OrderEase has allowed our small sales force to efficiently take orders, confirm details with our customers and get the product out the door for shipment quickly. The time it takes to process an order internally has decreased tremendously, allowing us to do more with less. Review collected by and hosted on G2.com.
The integration into Sage can be glitchy and requires reconnection at times. Review collected by and hosted on G2.com.
8 out of 9 Total Reviews for OrderEase
- Ease of integration for multiple platforms
- Great support with clear communication from all departments
- Open to review and discuss new features to be added to assist with efficiency and alleviate manual workload
- Attention and dedication to provide and implement solutions that fit our unique business practices and operations Review collected by and hosted on G2.com.
- Customers are not able to track or see tracking numbers for shipped orders through portal
- No courier shipping options or value provided for customers at time of checkout
- No cc payment options at checkout
- Not able to edit or cancel an order through portal
The above are currently not available on OrderEase however we have discussed they have confirmed these features are in the works to be added. Review collected by and hosted on G2.com.
This program has allowed our company to have a cost avoidance of 2 additional employees over the last 2 years. Our connection has opened up opportunities to do business with companies that require an EDI connection. Without OrderEase, we would have had to turn down the business or pay monthly fees to do business with these companies. Implementation was easy and response time by the OrderEase team was well above average. Our account manager is the best! We have grown with OrderEase over the past 3 years. New features continue to create better business solutions for our company. Review collected by and hosted on G2.com.
I would say the main downfall is that we do run into some hiccups along the way and we are not always sure what caused the issue. Review collected by and hosted on G2.com.
The Account Managers are very responsive and the ease of use, especially with EDI Transactions! Review collected by and hosted on G2.com.
This is a tough question...If I had to pick something, Maybe it takes a sometime to get setup. However, all good things do :) Review collected by and hosted on G2.com.
OrderEase provides our outside sales reps with a platform to place orders and locate product information anywhere they may be. Other benefits are: having the ability to handle complex pricing structures, including scheduled promos, multiple product catalogs and integration with many B2B platforms.
Customer support is always quick to respond and new feature requests are often implemented, where possible, in a short period of time. Review collected by and hosted on G2.com.
More integration options with ERP software would be beneficial Review collected by and hosted on G2.com.
I’ve been impressed with this ordering system – it's incredibly user-friendly and makes managing incoming orders a breeze. I can quickly find exactly what I need. On top of that, the customer service team is responsive and always ready to assist, which makes the whole experience even better.
I also appreciate that level of confidentiality there is with needing to requests permission to view catalogues. Review collected by and hosted on G2.com.
With any online platform, there can be a challenge on the consumer side if not well versed with using systems such as this. I would ensure your clientele have some degree of confidence in submitting online orders. Review collected by and hosted on G2.com.
What I love most about Orderease is how seamlessly it connects our orders to QuickBooks, making invoice creation a breeze. It also automates the process of generating labels for our team, which saves us time and effort daily.
Plus, whenever we've encountered any issues, the support team has been incredibly responsive and helpful! Review collected by and hosted on G2.com.
Not entirely Ordereae fault but we do wish when Wayfair has updates it didn't affect automation. Review collected by and hosted on G2.com.
people are available to help quickly, easy to use Review collected by and hosted on G2.com.
some integrations qith accounting software could be better (ex. classes in QB, ability to add fields to integrate to QB) Review collected by and hosted on G2.com.
OrderEase team is responsive to feedback and will make improvements to the platform based on recommendations. Review collected by and hosted on G2.com.
Because there are many users with different needs on the platform some things may not be customizable or adjustable. Review collected by and hosted on G2.com.
