Open LMS Reviews & Product Details

Our team engaged eThink for a solution that would be able to scale to a high number of concurrent users. The entire migration process was very well managed, with a dedicated project manager and a highly skilled technical team that was very responsive before, during and after the migration process. Our team was able to work with them to transition the site over the course of a weekend - but the pre-loading process took some weeks to upload a vast amount of data. Review collected by and hosted on G2.com.

There are no dislikes at this time. Overall we were very satisfied with the approach, the technology and the team. We lost some administrative access, but this was expected with a managed platform solution. Review collected by and hosted on G2.com.

eThink has kept our LMS running smoothly 99.9% of the time. Review collected by and hosted on G2.com.

Wait time has increased. Sometimes I get a response right away, but other times it takes a full day, or two, or even a week if the concern has to be forwarded to another person on their team. I think I waited a couple of weeks for a recent request.

On rare occasions, the customer support solution doesn't work, or isn't sufficient for my needs. I end up finding a better solution on my own.

I don't always like having to wait 24 - 48 hours to have a plugin installed. There are times when I wish I could install a plugin right away. Review collected by and hosted on G2.com.

I have had wonderful experiences working with eThink since I started my role nearly 2 years ago. I have worked with a few different support representatives in different capacities. I am not sure how my tickets are assigned, but it seems like my first point of contact is with Jordan DeGroot. Jordan is a pleasure to work with and offers tremendous customer service and advocacy.

I have also participated in some of the professional development opportunities offered by eThink/OpenLMS. I am currently participating in the H5P Creator Course facilitated by Amy and Michael. I have seen at least two or three educational webinars from Amy Tessitore outside of the professional development course and she is also a pleasure to work with. I have worked in customer service in some form for the past 10 years and I am always impressed by the responsiveness of the eThink team.

I have nothing but great things to say about my experiences with eThink.

I'd like to give a specific shoutout to those I have worked closest with. Thank you for all of the help: Jordan DeGroot, Amy Tessitore, Chris Pratt, & Daniel Hefley. Review collected by and hosted on G2.com.

I filled out a review probably a little over a year ago. The only dislike that I had thought of (it was a stretch to find something) was that I thought more things could be better resolved via phone call as opposed to email.

Since my last review, I have hopped into a phone call a couple of different times with Jordan and have been able to tackle some more in-depth issues.

The phone calls don't need to happen often because Jordan, more often than not, impressively resolves my tickets with his first response. Review collected by and hosted on G2.com.

Plugins and extensions, like the H5P, create more complete assessments and is free for Moodle. Review collected by and hosted on G2.com.

Pages organization, from course list navigation to courses interaction is hard to find what are you looking for. Review collected by and hosted on G2.com.

eThink's support services for Moodle LMS administrators are excellent. They respond very quickly and are swift in providing solutions for issues you may come across. They are also fabulous in offering advice and guidance on plugins and the best way to meet your needs based on what you are trying to achieve. Review collected by and hosted on G2.com.

Losing Moodle Partner status due to their merger is unfortunate and throttling of file size uploads to under 100MB removes the simplicty of submission of student work and staff resources. Review collected by and hosted on G2.com.

Their collaborative approach to every situation allows me to feel like I have a partner in solving problems and exploring innovative opportunities. Without eThink's partnership during the COVID pandemic, we wouldn't have been able to provide the resources and support our campus needed to not only sustain but also succeed in a fully online environment. From seamlessly adding plugins and third-party integrations, answering questions about platform challenges, and offering advice about what could make our customized platform stronger, the team approaches every request with a 'can do' attitude. Review collected by and hosted on G2.com.

I feel fortunate to have the eThink team as our partner. Review collected by and hosted on G2.com.

When I submit a typical help ticket, it's answered extremely promptly - often within 20 minutes! And, usually, my question is answered with their initial response. The eThink technical support folks are a wonderful group to work with. They know Moodle inside and out. Review collected by and hosted on G2.com.

Nothing. The eThink team is absolutely great in my opinion. I really appreciate their responsive, knowledgeable, and friendly support. I often cite them as the standard by which I judge the effectiveness and responsiveness of support from other technology companies! Review collected by and hosted on G2.com.

I love how customizable it is! It is so easy to add content and make it beautiful. The ease of use in creating new content or updating content has improved my satisfaction with the product. Review collected by and hosted on G2.com.

We have a unique org structure that is sometimes hard to navigate and work with. Allowing a bit more mobility in organization structures would allow us even more capabilities when creating and distributing content. Review collected by and hosted on G2.com.

The speed and accuracy of support responses. Always willing to provide assistance and guidance - especially when reviewing tool options. I have found their recommendations to be invaluable. Review collected by and hosted on G2.com.

Although I have always received timely responses for support, a number would be nice. But that is a personal perspective - there has not been an occasion where I believe that if I had a number to call things would have been handled any better/different. Review collected by and hosted on G2.com.