The ability to track parcels from multiple couriers and multiple customers at the same time. The user interface is very nice and easy to navigate. Compared to my old system of tracking parcels this is years ahead. I use this platform on a daily basis multiple times and it resolves my customers queries much quicker now. This was implemented in to my company recently, has made a world of difference! Haven't had to contact customer support yet as everything runs smoothly. Review collected by and hosted on G2.com.
There is limited searching function, i.e. I can only search by tracking number, email and name of customer. Would like more options such as order numbers, account numbers etc. Review collected by and hosted on G2.com.
144 out of 145 Total Reviews for parcelLab
Overall Review Sentiment for parcelLab
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ParcelLab has been helping us with our communications and order tracking information in a seamless manner because of which our customers have been receiving timely order updates. This has improved our operations and has also helped us in creating a valued relationship with our customers.
The tool is very easy to use and the overall implementation has also been very smooth. We use the tool frequently and if we encounter any issues the customer support is super helpful and prompt in their response.
Overall, it has been a great experience using the tool and the services of Parcel Lab. Review collected by and hosted on G2.com.
There are a few noteable features that are unavailable that could really help us in the long run. Also, the analytics section can be improved as well. Review collected by and hosted on G2.com.
Parcel labs have afforded us the ability to dive deeper into the reason for a delivery issue for our customers. We use about three different tools to determine the position of a delivery and Parcel labs gives the absolute best information in real time! Tracking is easy, communication between us, the customers and the delivery drivers are so much easier and the best features is the notification status on the customer's end and the live pictures the delivery driver can leave as proof of delivery. I would say it is very easy service, the customer support is fast and effective and it is a tool that we use every day to service our customers. Review collected by and hosted on G2.com.
The only downsize I can say it not being able to change or modify any information that is already in the system. It is mainly for viewing, tracking and having a clearer idea on the delivery issue if any. Review collected by and hosted on G2.com.
The parts I like the most about parcelLab are the reports and the metrics module, they are customizable and very complete, which allows you to work in depth to improve the messages you send to your customers. I also find very useful the ability to adapt the messages, customize them and make modifications very quickly, which is very necessary in emergency situations. Review collected by and hosted on G2.com.
The improvement part is to have a faster update of the user manuals with all the new features that are being implemented, it is a tool in constant evolution and there are very interesting new functions and it would be useful to have faster information about them to be able to use them. Review collected by and hosted on G2.com.
Very quick with a friendly user interface. Allows me to track many orders and to also check the history of processing with the dates and time. It is even so accurate that it gives you the exact hour and minutes so that I can investigate thoroughly even when time differences are so short. It is really a life saver! Review collected by and hosted on G2.com.
So far, I have not experienced any drawback! Review collected by and hosted on G2.com.
That it's being currently developed, it's being now connected to other platforms and implemented to make it easier to access.
I use it daily in my work, almost in each single system check.
It has a user-friendly interafce.
Supporting customers is actually better now. Review collected by and hosted on G2.com.
That some data might be missing.
Some errors encounter without an explanation of error type. Review collected by and hosted on G2.com.
Parcel Lab provides detailed and real-time tracking updates, which help keep customers informed throughout the delivery process. The ability to customize notifications and branding within the tracking emails enhances customer experience and maintains brand consistency. Integration with multiple carriers is also a major advantage. Review collected by and hosted on G2.com.
Integration takes some initial setup, but once configured, it runs smoothly. Some features require deeper customization, but the platform is flexible and scalable. Review collected by and hosted on G2.com.
What I like best about parcellab is how it centralizes and simplifies order tracking and customer communication.
It makes it easy to provide timely updates, resolve issues quickly, and enhance the overall customer experience. Review collected by and hosted on G2.com.
While parcellab offers many features, some users might find that it lacks the level of customization they need for specific requirements.
Difficulty accessing some order. Review collected by and hosted on G2.com.
ParcelLab has been awesome for us! It has really changed how we handle the whole post-purchase process. Our customers stay updated all the time, which has cut down on those 'where’s my order?' messages a lot. I set up custom notifications pretty easily, and customers seem to like knowing exactly what's happening. It works well with our Shopify store—no complicated setup—and it connects to all the carriers we use, so that was a win. The dashboard gives us some pretty detailed insights about our shipping performance that we never even thought to look at before, which has actually helped us improve our shipping process in itself. Review collected by and hosted on G2.com.
ParcelLab has a lot of great features, but it can be a little on the pricey side, which might be challenging for smaller businesses. For us, it’s not an issue, but I can see how it could be a barrier. Also, there’s no free trial available from what I can see and was not offered one during onboarding, which makes it tricky for new customers to see the value before committing. It would be even better if they could add more integrations with other customer service tools to make the platform even more flexible. Review collected by and hosted on G2.com.
Parcellab bietet einen schnellen, intuitiven und übersichtlichen Überblick über alle Lieferungen in Echtzeit. Review collected by and hosted on G2.com.
Die Analytics könnten Möglichkeiten zu persönlichen Anpassung bieten und ein Export aller Datensätze wäre sehr hilfreich um fehlende Analysen in externen Programmen durchzuführen. Review collected by and hosted on G2.com.
I recently used Parcel Lab, and I couldn't be happier with my experience! The product is of exceptional quality, just as described, and has exceeded my expectations. Review collected by and hosted on G2.com.
Everything is clear, well-organized, and ready to use without issues. The instructions are straightforward, and all components are in excellent condition. I feel confident moving forward without any concerns—everything has been thoughtfully prepared for a seamless experience. Review collected by and hosted on G2.com.
