transparency on tracking and exceptions for agents and customers. Review collected by and hosted on G2.com.
We can still improve in leveraging the communication and marketing capabilities. Not all our teams are really taking ownership of the topic and it riquires focus and dedication to make it happen. Review collected by and hosted on G2.com.
ParcelLab is a great tool to be on top of every step of the post-purchase journey. Tracking shipments, following up on any issues flagged by carriers, measuring KPIs and customizing transactional emails and tracking pages are but a few of the possibilities parcelLab represents and gives to clients.
Should any issues arise, customer support and dedicated account managers reply swiftly and take proactive responsibility in solving any problems and providing personalized solutions. There has not been a single time the parcelLab team was unavailable to jump on a call to discuss doubts and speed up the resolution of issues. All in all a great tool and company to work with! Review collected by and hosted on G2.com.
The help center documentation could be a bit easiert to navigate and include more video tutorials. Some descriptions, especially regarding set-up and data integration could be phrased in a less technical way for the sake of simplicity. However, the information on there is very helpful and, should any doubts persist, customer support is right there to help out. Review collected by and hosted on G2.com.
Innovative approach and customer engagement combined with a transparent communication and great service. Review collected by and hosted on G2.com.
I´m having difficulty pinpointing anything negative Review collected by and hosted on G2.com.
Been using parcelLab for a couple of month globally in our retail biz, and it’s fairly easy to setup. The support team is very responsive and our Implementation Manager was always there when we needed her. Compared to Narvar and Aftership, parcelLab's international coverage and easy customization is a step ahead. A definite recommend for any retail brand looking to expand their post-purchase experience. Review collected by and hosted on G2.com.
We're relatively new to using parcelLab and while the setup and customization have been smooth, there's still a lot we have to explore. Nothing major comes to mind so far in terms of drawbacks. However, I do wish there were more detailed tutorials or a more extensive FAQ section for newcomers like us to quickly get acquainted with all the features. Review collected by and hosted on G2.com.
ParcelLab helps in significantly reducing customer service inquiries and returns, which in turn cuts operational costs, making our processes more economical and efficient. Review collected by and hosted on G2.com.
Haven't found any downsides in terms of cost-cutting with parcelLab yet, it's been beneficial in streamlining our operational expenses. Review collected by and hosted on G2.com.
What make parcelLab impressive are with its real-time update on parcel tracking and status. The tracking is transparent and users can track their parcel and be informed of the status. Our manufacturing business rely on it to solve our logistic problem. Review collected by and hosted on G2.com.
No dislike with the software. It is always up and running for our business need. Review collected by and hosted on G2.com.
- Easy to use and set up to delivery branded and consistent messages to customers without needing lots of 'tech knowledge'
- Lots of new features coming out to improve self serve capability of end users Review collected by and hosted on G2.com.
- Analytics are a bit clunky, are best utilised in a business BI tool Review collected by and hosted on G2.com.
It is an easy to implement solution with significant impact on the customer experience. We were able to reduce Customer Service inquiries while strengthening our branding in the communication journey. Review collected by and hosted on G2.com.
There is not much to dislike to be honest. The people involved are great and so is the product. In the backend there are minor aspects that have room for improvement. Review collected by and hosted on G2.com.
parcelLab's transparency and reporting features in their portal, offers a clear overview into logistics performance. The insights provided are helping us act on exceptions promptly. The detailed reporting empowers us to make data-driven decisions, continually fine-tuning our logistics strategy for better operational efficiency. Review collected by and hosted on G2.com.
The reporting feature in parcelLab is comprehensive, but initially, it felt a bit overwhelming with a steep learning curve to fully understand all the metrics. Review collected by and hosted on G2.com.
