Orbital Payment Gateway Reviews & Product Details

able to run cards in the field without having to call back to main office Review collected by and hosted on G2.com.

Dislike only the swiper that is assigned to the account log in can be used we will have 4-6 swipers going at a time and had to make sure we had the right one for each forman Review collected by and hosted on G2.com.

I like how easy it is to log into their mobile application. and that it also has the feature on my phone to recognize my face as my password instead of logging in manually Review collected by and hosted on G2.com.

I don't like how sometimes the application is down due to maintenance and it takes a while for me to check t see the things I need Review collected by and hosted on G2.com.

ease of access; ability to pay when and wherever Review collected by and hosted on G2.com.

was difficult to get used to the platform at first for all employees Review collected by and hosted on G2.com.

Very easy to use to see all transactions (pending and posted). Review collected by and hosted on G2.com.

Navigating around the app to find things other than transactions is a little difficult. Review collected by and hosted on G2.com.

This was easy to use and setup. If you are using other chase services this works seamlessly with them. Review collected by and hosted on G2.com.

The cost was the biggest factor in not using this product. We decided the features it provided was not worth the cost. Review collected by and hosted on G2.com.

I love how simple this portal is and how easy it is to use. It allows for a good amount of customization for customer receipts and I appreciate the batch report availability so that I can confirm what transactions ran and how. Review collected by and hosted on G2.com.

The fees are a bit on the higher side but I've yet to have any issues with processing that couldn't be resolved quickly with their support. Also haven't ran into this issue personally, but I believe they don't run Discover cards. Review collected by and hosted on G2.com.

The Orbital Payment Gateway program is pretty straightforward and easy to use. The support for it is also pretty good. Review collected by and hosted on G2.com.

It is very expensive to pay for this program over a period of time. My company that uses Orbital Payment Gateway is looking for a less expensive alternative. Review collected by and hosted on G2.com.

Their API was easy to integrate with and our account rep was always responsive and followed through. You can leverage their Fraud Protection services (for a significant fee per transaction of course) which is quite good. Review collected by and hosted on G2.com.

You have no access to speak with any of their developers and the PM assigned to on-boarding is useless. There is no API for receiving chargeback data, instead you have to use SFTP and be fully certified separately on that product. For the SFTP, you must use PGP encryption however Chase uses a non-standard implementation and does not sign or trust the public key we issued them. We had to program all kinds of workarounds to suppress warnings and blindly accept the untrusted documents we pulled from their site. They were useless in troubleshooting and seemed totally confounded with their PGP issues. We should have used the alternative of a weak-password protected zip file. I am guessing all of their other clients went this route after encountering the PGP issues with them as well. Review collected by and hosted on G2.com.

The fields are simple - the processing is quick and easy. Review collected by and hosted on G2.com.

There are some fields that are arbitrary and are not necessary to complete a transaction - this is not initially clear when beginning to use. Review collected by and hosted on G2.com.

What I like the most about Orbital Payment Gateway is the ease in which I can receive reports and information regarding transactions. The information provided has helped us save time in dealing with issues that stem from customers being overcharged or being charged duplicate transactions.

The orbital view for a specific transaction tells me if the transaction was accepted and what amount was captured and the last four digits of the card used which is plenty of information when trying to resolve the issues above. Review collected by and hosted on G2.com.

There is nothing specifically that I do not like about Orbital Payment Gateway. We use it alongside Chase Paymentech and it has proven to be perfectly fine for our needs. Review collected by and hosted on G2.com.