We have been using Paddle as a main payment processor for about 5 years. Was attracted by the lower rates than our previous. It has worked great so far - no downtime and not to many user issues. Very comprehensive API which we used to link to our backend license generation system. The management portal is decent enough. Review collected by and hosted on G2.com.

I would appreciate seeing more depth in the instant reporting available in the overview portal, particularly the ability to break down data by Country and Product. While the support provided is good, it sometimes takes several days to receive a response from an actual person rather than an AI. Review collected by and hosted on G2.com.

Paddle makes it easy for me to sell software all over the world, in a way that makes sure that all regulatory requirements are met. The payment flow and order processing are top-notch, rock solid. Review collected by and hosted on G2.com.

I pride myself on good and fast support. Paddle's support is often a bit slow to respond. This can create awkward situations where a customer needs a response and I am unable to provide it in a timely manner because I am blocked by something I need from Paddle. Review collected by and hosted on G2.com.

Paddle makes it super easy to manage subscriptions and payments globally. I didn’t have to worry about VAT or invoices, it’s all handled automatically. Integration with my app was smooth, and I love how professional the checkout process looks for users. And reactive and helpful Customer Support! Review collected by and hosted on G2.com.

Some features are a bit hidden or not super intuitive. For example, when I split the checkout into two steps (details + payment), the marketing consent checkbox didn’t show up at all, probably because my users’ info was prefilled. That made the recovery discount feature confusing to use. I later realized that using a single-page checkout shows everything properly. It would be great if Paddle gave a warning or guideline about this when setting things up. Review collected by and hosted on G2.com.

Paddle is a Merchant Of Record which means as a small business I don't need to worry about tax compliance. Paddle also offers the necessary tools to integrate a payment system into your app that takes care of the heavy lifting so you don't not to rebuild the wheel. They also offer ProfitWell Metrics fully integrated and free of charge which offers a wealth of data about your subscription business. Review collected by and hosted on G2.com.

Paddle retain is only partially available to Paddle Classic customers. I would have liked that the term optimization and cancellation wizard that tries to save a cancelling customer by using a survey and suggestion different plans or discounts are available on Classic too. Review collected by and hosted on G2.com.

Fast, knowledgeable support team, and special thanks to Babak, who provided the key fix we needed. Clear guidance that resolved a complex JWT integration issue. Transparent communication and step-by-step assistance. Very reliable platform for handling SaaS payments once configured correctly. Review collected by and hosted on G2.com.

Documentation sometimes feels fragmented or unclear for advanced scenarios (e.g., JWT setup).

Initial troubleshooting required extra back-and-forth before finding the exact fix. Sandbox set up can be tricky. Review collected by and hosted on G2.com.

Global coverage and end to end management of the transaction Review collected by and hosted on G2.com.

Response time of the support representatives Review collected by and hosted on G2.com.

One thing I really like about Paddle is that I don’t have to handle the invoicing side anymore — everything’s automated and taken care of for me. Review collected by and hosted on G2.com.

Sometimes it takes a bit of time to get used to all the settings and dashboards. Review collected by and hosted on G2.com.

It's all you need if you sell software globally (we sell in almost 200 countries). Paddle just takes so many headaches off you...People that really care, super responsive, problem solving. We've had two other merchant of records in the past (and considered three other solutions), but Paddle just wins by a landslide..Product that is constantly developed. Everything based on experience from ~6,000 merchants. One can tell that they really know this area inside out. The integration we did back in 2021 was very smooth. Review collected by and hosted on G2.com.

Small issues with their Metrics platform/ old Paddle Classic platform that are our idiosyncrasies/ edge cases that Paddle will hopefully fix when we go to their new Paddle Billing. Review collected by and hosted on G2.com.

The UI is clean and intuitive; you can do a lot on the platform, from handling transactions to adding discount codes and coupons.

It's easy to search for customers using the different search options available, and the support team is also very helpful in case you ever need additional help with anything on the platform.

I am a customer support agent and use the platform frequently. They also provide valuable insights on the analytical side for the revenue that is generated. Review collected by and hosted on G2.com.

The only thing that I can come up with at the moment is sometimes it takes over 24 hours for the support team to reach back. Review collected by and hosted on G2.com.

We are a small business based in the UK and we sell online courses worldwide. We have put off selling our first course for a long time, due to the cost and complexity involved in complying will all the different tax and VAT rules in Europe and the rest of the world. That's until we discovered Paddle, which acts as a Merchant of Record and handles all of that red tape for you: They purchase your digital products in bulk and resell them, taking care of all the tax & VAT calculations and remittance. You can have these included in your product price or added on top, and you only have to input a single invoice and payment (two as we sell both in the UK and in the rest of the world). Paddle was extremely simple to set-up and implement, is fully secure, accepts most credit cards and Paypal, does refunds easily and handles subscriptions. The fees are very reasonable and most importantly its customer service is impeccable: quick, thorough and friendly. We wouldn't sell digital products without Paddle, and before changing anything sales related in our stack we check that it supports it. It's been a pleasure doing business with Paddle over the years and we highly recommend it. Review collected by and hosted on G2.com.

There is only one downside for us about Paddle, and it's that it can only sell online courses without a live element. Although we understand this limitation, most likely due to tax rules, we would love it if this could be added at some point. Apart from that, there is nothing we dislike about the service. Review collected by and hosted on G2.com.