most usefull feature for us was customized billing feature,other features efficiently used are by us are billing and retention makes work a lot more easier. Review collected by and hosted on G2.com.

Theres no such thing that we dislike however the price point is a bit steep for small scale companies but its worth it. Review collected by and hosted on G2.com.

As a saas startup, we didnt have to build the payments module from scratch. Loved it. Pretty customizable. Easy to integrate and implement. Review collected by and hosted on G2.com.

Nothing much, it has alot of use-cases but haven't explored all of them, felt a bit complex. Review collected by and hosted on G2.com.

Paddle's sales tax management is why we chose paddle. They take over tax liabilities at time of chrage which gives us peice of mind. And they take headache out of collecting and paying taxes for multiple jurisdictions. Additionally, their transparent pricing is a breath of fresh air. Unlike other services, Paddle doesn't hit us with hidden fees, making budgeting much more predictable. Set-up was easy, and the customer support via Slack is great. Overall, Paddle has proven to be a valuable partner in helping us grow our business! Review collected by and hosted on G2.com.

I wish payouts we're faster - but we can manage this. Review collected by and hosted on G2.com.

The thing I liked most about the Paddle service is the ease of payment for customers in many countries of the world using bank cards without complicated registration procedures from us as companies. Review collected by and hosted on G2.com.

We hope that there is an additional way to download the payment data fields without moving to another page and remaining on the payment page on our website. This is indeed what some customers asked me during payment processes, but I told them that this is beyond my control, as it is part of the programming of the payment gateway itself.

On another level, this increases the customer’s confidence during the payment process. Review collected by and hosted on G2.com.

Its easy, streamlined and pretty straightforward to implement and use Review collected by and hosted on G2.com.

Support can be slow at times. Would love to see it be better Review collected by and hosted on G2.com.

My app uses both Stripe and Paddle. Implementing Paddle was quick and easy. What's great with Paddle is that it acts as a merchant of record -- so you never have to worry about VAT and it also greatly simplifies accounting.

Features aren't as numerous as in Stripe, but I'd say that's enough for my use case. I've never had to reach out to customer support until now -- everything has been working great so far.

Overall, very satisfied with Paddle! Review collected by and hosted on G2.com.

The interface isn't as sleek as Stripe's, but it does the job. I also wish it had a better customer portal. Review collected by and hosted on G2.com.

Paddle solves all the hustle of charging for your SaaS company, including tax collection which makes it super easy to start and you can focus on buidling without having to worry on anything else.

Paddle API is also great to work with. Review collected by and hosted on G2.com.

I think there are some small improvements that can be done in the portal UI. For example in the customer profile and orders be able to retry webhooks notifications related to the order instead of having to go and search for it based on the created date. Review collected by and hosted on G2.com.

A nice widget design which they updated recently.

It is convenient that all payments are collected in one place and come to the company in one transfer.

No need to worry about taxes - which is incredibly convenient for working around the world.

Fast and nice customer support. Review collected by and hosted on G2.com.

We have been working with Paddle for over a year, but what did we expect from them? Payment system, Tax system, and Subscription management system. Unfortunately, the 3rd option is executed just terribly.

There is no option to unsubscribe at the end of the cycle and no option to change (downgrade) the plan at the end of the cycle. There is no way to implement "add-ons" other than to create another subscription plan. API events also leave much to be desired, for any change in the event we will receive an "update" event, and to understand what happened, we need to do dozens of ifs in the code.

Were it not for the widget changes, we would not have seen any changes and improvements. It seems that their entire R&D team is a couple of developers.

The customer support is fast and nice, but unhelpful lately as the quality has dropped a lot. We receive complaints from both employees and customers. If earlier Paddle tried to solve the problem directly with the client, now they answer that they "cannot CC client". We have the feeling that they are not serving us, but we are serving them.

Most recent examples from memory:

Support can ask us for the customer's email address, although we sent a subscription ID in the ticket, which is enough to find the email, and not wait a few more hours for a response.

Sometimes customers get a message that "something went wrong" INSIDE the Paddle widget. However, their support responds that there are issues with our website. The reply is not professional (just check the history of subscriptions for a day to make sure there are no issues), and they also spoil our reputation with customers.

Summary:

Given all these cons, we are nonetheless still happier with the Paddle than with the FastSpring from which we switched. At least Paddle has a nice design. And we hope that they will improve in the future. Review collected by and hosted on G2.com.

It's integrated customer centric approach to software sales make it a strong choice for businesses. Review collected by and hosted on G2.com.

Dependency on paddle's system, sometimes it affects operations. Review collected by and hosted on G2.com.

The utility of idea is very innovative and i like it the most. Review collected by and hosted on G2.com.

The user experience can be improved in the space. Review collected by and hosted on G2.com.