Paddle Retain Pros and Cons

It suits well for non techies like myself. All I had to do was read the documentation once. It was so easy to understand that I knew exactly what I had to do afterwards. Review collected by and hosted on G2.com.

They are not clear about what data they collect about us in their terms and conditions. It is concerning for us. We've also contacted ProfitWell Retain support team in this regart but we haven't got any satisfying response yet. Review collected by and hosted on G2.com.

ProfitWell Retain is a solution for managing recurring subscriptions. we havent encountered any dissatisfaction. Its worth mentioning that occasionally the data may not align perfectly.. Overall our experience is positive. Review collected by and hosted on G2.com.

The resolution process for failed payment churn could be more efficient.The analytics and customer segmentation tools are advantageous updating payment information through the app/dashboard. Review collected by and hosted on G2.com.

One of the benefits of ProfitWell Retain is its easy-to-use interface. The software is designed to be user-friendly, with a simple and intuitive interface that makes it easy to navigate and use. This has been helpful for us as we don't have a dedicated retention team, as it enables us to manage our retention efforts more effectively. Review collected by and hosted on G2.com.

We use Stripe and it's not quite the same numbers which can be frustrating as you tie in the data from them. Review collected by and hosted on G2.com.

Super easy setup for term optimization, meaning trying to convert monthly users to annual. Review collected by and hosted on G2.com.

I didn't like the fact that it's impossible to edit the emails through the platform, instead it needed to go through the Profitwell team. Review collected by and hosted on G2.com.

The transparency of the service itself and the awesome support! First off, our account exec, Leo, was extremely quick to reply on any questions I had and checked in regularly throughout the trial - I was never worried about lack of support. I have to give a shoutout to Alex as well who helped out with a bunch of more technical concerns I had in regards to recent changes we had made and how those would impact the Retain trial. Both Leo and Alex made the decision to continue with Retain easy! Not to mention, it's a great service for recovering failed payment churn and incredibly easy to setup. We had plans to implement similar strategies to what Retain uses, but we had higher priority projects on the go and who knows how long it would have taken to get to it - going with Retain meant we could take advantage of their optimized strategies immediately and save ourselves the development time. Review collected by and hosted on G2.com.

I don't have any dislikes to mention so far. Review collected by and hosted on G2.com.

The fact that ProfitWell automates custom emails to my clients that have a failed payment with a link to add their new card. This saves my team hours every week from chasing down clients.

My account manager, Leo, has also been extremely valuable making sure we are utilizing ProfitWell for maximum efficiency. Review collected by and hosted on G2.com.

Nothing. Great solution for monthly reoccurring subscription companies. Review collected by and hosted on G2.com.

Leo Dassa. He introduced me to Retain 💪 Review collected by and hosted on G2.com.

I dislike literally nothing about Retain Review collected by and hosted on G2.com.

The product makes my live easier and provides insightful reporting and analytics to help me measure our success! I also loved working with their team, awesome experience. Review collected by and hosted on G2.com.

The data does not always allign perfectly but this is mainly due to issues with our subscription management tool and only requires a quick comparison. Review collected by and hosted on G2.com.

I like the customer service. I always know that I have support that I needed. Leo Dassa is our an account executive, and I really do appreciate all his help, from setting up our account so quickly, and supporting us in our up and down moments. I think Leo was the main reason why we sign up with Profit Well:) Thank you so much Leo:) Review collected by and hosted on G2.com.

So far, all offered services are excellent! Review collected by and hosted on G2.com.

I've greatly enjoyed the access I feel to the CEO's churn reduction expertise through great interactive webinars as well as the one on one support with our rep. Their analysis systems have also been very strong and we feel that we have experts with us to reduce our churn rates. Review collected by and hosted on G2.com.

We've yet to make a lot of progress on what we've already been doing, however they have offered us several new ideas to try. Review collected by and hosted on G2.com.