The simplicity and flexibility of using the platform. It is possible to do everything you want with the APIs. We are currently on Claiss, but the new Billing version really offers a whole new potential to the product. Review collected by and hosted on G2.com.

As a former Classic customer, I find that the transition to Billing feels like a mountain of changes to make. It really doesn't encourage us to upgrade to Billing. Review collected by and hosted on G2.com.

I really enjoy using Paddle. One of the things I like the most is their Retain system, which helps recover potential customers and encourages them to complete their subscriptions. The integration process with our platform was smooth and straightforward, making it easy to get started. Paddle also offers excellent subscription management features and supports a wide variety of payment methods, which is essential for serving customers globally. On top of that, their support team is highly knowledgeable and genuinely helpful, always providing accurate solutions and guidance whenever needed. Overall, Paddle has made managing payments and subscriptions much easier and more reliable for our business. Review collected by and hosted on G2.com.

There’s nothing about Paddle that I didn’t like, just a few improvement points that I believe will eventually be implemented. I think it’s important to have the option to collect the user’s phone number before completing the subscription, which would help a lot with cart recovery through Retain. Another improvement that would be great is support for PIX payments, which is becoming an essential payment method in Brazil. Review collected by and hosted on G2.com.

What I like most about Paddle is how well it handles users who didn’t complete their subscription. They automatically send follow-up emails to help close the sale, which is incredibly useful.

I also love the ability to sell in multiple currencies and receive payments through various methods. The service is completely secure and the support team is always dedicated and attentive whenever I need help.

I’m extremely satisfied with Paddle! Review collected by and hosted on G2.com.

I honestly don’t have anything negative to say about Paddle, as I think the service is excellent.

Instead, I’d like to suggest a couple of improvements. It would be great to have the option to request the user’s phone number before they start the payment process. This could help increase cart recovery rates and allow us to follow up with users directly.

Also, it would be amazing to have Pix as a payment option, since it’s widely used in Brazil. Review collected by and hosted on G2.com.

I love Paddle's exceptional support; whenever I reach out with a question, they always assist me promptly and effectively. What truly stands out is how they handle everything on my behalf, which significantly simplifies my tasks. Their setup process is remarkably easy, thanks to their clear explanations and guidance. Paddle has completely streamlined my experience in selling my course, making it an indispensable tool for me. Their comprehensive support and ease of use clearly demonstrate their commitment to customer satisfaction, which has earned my unwavering recommendation, as evident by me rating it a perfect 10 out of 10. Review collected by and hosted on G2.com.

Nothing actually. Review collected by and hosted on G2.com.

Paddle's communication is simply the best - how they email you, all the calls, adding each other on Linkedin - that's something many other payment processors should learn from Paddle. Review collected by and hosted on G2.com.

I don't like Paddle does not allow accepting payments for AI products. Nowadays many businesses are based on AI, especially image generation, and that's something Paddle prohibits. Review collected by and hosted on G2.com.

We use Paddle for our online store, worldwide on day to day base.

Our main focus was to fix payment issues we had overseas, our payment success rate in USA went from 60% to 98% with Paddle and in general the project was a success.

Technically we were guided properly during the implementation, API's were properly documented.

The fact that Paddle takes care of all tax related issues reduces the complexity on our end of selling our products worldwide.

Paddle has way more features than we use today, we plan on using more of their features in the future. Review collected by and hosted on G2.com.

When going live we faced some issues and in the beginning the level of support was not sufficient.

But to be fair Paddle has taken our complaints seriously and improved the quality of their support drastically.

It took some time but now we are at a level where we are happy with the support and I'm sure Paddle has learned from this experience. Review collected by and hosted on G2.com.

I like that Paddle takes care of taxes and integrates multiple payment providers like PayPal, credit card, and more. Review collected by and hosted on G2.com.

I don't like that they have recently increased their fees and sort of in an intransparent way. For example, they're charging for refunds and charging for currency conversions, which isn't quite communicated as clearly as it could be on their fees page. I also wish the customer portal was a bit more customizable/powerful. Review collected by and hosted on G2.com.

What I like most about Paddle is how easy the platform is to use — the interface is intuitive and straightforward, which makes managing payments a breeze. The support team is fully capable and always ready to help or answer any questions promptly, which gives a lot of confidence. I also really appreciate the option to accept payments in multiple currencies, making it easier to sell globally. Another great feature is the ability to pass on payment taxes and fees to the customer, which helps keep costs transparent and manageable for the seller. Review collected by and hosted on G2.com.

One downside I noticed is that Paddle does not allow adding an input field for customers to enter their phone number before completing payment. This limitation prevents sellers from collecting essential contact information upfront, which restricts the ability to perform payment recovery or cart abandonment follow-ups effectively. Without this data, it becomes harder to reach out to customers for retargeting or recovering incomplete purchases. Additionally, it would be great if the platform were available in more languages, such as Portuguese (Brazil), to better serve a wider range of users. Review collected by and hosted on G2.com.

What I like the most about Paddle is how easy it is to integrate with their checkout system. The setup was quick and straightforward, with great documentation and support along the way. I also really appreciate the ability to receive payments in multiple currencies, which makes it ideal for selling globally. Their team is knowledgeable and always ready to help — it feels like a truly professional and reliable partnership Review collected by and hosted on G2.com.

One thing that could be improved is that the website is only available in English — having support for other languages would make the platform more accessible.

Also, it would be great if Paddle supported local payment methods like Pix, which is very popular in Brazil. Review collected by and hosted on G2.com.

What I like most about Paddle is the peace of mind it gives me. The platform is super easy to use — everything works efficiently and without complications. But above all, the support is amazing — whenever I needed help, I was assisted quickly, with a lot of care and kindness. You can really tell they care about their customers. That makes all the difference in my daily work and gives me confidence to keep using the service. Review collected by and hosted on G2.com.

The only downside for me is that there’s no option to transfer funds directly in Brazilian Real (BRL). It would make things even more convenient, avoiding currency conversion fees and delays. Hopefully, this feature can be added in the future! Review collected by and hosted on G2.com.