Own Reviews & Product Details

We love all the products we use (backup, archive, replicate, most recently Secure, and seeding/anonymization). Each niche application provides their own specialized function to our business operation and continuity plan. We've most recently been heavily engaged in Secure to optimize our org (data classification, security risks, profiles & permission sets review, etc.). Without it, each project would be immensely more time consuming/research oriented.

Customer support has always been top tier (contract level) with immediate and quick responses. With our TAM utilization, we've been able to really engage and further enhance our use of the project suite. We're looking forward to further engagement to optimize our org w/ all the applications provided. Review collected by and hosted on G2.com.

We were peripheral users of the project suite for a long time (premier support with no TAM). We only reached out when there was a problem, but never engaged w/ the company to further enhance our abilities/relationship. This past year (2024) was eye-opening and has been a game-changer heading into 2025 (various projects on our company roadmap that can be accomplished w/ Own). I think the initial interactions were minimal which left gaps on our side that we had to look around for options to address. I think having yearly reviews of current contracts and suggestions for improvements (TAM involvement), would have saved a bunch of time (scouring SF wondering what everyone else was doing, instead of going to the source who had these answers/suggestions). Review collected by and hosted on G2.com.

The user interface and experience is one of the biggest highlights of OwnBackup. Each step along the way, the interface presents the good and the "issues" that you might be facing. You can identify problems - whether related to login or permissions - quickly and address most with relative ease. The dashboard, the updates, the reports are all top notch! Review collected by and hosted on G2.com.

I have not experienced much that I dislike about OwnBackup. Tracing issues with permissions take time, as can making bulk updates to the related profile for the automated user. Review collected by and hosted on G2.com.

Own provides us with peace of mind - we know our salesforce org is backed up daily. When we do need to replace data - which has largely been due to cleanup that was a bit more far reaching than intended - the restore process is very intuitive. Our new team members don't require extensive training sessions to become proficient with the product. We have always received the very best customer support from Own on technical questions, and our account team balances keeping us up-to-date with their newest products while respecting any budgeting or timing limitations on our part. Review collected by and hosted on G2.com.

We have not had a negative experience with the product or company staff, and have been a customer for almost five years. We are very satified. Review collected by and hosted on G2.com.

The seeding feature is most useful and most used feature that is used in our dev process. We use the seedinf feature almost daily to populate or dev orgs with data, significantly improving the working and testing environments for our devs. With Salesforces copy org feature, it is really easy to deploy new sandboxes with data.

Owns customer support is always quick to respond, follow-up and care about our questions and issues. Review collected by and hosted on G2.com.

Some custom or managed package apps cannot be accessed in the seeding feature. Review collected by and hosted on G2.com.

This application has saved me a several times when a user or a admin has by mistake cause an issue that has bigger impacts on the system. Own came in handy to restore and recover data and meta data on various occasions. It's really handy for GDPR and to find specific Items from historic backups. Review collected by and hosted on G2.com.

I wished it had more platforms and applications that it could back up and support. Review collected by and hosted on G2.com.

Before Own's backup solution I was pulling files manually, it was a time consuming nightmare! I looked at over 25 other providers and all quickly fell short on functionality, security and audits. I am happy that we chose Own and haven't regretted it ever.

Setting up the backup is VERY easy and monitoring is a breeze. When refreshing our UAT sandbox it takes no more than 5 minutes to reconnect and move on. Review collected by and hosted on G2.com.

It would be great to hear back from support. I have opened cases and not heard back. Review collected by and hosted on G2.com.

User-Friendly and Intuitive Interface:

I consistently praise Own Backup for its ease of use and intuitive interface. Navigating the platform is straightforward, with tasks made simple and efficient, allowing me to quickly access the information I need. I would highlight a user-friendly design as a key factor that enhances productivity, and the interface is both intuitive and approachable.

Reliable and Efficient Backup Solution:

Own Backup is a dependable and effective backup solution. I appreciate the peace of mind that comes from knowing our data is securely backed up and can be quickly restored if needed. Although we have not yet experienced a disaster recovery scenario, I express high confidence in the platform's robust backup and restore processes. The speed and accuracy of data recovery are particularly valued, making Own Backup a trusted choice for safeguarding critical information.

Outstanding Customer Support:

The customer support provided by Own is an exceptional. I’m praising the team’s responsiveness and helpfulness. The support experience is a fantastic and a pleasure to work with. I receive timely assistance whenever needed. This level of reliable support further enhances the overall my experience and reinforces confidence in the platform. Review collected by and hosted on G2.com.

Looking forward to having Certification training available for each of Own's application. Review collected by and hosted on G2.com.

OwnBackup offers robust and comprehensive data backup solutions designed to protect critical business data. We use it for Salesforce and nCino and it is easily backed up or recovered. The implementation is a few clicks and logins away; it does not take a rocket-scientist to do this. Our data is backed up every night and I log into Own at least once a week to review datasets. Own worked closely with me to understand my unique needs and tailored the solution that provided me the most value. This customer-centric approach is why I have maintained a long-term partnership from the previous company to the other. Own is committed to innovation and continuously improving its offerings. They invest heavily in research and development to stay ahead of emerging threats and technological advancements, ensuring their customers benefit from the latest in data protection technology. Easily integrated within the business and your data is safe forevermore! Review collected by and hosted on G2.com.

It may be slight more expensive for smaller business, however, it is worth it for bigger businesses. The coverage of application suite isn't as vast as I would like as I love the product and wished other applications could be integrated in it too. Review collected by and hosted on G2.com.

Using OwnBack up is such an easy process. I use the backup function for Salesforce data and Sandbox seeding. Review collected by and hosted on G2.com.

I have not found anything I do not like about it. Review collected by and hosted on G2.com.

Sandbox Seeding Service is a great time saver. When I have run into questions with seeding template configuration or unexpected seeding results, I've received Very responsive and knowledgeable support from the Tech Engineers

The Backup Service is reliable and thorough. It's very useful to be able to run compare jobs to see changes in data and metadata for a very specific time period. Review collected by and hosted on G2.com.

One feature I hopet to see in the future is for the ability to save seeding template filters for history analysis and seeding job comparisons. Review collected by and hosted on G2.com.