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Top 10 Ozonetel CloudAgent Alternatives & Competitors

(577)4.6 out of 5

The Contact Center Software solutions below are the most common alternatives that users and reviewers compare with Ozonetel CloudAgent. Contact Center Software is a widely used technology, and many people are seeking high quality, top rated software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Ozonetel CloudAgent include user interface and calls. The best overall Ozonetel CloudAgent alternative is Genesys Cloud CX. Other similar apps like Ozonetel CloudAgent are Talkdesk, NICE CXone Mpower, Five9, and CloudTalk. Ozonetel CloudAgent alternatives can be found in Contact Center Software but may also be in Outbound Call Tracking Software or Conversational Support Software.

Best Paid & Free Alternatives to Ozonetel CloudAgent

Genesys Cloud CX
Talkdesk
NICE CXone Mpower
Five9
CloudTalk
Aircall
JustCall
Kixie PowerCall & SMS

Top 10 Alternatives to Ozonetel CloudAgent Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Ozonetel CloudAgent stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Hospital & Health Care, and Consumer Services, and find the best product for your business.

Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with Ozonetel CloudAgent:

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Reviewers say compared to Ozonetel CloudAgent, Genesys Cloud CX is:

Slower to reach roi

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Talkdesk

By Talkdesk

(2,408)4.4 out of 5

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Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with Ozonetel CloudAgent:

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Reviewers say compared to Ozonetel CloudAgent, Talkdesk is:

Slower to reach roi

Better at meeting requirements

More usable

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Alhena AI

(34)4.9 out of 5

Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

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Reviewers say compared to Ozonetel CloudAgent, Alhena AI is:

More expensive

Better at support

Easier to do business with

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NICE CXone Mpower

By NICE

(1,635)4.3 out of 5

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NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

Categories in common with Ozonetel CloudAgent:

Reviewers say compared to Ozonetel CloudAgent, NICE CXone Mpower is:

Slower to reach roi

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Five9

By Five9

(511)4.1 out of 5

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Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Categories in common with Ozonetel CloudAgent:

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CloudTalk

By CloudTalk

(1,241)4.3 out of 5

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CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Categories in common with Ozonetel CloudAgent:

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Aircall

By Aircall

(1,179)4.3 out of 5

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Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Categories in common with Ozonetel CloudAgent:

Reviewers say compared to Ozonetel CloudAgent, Aircall is:

More usable

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JustCall

By Saas Labs

(2,084)4.3 out of 5

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JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Ozonetel CloudAgent:

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Kixie PowerCall & SMS

By Kixie

(787)4.8 out of 5

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Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

Categories in common with Ozonetel CloudAgent:

Reviewers say compared to Ozonetel CloudAgent, Kixie PowerCall & SMS is:

Better at support

Better at meeting requirements

More usable

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Dixa

By Dixa

(388)4.2 out of 5

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Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

Categories in common with Ozonetel CloudAgent:

Get a quote

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#10

Sprinklr Service

By Sprinklr

(496)4.3 out of 5

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Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

Categories in common with Ozonetel CloudAgent:

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