Opsgenie Reviews & Product Details

Opsgenie is a part of the Atlassian suite and the layout will look like Jira. There are many options to tailor a schedule, send an e-mail, and input a schedule. Review collected by and hosted on G2.com.

The platform can be very confusing especially adding a schedule that changes every week. Review collected by and hosted on G2.com.

The ease of setting up integrations and scheduling. Review collected by and hosted on G2.com.

There are a couple of pain points that have been communicated for several years that they have chosen not to fix. This seems very trivial, but when looking at the on-call schedule, every user has a color. There is no way to manually change the colors so you could have more than one user with the same color as the following user which makes it visually impossible to see at a glance who is on-call Review collected by and hosted on G2.com.

The integration itself is seamless. As we have integrated this to our Zendesk instance, any escalations that would need backend intervention are being sent easily. Review collected by and hosted on G2.com.

Alerts can be pretty much annoying to the point that user will have no choice but to unforego delay and just dive right through the problem. Review collected by and hosted on G2.com.

The Most like features about opsgenie are:

1) It is very easy to setup for on-call roation and get noticed thorugh SMS, call and mail.

2) The notification alert has all the details of paging either it be incident or any issue.

3) It can easily integrate with third party tools tools like jira, datadog, etc.

4) As a SRE team member we have integrate it for datadog monitoring tools and if any alert get trigger the thrashold we get pagged on-call rotaion. Review collected by and hosted on G2.com.

The Most dislike features about opsgenie are:

1) The licensing cost is very high for any small orgnization.

2) Our company heavenly relay on this opsgenie tools any outage or performance issues or delay in alert can lead to excissive loss.

3) The documentation can me imporved and have more topic should be available in Atlassian university. Review collected by and hosted on G2.com.

Atlassian product hence its popular and its UI/UX is familier

Great intergration with Atlassian suite of products

Almost all must have features is present

Not so costly license fee

Good intergration with other messaging apps like slack, ms teams Review collected by and hosted on G2.com.

UI/UX is not par with PagerDuty

Some advance features missing which are present in the PD

Call volume increases to phone maximum value which is very annonying

Some AI can be used to provide more background of the issue Review collected by and hosted on G2.com.

What I like best about Opsgenie is that it automates all my incident processes. I don´t have to worry about if my team got the alerts or is assigned correctly, Opsgenie manages all that for me in a simple way. Anybody can setup Opsgenie. Review collected by and hosted on G2.com.

What I don't like about Opsgenie is that it doesn't give me a Microsoft Teams option for the incident conference room, my organization does not use Zoom so that feature is not useful to me. Review collected by and hosted on G2.com.

I like the following things about Opsgenie:

- It is a powerful alerting and on-call management platform.

- It is flexible and can be customized to fit any workflow.

- It provides dynamic reporting and analytics.

- It is part of the Atlassian suite of products. Review collected by and hosted on G2.com.

Following things can be improved in my opinion,

- The pricing could be more affordable for small teams and organizations.

- The user interface could be made more intuitive.

- The documentation could be improved. Review collected by and hosted on G2.com.

I appreciate the ease of use for setting up alerts to come to my phone via call and text plus hitting our on-call slack room. The integrations help keep us on top of our servers and stability so we can respond quickly to issues. Review collected by and hosted on G2.com.

I sometimes become very frustrated by trying to setup a good on-call rotation and getting the right cadence for day vs. night shift. It takes several tweaks to set it the way I want it whenever I add a new person to the team. Review collected by and hosted on G2.com.

The most helpful about Opsgenie is the Alerting and Notification: Opsgenie enables teams to receive alerts from various monitoring and observability tools, including monitoring systems, application performance monitoring tools, and log management systems. It provides flexible notification options, including email, SMS, phone calls, mobile push notifications, and integrations with popular collaboration tools like Slack, Microsoft Teams, and PagerDuty. Review collected by and hosted on G2.com.

Alerting and Notification: Opsgenie enables teams to receive alerts from various monitoring and observability tools, including monitoring systems, application performance monitoring tools, and log management systems. It provides flexible notification options, including email, SMS, phone calls, mobile push notifications, and integrations with popular collaboration tools like Slack, Microsoft Teams, and PagerDuty.Learning Curve: Due to the extensive capabilities and features of Opsgenie, there may be a learning curve for new users. Getting accustomed to the platform, understanding its various functionalities, and effectively utilizing its full potential may take some time and training. Review collected by and hosted on G2.com.

The interface is very intuitive.

Easy to setup and get going Review collected by and hosted on G2.com.

Not very customisable.

But I think for the purpose it's built for its got few flaws.

The web interface could be improved Review collected by and hosted on G2.com.